Experience

U.S. Department of the Interior, Office of Surface Mining

• Executive Adminstrative Specialist

  • 2012 - Present

  Coordinate workflow, manage Director’s Office, keeping track of all incoming and outgoing information concerning the administrative programmatic services required by the Director. Serve as a representative for the Director and Deputy Director in departmental and agency meetings. Programmatic Areas of Responsibilities: Perform administrative and regulatory analyses to meet planning needs of the agency. Interprets information then draw and present conclusions based upon information gathered by or reported to OSMRE. A broad knowledge regulatory programs dealing with natural resources and protection of the environment. Analyze current regulations and keep abreast of current and proposed policies in rulemaking requirements.. Budget Analysis: Plans, develops, monitors and coordinates the implementation of the budgetary or financial management of the Office of the Director. Evaluates the mutual effects of interrelationships between Office goals and accomplishments and budgetary resources and polices. Distribute appropriated funds as necessary among the different components of Office budget due to changing objectives and funding requirements or shifting demands for services. • Prepare detailed analyses and estimates of annual funding needs for budget year. Gathering comparing and correlating information about projected costs of current and future programs and activities. Determine the costs and benefits of the different levels of program operations spending. Check the propriety of obligations and expenditures; providing guidance concerning aspects of use of funds for programs and administrative purposes. • Develop narratives and statistical justification for any funds requested. Brief management officials on funding and making the necessary adjustments to the budget as a result of management decisions. Presents budget recommendation in a format consistent with the existing guidance and acceptable to reviewing and approving officials. •



The John F. Kennedy Center for the Performing Arts

• United States
• Performing Arts
• 500 - 600 Employee

• Customer Service Training Coordinatro

  • 1997 - 2012

  Supervisor, Human Resources Administrator, Trainer and Curriculum Developer with specialization in Customer Services. More than 10 years in Supervision, Human Resources and Training, labor relations and staffing. RECRUITMENT: Oversaw all aspects of hiring new employees. Coordinate solicitation of new employees Maintained written and computerized documentation of all recruiting activities. MANAGEMENT: Direct and supervise approximately 500 staff members. Serve as Evening Manager by coordinating and assisting event planning with theater managers, security and higher management. Daily monitored staffing levels necessary to carry out successful and smoothly executed public events. Respond verbally and in writing to patrons and supervisors to address customer service issues. LABOR RELATIONS/EEO: Ensure adherence to Equal Employment Opportunity hiring practices. TRAINING: Provided group training of approximately 100 new employees annually. Conducted individual training of employees regarding customer service. Instructed and assisted new hires in processing intake documentation. Updated training curriculum to reflect real-life situations that have occurred. Act as management consultant for developing orientation and ongoing employee training in customer services. HUMAN RESOURCE SUPPORT: Met with Department Heads and other Department Managers to discuss upcoming events, recent customer service situations, work performance problems and other issues. Oversaw worker’s compensation claims and coordinate with Human Resources. . Provide employee counseling to all staff members and assist with resolution of personal issues. PROCUREMENT: Managed a $1M annual operating budget. Oversaw purchasing of supplies, uniforms, office equipment and other items necessary to support a professional customer service operation. Developed Statements of Work, negotiate prices and contract terms for a multitude of materials and services utilized by the organization.


US Navy
• United States
• Armed Forces
• 700 & Above Employee
• United States

  • Jun 1983 - Oct 1997