Technology Director

• Jun 2023 - Present

FastTrack Manager

• Feb 2022 - Jun 2023

• Deliver the FastTrack benefit, lead business value conversations, and showcase product demonstrations and use cases.• Influence and obtain customer’s plan for deployment and adoption required to support consumption growth• Reduce implementation risk and drive usage of workloads by educating the customer about adoption resources and partners.• Build and maintain strong relationships with multiple customer contacts.

App Assure Manager

• Jul 2022 - Sep 2022

Build enduring customer relationships to identify business needs for application compatibility and resolving issues through the App Assure process for the M365 Suite.

FastTrack Engineer

• Jan 2022 - Feb 2022

• Identify the actions needed for a smooth and efficient cloud onboarding.• Lead with an identity driven security approach based on Microsoft best practices.• Partner with the customer’s IT staff to define a recommended remediation plan.• Enable M365 services and deliver governance best practices.• Drives deployment while maintaining alignment across program stakeholders via effective communication, measurement, organization, and leadership.• Cultivate and share knowledge proactively with others through communities, solution documents, and social media to drive strong collaboration across FastTrack. Show less

Sharepoint Administrator

• May 2020 - Jan 2022

• Provide SharePoint administration and technical support for O365 Enterprise SharePoint online • Manage and maintain site Content and Structure settings, Site Hierarchy, and site collection navigation. • Utilize Sharegate tool for migrations of SharePoint sites and collections to the O365 SharePoint Online Environment • Work on tickets and service requests for Microsoft Office 365 SharePoint Online • Manage and delete Site Collections and sub sites in Office 365 SharePoint Online system as per service requests. • Configure and administer Microsoft Teams. • Design, configure and manage Power platform (Power Apps, Power Automate) • Increase user usage and adoption of Microsoft 365 services. • Deploying and manage Window Autopilot. • Configure and Deploy Intune MDM • Configure and manage Microsoft Defender. Show less

Systems Engineer | Account Manager

• Aug 2019 - Apr 2020

•Manage site collections, list and library permissions, file storage and sharing in SharePoint Online •Create and configure site collections, list, site content type and library permissions in SharePoint Online •Create People and Groups, Site and site app Permission in SharePoint Online •Manage Site Features in SharePoint Online •Managing Sync control of file in OneDrive and SharePoint online •Control access and sharing settings, default storage, and allowed file types in SharePoint Online •Manage and configure Workflow in SharePoint using Power Automate •Manage users, billing and subscriptions in Office365 •Investigate and protect against threats, increase security and Manage compliance needs using integrated solutions for data governance, encryption, access control, eDiscovery in Office365 •Enable multi-factor authentication, self-service password reset, and edit company branding. •Manage End User Computing team in IT to ensure employees' Microsoft 365 devices and apps are secured, managed, and current. •Manage advanced email settings, such as quarantine, encryption, and mail flow rules in Exchange Online •Configure messaging, conferencing, and external communication options for your users in Teams •Control access and sharing settings, default storage, and allowed file types in OneDrive •Configure and manage Azure AD, Conditional Access, Azure Multi-Factor Authentication •Management of Intune policy and workloads - Compliance (conditional access), endpoint protection, resource access and device policies. •Deploying and manage Window Autopilot •Configure and manage Window 10 In Place Upgrade •Deploy, configure, secure, manage modern desktop •Training clients on how to utilize SharePoint and Teams •Managing Office 365 business productivity products like SharePoint, OneDrive, Exchange and Skype for Business •Email/Tenant Migration using Bittitan •Set up Mobile Device Management (MDM) in Intune •Performing IT Audit and IT Risk Management Show less

