Experience

Mahorsky Group

• United States
• Construction
• 1 - 100 Employee

• Director of Operations

  • Sep 2022 - Present



Liberty Legal Funding

• United States
• Financial Services
• 1 - 100 Employee

• Director

  • Nov 2021 - Jul 2022



Golden Pear Funding

• United States
• Financial Services
• 1 - 100 Employee

• Senior Vice President Operations - Strategic Relationship Management

  • Aug 2015 - Sep 2021

  Managed company day to day with 50+ client portfoliosand 60+ employees across all levels. Responsibilities included, but were not limited to, overseeing operations, sales, risk management. Coordinated activities across departments, including human resources, risk management, and marketing, to assist in leading strategic direction. Provided professional development of team, including hiring, coaching, and mentorship to cultivate strong relationships and grow sales organization. Managed company day to day with 50+ client portfoliosand 60+ employees across all levels. Responsibilities included, but were not limited to, overseeing operations, sales, risk management. Coordinated activities across departments, including human resources, risk management, and marketing, to assist in leading strategic direction. Provided professional development of team, including hiring, coaching, and mentorship to cultivate strong relationships and grow sales organization.



Corporate Transportation Group, LTD.

• United States
• Truck Transportation
• 1 - 100 Employee

• Operations Manager (Broker Services)

  • Jun 2014 - Aug 2015

  • Manage staff of forty five employees including 4 dispatchers, 25 operators, 15 remote operators, 1 CSR • Ensure coverage of 4000 – 5000 trips for MTA Access –A-Ride services • Standardized customer service procedures across the company • Resolve escalated customer complaints or disputes • Involve top level management in solving severe issues which may have been produced due to firm’s services • Authorize refunds or other compensation to customers. • Manage reporting on all aspects of operation including Customer Issues, Accidents, Ride Volume • Oversee DOT mandated pre-employment and random driver drug testing program Show less



LawCash

• United States
• Financial Services
• 1 - 100 Employee

• Senior Vice President

  • Jan 2007 - Apr 2014

  • Manage forty employees including 2 VP’s, four supervisors and thirty five support staff. Departments include: - Inbound Call Center - enter all new client applications for advances on their personal injury law suits; answers all client status calls; - Underwriting Assistants - gather all documentation needed by our underwriters to evaluate a case for funding; - Funding Department - produce and distribute funding agreement for all clients that have been approved; distribution of money via check or pre-paid debit card to all clients who have returned their signed contract. - Front Desk – responsible for answering and directing all incoming calls; distribution of all incoming faxes; assist all clients/vendors/visitors who come directly to our office - Risk Management – oversee day to day management of case portfolio of LawCash Ensure compliance with policies and procedures and lender agreements • Implemented strategic plans and improved processes across the company • Resolve escalated customer complaints or disputes • Created and maintained policy and procedure manual • Produce weekly volume reports to senior management showing all work processed for each department • Responsible for the recruitment and training of customer service representatives • Implemented a new telephone system for the entire company (ACD & IVR). The new system has calling queues, new reporting features and recorded lines for quality insurance and the ability for voice activation into our proprietary operating system • Assist Sales/Marketing with strategies and development of marketing materials • Negotiated with National TV ad providers, reviewed, analyzed and reported on results • Implemented annual reviews for all employees • Authorized check signer for the company • Review company needs for additional space and headcount Show less



Dial 7 Car & Limousine Service

• United States
• Truck Transportation
• 1 - 100 Employee

• Director of Operations

  • Mar 2005 - Jan 2007

  • Managed 40 employees including three supervisors operators and dispatchers • Scheduling, Customer Service, Driver Management. • Produced weekly operations reports for senior management detailing operator and driver performance • Managed 40 employees including three supervisors operators and dispatchers • Scheduling, Customer Service, Driver Management. • Produced weekly operations reports for senior management detailing operator and driver performance



Executive Transportation Group

• Greater New York City Area

• Operations Manager

  • 2002 - 2004

  • Managed the day to day operations including 10 employees. Responsibilities included managing all companies serving Goldman Sachs & Co. for transportation acting as primary vendor • Created and implements car barcode and scanner program • Managed the day to day operations including 10 employees. Responsibilities included managing all companies serving Goldman Sachs & Co. for transportation acting as primary vendor • Created and implements car barcode and scanner program



Goldman Sachs

• United States
• Financial Services
• 700 & Above Employee

• Section Manager

  • Nov 1996 - Apr 2002

  • Managed 10 call center employees including two supervisors and 8 operators. 5 transportation vendors, 7 dispatchers for operation that produced 3200 trips per day • Designed and implemented on-site call center • Provided transportation planning for corporate events • Assisted in design and implementation of Y2K compliant accounting system • Managed 10 call center employees including two supervisors and 8 operators. 5 transportation vendors, 7 dispatchers for operation that produced 3200 trips per day • Designed and implemented on-site call center • Provided transportation planning for corporate events • Assisted in design and implementation of Y2K compliant accounting system