Experience

EchoPark Automotive

• United States
• Retail Motor Vehicles
• 300 - 400 Employee

• Reconditioning Coach

  • Oct 2021 - Present



AutoSavvy

• United States
• Retail Motor Vehicles
• 1 - 100 Employee

• Service Manager

  • Sep 2019 - May 2021

  Managed lot inventory for service repairs and reconditioning• Controlled expenses and service operating costs• Developed a working knowledge of CDK Operating System• Managed a staff of 8 service technicians• Communicates with Builder Accountability to ensure vehicles are properly reconditioned• Repaired and serviced customer vehicles that were purchased from the dealership file• Serviced warranty claims with third party service contract company

• Service Manager

  • Sep 2019 - May 2021

  Manage current lot inventory for service repairs and reconditioningControl expenses and service operating costsKnowledgeable with CDK Operating systemManage a staff of 8 Service TechniciansMonitor required KPI goals for TechniciansReview bi weekly payroll for accurate time keepingI have experience with the recon procedures of used and/or branded titled vehiclesCommunicate with Builder Accountability to assure vehicles are properly reconditionedRepair and Service Customers vehicles that where purchased from the DealershipFile service warranty claims with the Service Contract Company we offer to our Customers



Infiniti Of Las Vegas

• Service Advisor

  • Feb 2019 - Sep 2019

  Greet service customers in a professional manner • Created long lasting relationships with customers • Maintained high customer satisfaction scores above Infiniti’s regional benchmark • Sold recommended repairs and services • Worked with technicians to ensure repairs are made in a timely manner Greet service customers in a professional manner • Created long lasting relationships with customers • Maintained high customer satisfaction scores above Infiniti’s regional benchmark • Sold recommended repairs and services • Worked with technicians to ensure repairs are made in a timely manner



Las Vegas Harley-Davidson

• United States
• Retail
• 1 - 100 Employee

• Service manager

  • Mar 2011 - Feb 2019

  Implemented and managed new processes to maximize parts and labor sales • Managed and maintained an effective labor rate as based on the dealerships hourly billed rate • Coached parts and service advisors on the proper basics of service writing • Set and attained monthly service labor budget goals• Monitored open repair orders and repair order count on a daily basis • Held parts and service advisors accountable for maintaining an above average CSI score • Reviewed for accuracy and submitted all factory warranty claims to Harley Davidson• Communicated with Harley Davidson technical assistance about any unresolved service issues with a customer’s vehicles • Created a professional line of communication between the dealership and the Harley Davidson area representatives • Monitored technician productivity, dispatch work orders to technicians in an even flow to ensure that service technicians get work fairly based on their individual skill level • Communicated with the customer in all aspects of the service repair process for their motorcycle



Henderson Chevrolet

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Advisor

  • Nov 2009 - Nov 2010

  Built and maintained long-lasting relationship with service customers• Maintained a high customer satisfaction score above GM zone • Maintained consistent interaction with technicians to complete repairs in timely manner Built and maintained long-lasting relationship with service customers• Maintained a high customer satisfaction score above GM zone • Maintained consistent interaction with technicians to complete repairs in timely manner



Cadillac Of Las Vegas West

• United States
• Automotive
• 1 - 100 Employee

• Service Manager

  • Nov 2005 - Nov 2009

  Maintained a consistently high CSI score above the region• Worked with general manager to set annual budget for service department • Coordinated special events, such as new car sales and service clinics• Managed a team of 25 employees • Developed positive business relationships with vendors and GM representatives • Provided ongoing GM product and service training • Monitored parts and labor sales goals as predetermined in monthly budget • Participated in weekly sales meeting providing competitive updates, sales and metric performance, and weekly achievements. • Monitored work flow through Electronic Dispatch System • Managed time and activity for daily schedule • Managed service department expenses • Resolved customer service issues• Worked with and monitored service advisors parts and labor sales performance • Developed and improved vehicle inspection programs for service drive and service shop • Set monthly service advertising specials on internet and by mail • Tracked and measured all weekly and monthly reports • Monitored all warranty claims to GM and kept warranty claims in line with region• Resolved customer issues in timely manner • Developed good practices and processes to help maintain work flow • Maintained a safe and positive work environment



HiTech Commercial Service

• Quality Control Manager

  • Apr 2001 - Nov 2005

  Supervise technicians in the fieldManaged accounts with billing/credit issues & upgrades Increased Sales in Las Vegas, Utah and portion of so. California Supervised incoming customer calls to dispatchIncreased Service repair calls by creating a new customer base Performed on-site follow up visit to assure proper service where completed in a professional and timely mannerKnowledge of all office machinesTracked and measure all weekly and monthly reports.Participated in all sales meetings



Cashman Cadillac

• Service Advisor

  • Apr 1991 - Mar 2001



Sears Stores

• United States
• Retail
• 700 & Above Employee

• Automotive Service Advisor

  • Sep 1979 - Apr 1991

  Advise Automotive Customers the recommended service and repairs to their vehicle. Advise Automotive Customers the recommended service and repairs to their vehicle.