Experience

Blue Ridge School District

• United States
• Education Administration Programs
• 1 - 100 Employee

• Information Technology Support Specialist

  • Jan 2016 - Present



Susquehanna County Career and Technology Center

• Education
• 1 - 100 Employee

• Technology Coordinator/Specialist

  • May 2012 - Jun 2016

  •Assisted the Superintendent and /or Director in ordering, replacing, and upgrading all computer, communication equipment and software to keep the Career Center on the cutting edge of technology, also helped implement a Technology plan.•Administered telecommunications – setup, programming and troubleshooting. Mitel 3300 phone system. •Handled technology infrastructure, install, support, troubleshoot and maintain computer hardware and website.•Assisted in maintaining… •Assisted the Superintendent and /or Director in ordering, replacing, and upgrading all computer, communication equipment and software to keep the Career Center on the cutting edge of technology, also helped implement a Technology plan.•Administered telecommunications – setup, programming and troubleshooting. Mitel 3300 phone system. •Handled technology infrastructure, install, support, troubleshoot and maintain computer hardware and website.•Assisted in maintaining service-orientated relationship with staff, users, and Business & Industry.•Advised on plans for new and replacement of computers, printers and copiers.•Taught computer and technology classes to staff and community.•Set up webinars and distance learning for staff, Business & Industry and community members.•Develops and maintains a budget, an inventory and location of existing software, hardware and a schedule of inventory replacement.•Responsible for the cleaning and maintenance of Career Center technology and AV equipment.•Met with staff members throughout the day to troubleshoot and correct any problems that arose with equipment and/or programs.•Attended workshops to keep abreast of the latest software, hardware, and any grants/money that may be available to the district.•Developed a schematic of district’s existing wiring, cabling and all work stations.•Kept the Career Center on the cutting edge of technology to ensure staff can deliver the best education possible for students.•Served as a Liaison to Business & Industry. Show more Show less



Directravel

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Technology Support Specialist/Telecomm Manager

  • Dec 2002 - May 2012

  •Provided local and remote desktop support for corporate headquarters and numerous satellite locations.•Administered telecommunications - setup, programming and troubleshooting. Mitel AXXESS and 5000 phone systems, 8602 soft phone install and support.•Assisted in Implementing a Help Desk Support Department and Data Recovery Center.•Performed desktop support to a large number of employees and clients in person and by telephone. •Troubleshoot network connectivity, network printing… •Provided local and remote desktop support for corporate headquarters and numerous satellite locations.•Administered telecommunications - setup, programming and troubleshooting. Mitel AXXESS and 5000 phone systems, 8602 soft phone install and support.•Assisted in Implementing a Help Desk Support Department and Data Recovery Center.•Performed desktop support to a large number of employees and clients in person and by telephone. •Troubleshoot network connectivity, network printing and user access issues.•Built and maintained computer systems and performed memory upgrades.•Maintained passwords, data integrity and file system security for the desktop environment.•Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.•Performed diagnostic testing on PC equipment and ensured printers were up and running at all times. •Monitored and troubleshot LANs installed and configured routers and switches.•Installed, configured (using imaging software), maintained and troubleshot applications.•Provided first and second level support to Technical Support Center.•Provided computer help desk support via telephone communications with end-users.•Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.•Performed set-up, break-down, and transport of agency equipment on an as-needed basis.•Performed setup of users accounts and also maintained a Citrix environment Show more Show less