System Engineer

• Apr 2019 - Aug 2019

Senior Technician Engineer | Account Manager

• Sep 2017 - Mar 2019

• Manage a set of own clients by taking on full accountability for account management. • Managing and supporting window 2012/2016 server • Configuring and deploying Back Up Solutions – NAS storage Synology, ShadowProtect and image manager backup software • Managing and Supporting Unifi switches • Migrating and managing email accounts to o365 • Create and manage Client agreements/Projects/tickets on ConnectWise • Monitor client infrastructure, security and application environments • Managing and supporting Exetel VPABX • Managing and supporting GFI Mail Essentials and Trend Micro Anti-Spam • Managing and supporting Webroot antivirus • Managing and supporting FortiGate Firewall • Installing, configuring and supporting StorageCraft Shadow protect • Deploying and configuring NAS Synology backup • Setup and migrate client’s emails to office365 • Managing and supporting Office365/exchange2013 • Monitor Server and network devices using Labech • Enroll and manage collections of corporate-owned devices, simplifying policy and app deployment using intune • Manage PCs from the cloud using Intune, • Use OMA-URI, policy CSP and PowerShell to apply policies on devices on intune • Set up Mobile Device Management (MDM) in intune • Prepare clear project proposals and define scope and goals in measurable terms using ConnectWise Projects • Prepare accurate estimates of costs and resources required for more complex projects • Monitor the completion of project milestones against goals and initiate amendments where necessary • Contribute to the development, planning and delivery of new systems and services and review of existing ones • Ensure Service Desk systems and services meet agreed standards Show less

Desktop Support Engineer

• Nov 2015 - Sep 2017

• Resolve customer problems and queries in an effective and timely manner• Regularly update customers on progress during problem resolution• Contribute to team problem resolution processes and actively share knowledge• Identify more complex technical issues for escalation and effectively using the existing escalation process• Provide IT support as required• Enhance customer satisfaction through provision of a quality support service• Provide meaningful, relevant, timely and accurate updates to call logging system• Contribute to the development of customer service delivery improvements, processes, procedures and documentation• Ensure that all Health & Safety policies, procedure and requirements applicable to onsite are adhered to and that a safe working environment is maintained at all times Show less

Service Desk Analyst

• Nov 2015 - Aug 2017

Service Desk Analyst / Systems Engineer at Data#3, North Sydney • Remotely troubleshoot and resolve incidents within agreed SLA's • Manage open requests and incidents, escalating as required- Experience with Service now and Remedy • Regularly update customers on the progress of their requests• Apply technical knowledge to effectively analyze and resolve problems • Provide exceptional customer service at all times• Accurately record case data within Service Management system• Liaise with the customer to perform incident analysis and problem resolution management, to required service levels, defining and recommending solutions where no precedent solution is available.• Managing and supporting Follow Me Desktop (VMware) desktops and apps• Managing and supporting Lotus Note• Managing and supporting Mobile Iron• Managing and supporting Cisco PBAX telephony system• Managing Microsoft Server applications – Server 2008/2012, Exchange• supporting Mac devices including mobile devices• Monitoring server and network devices for multiple customer using : SCOM, Ncentral, Enigma, Entuity • Manage all request types end to end ensuring timely and accurate recording of information and data• Provide technical troubleshooting and resolution of complex problems using investigative technique• Testing, installation and maintenance of client computers, software and peripheral• Procurement, installation and maintenance of telecommunications equipment Maintain an understanding of client computers, peripherals and telecommunications equipment to assist with problem solving Show less

Desktop Support Engineer

• Aug 2015 - Oct 2015

• Technical helpdesk/service desk and first line located in varies locations across Australia and New Zealand • Provide IT and application support to all users • Support and maintain all technology infrastructure (desktops/laptops/telecommunications/servers/software) • Liaise party relationships with vendors, suppliers and support contractors • Asset management • Manage the implementation of new technology • Internal projects • Interstate site runs • Managing Microsoft Active Directory • Managing Exchange Server 2010 • Mobile Device Support • Managing Xerox Printer Server • Using Manage Engine Service Desk Plus for IT helpdesk and assets • Using Manage Engine Desktop Central 9 to manage servers, Laptops, Desktops, Smartphones and tablets. • Building Window SOE using MDT, WDS and SSCM Show less

