Lead Client Technology Services Analyst

• Sep 2022 - Present

Contractor

• Sep 2021 - Sep 2022

Inmar Intelligence: Television/Digital Display disassembly Dismount and disassembly of digital displays throughout a 4-story office building. Provide advanced skills and techniques with power and hand tools. Understand digital display cabling. Winston-Salem State University: Dell Computer Refresh and Imaging Install image to new computers via PXE boot and KACE Systems Deployment Appliance. Verify asset deployment through Tanium Cloud Management. Update Excel spreadsheet with migration information for archiving in Active Directory and Tanium. Develop PowerShell scripts to automate migration tasks that are not already automated by KACE. Experience with CyberArk, FortiNAC, BeyondTrust Remote Support, and McAfee Endpoint Security Show less

Owner

• Jan 2018 - Mar 2022

Owner

• Jan 2004 - Mar 2022

Quality Assurance Specialist

• Apr 2017 - Oct 2017

• Build solutions on the new and upcoming release for Appian • Test using SAIL language and testing newer capabilities on Appian • Identified, documented and reported bugs, errors, interoperability flaws and other issues within proprietary software applications developed for Appian BPM platform. • Consistently recognized for excellent problem-solving and analytical skills by developers, project managers, and supervisors. • Worked collaboratively with QA, development, and business groups to complete comprehensive testing on three major releases. Show less

Senior Help Desk Technician

• Apr 2016 - Nov 2016

• Supported the Upgrade from Windows 7 Lenovo Laptops to Microsoft Surface 3 and Windows 10 in the corporate environment under the Project Specialist Exteriors initiative. • Supported complex systems in the Lowe’s store and corporate environment for end users, including: RSA token administration, Cisco VPN administration, MS Surface 3 Driver Support, and Firewall administration • As a Store PC Support Technician, provided support for various store specific and Lowe’s proprietary systems: AccuTinters, Harbil Paint Shakers, Fluid Management ColorPro 4.5, X-Rite ColorDesigner, iVue Spectrometers, MS SQL Server, and 20/20 Kitchen Designer • Developed and utilized advanced PowerShell and Batch scripts to automate repetitive tasks Show less

Network Administrator

• 2008 - 2012

• Responsible for approx. 80 machines, 100 users, and complete network infrastructure. • In charge of the helpdesk for PC/software issues • VoIP administration for approx. 100 Avaya phones using IP Office 8 • Used tools like Wireshark and SNMP to monitor the network • Documented IT inventory and resolved issues via BMC Remedy • Configured Cisco 2600 Catalyst switches, Wi-Fi APs, and VPN • Administrated Microsoft 2008/2012 R2 servers • Administrated Blackberry Enterprise Server, MS Exchange 2010, Active Directory, DHCP and DNS, RAID 0 and 5 arrays, NAS, MS Windows 7/8.1, Office 2010/2013, and Symantec Endpoint Protection • Setup and managed WhatsUpGold NMS and Openfire chat server • Performed data backups with Symantec Backup Exec/System Recovery • Rotated backup tapes every week • Completed, documented, and improved Disaster Recovery Plan testing every year • Diagnosed, troubleshot and resolved hardware, software, or other network and system related issues, and replaced defective components when necessary • Planned, coordinated, and implemented network security measures to protect data, software, and hardware • Installed software and printer drivers • Monitored network performance to determine whether adjustments needed to be made and determined where changes needed to be made in the future • Utilized remote management and monitoring via Cisco VPN • Installed and patched IT approved software using Microsoft SCCM • Followed SSAE 16 and ITIL guidelines. Show less