Senior Technical Engineer

• May 2015 - Oct 2015

• Liaise with 3rd party vendors • Log and follow-up faults with major telecoms on behalf of customers. • Document and run tender processes for hardware purchases • Log faults and follow SLA agreements • Organize trades and project manage installations and relocations • Install cable management, racks & patch panel system • Install and configure a complete PABX phone system (NEC, Panasonic) • Install and configure a complete security alarm system • Install and configure a complete CCTV system • Install and configure switches, routers and modem • Install and configure a complete intercom system Show less

Network Security Specialist

• Apr 2015 - Aug 2015

• Provide technical expertise for security products, including IP Networks, CCTV, DVRs, Cameras and Wifi solutions • Solve technical problems and communicating with people over the phone (primarily) and face-to-face • Offer remote Technical Support for our customers in-field and internal employees, across all areas of our security products. • Setup systems in-house to simulate and troubleshoot problems in-field • Assist in the evaluation process for new security products • Install a Complete Voice, Video, Data Cabling & Testing • Install Cable Management, Racks & Patch Panel System • Install and configure a Complete PABX Phone System • Install and configure a complete Security Alarm System • Install and configure a complete CCTV System • Install and configure switches, Routers and Modem • Install and configure a complete Intercom System Show less

Help Desk Support Technician

• Feb 2015 - Apr 2015

• Provide helpdesk support and resolve incidents • Monitor Service Desk for tickets assigned to the queue and process based on priority • Install, test and configure new workstations, peripheral equipment and software • Maintain inventory of all equipment, software and software licenses • Manage PC setup and deployment for new employees using standard hardware, images and software • Perform timely workstation hardware and software upgrades as required • Provide helpdesk support and resolve incidents • Monitor Service Desk for tickets assigned to the queue and process based on priority • Install, test and configure new workstations, peripheral equipment and software • Maintain inventory of all equipment, software and software licenses • Manage PC setup and deployment for new employees using standard hardware, images and software • Perform timely workstation hardware and software upgrades as required

IT Support Manager

• Aug 2014 - Jan 2015

• Manage, monitor, and maintain information technology and computer systems. • Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) • Develop and implement policies and procedures for electronic data processing and computer systems operations and development • Meet with managers to discuss system requirements, specifications, workflow optimization, costs and timelines • Hire and Manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems • Control the computer systems budgets and expenditures • Train staff and provide orientation to new users about actual and potential uses of existing technology • Monitor security of all technology • Conduct research on software and hardware products to justify recommendations and to support purchasing efforts • Lead design sessions in prototyping new systems or improvements to existing for the purpose of enhancing business processes, operations, and information process flow • Collaborate with stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications • Managing and Maintaining Hotel Management System such as Fildelio. • Managing and Installing Windows Microsoft 2003/2008/2012 Servers/Environment: Domain Controller, ISA 2004 Internet Gateway Server, Hyper-V 2008, WSUS, SharePoint 2010 Server • Managing and Maintaining SQL 2005, SQL 2008 R2 Databases • Managing Micros 9700/MS SQL 2005 Points of Sales infrastructure in the Hotel’s Outlets • Managing an HP Procurve Network and Cisco Routing 1941 Infrastructure • Managing HARRIS PBX Telephony System Show less

IT Senior Supervisor

• Sep 2008 - Aug 2014

• Respond to, follow up, and close all assigned problem tickets • Troubleshoot infrastructures including cabling, printers, and restaurant network • Work with MICROS POS for programming of POS keys and configuration changes • Provide after hours and/or weekend or holiday support, as business needs arise • Manage, configure, Monitor and troubleshoot network devices and mobile • Managing Windows Microsoft 2003/2008/2012 Servers/Environment: Domain Controller, ISA 2004, Barracuda, UTM Sophos Internet Gateway Server, Hyper-V 2008, WSUS,SCCVM and SharePoint 2010 Server • Managing and Maintaining SQL 2005, SQL 2008 R2 Databases • Managing and Maintaining Hotel Management System such as Fildelio and protel • Managing and Maintaining Hotel Management System such as Sun, Vision and Material control. • Managing Micros 9700/MS SQL 2005 Points of Sales infrastructure in the Hotel’s Outlets • Managing Ericson PABX & Diavox Telephony System • Manage and organize Training • Install, modify, and repair computers hardware and software • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems Show less