Fred Cleveland
Quality Assurance Coordinator/Business Support at U.S. Money Reserve- Claim this Profile
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Bio
Experience
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U.S. Money Reserve
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United States
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Retail
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100 - 200 Employee
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Quality Assurance Coordinator/Business Support
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Sep 2020 - Present
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Southern Careers Institute
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United States
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Education Administration Programs
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200 - 300 Employee
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Admissions Representative
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Dec 2019 - Mar 2020
I played an important role in recruiting prospect students.Guiding their decisions of furthering their career plans for their futures.Within months the plans put together would then make it easier to apply for those dream careers with the proper growth in training. -Making sure students get proper information. -Creating plans that not only work for students ideas but the directions of their lives so they are comfortable. -Getting students the training as well as experience needed for careers wanted after being certified through training. -Making sure student has great attendance and also that student has met his or her goals that both me and the student make through the modules. -Getting student through Graduation and into desired career field with the help of career services and financial aid. Show less
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Harte Hanks
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United States
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Advertising Services
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700 & Above Employee
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Call Center Specialist (Hart Hanks Corporation)
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Sep 2018 - Nov 2019
-worked taking calls for Fed Ex -Domestic packaging travel information and routing given - Customer service for those of lost information or packaging -routing calls to specific areas -All calls from all over the United States taken and routes to specific trucks and locations of distribution -Handled angry customers in the most professional matter -worked taking calls for Fed Ex -Domestic packaging travel information and routing given - Customer service for those of lost information or packaging -routing calls to specific areas -All calls from all over the United States taken and routes to specific trucks and locations of distribution -Handled angry customers in the most professional matter
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Marriott Hotels
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United States
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Hospitality
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700 & Above Employee
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Front Desk Representative / Maintenance Tech / Housekeeping
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Mar 2014 - Nov 2019
-Worked front Desk Handling guest reservations needs and request per stay. -Answered calls to make sales for rooms ,reaching out to common leads known to stay at our properties. -Cross trained with maintenance and housekeeping to gain skills of fixing objects in rooms and knowing how to dress the rooms up for new guest as well. -Front desk ,Handled calls .Directed office calls,filed business documents and faxed guest reservation and party information and request for upcoming stays. Maintenance -Cleaned pools,vacuumed floors fixed lights and room fixtures.Also set keys and coded them for next stays . Show less
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Education
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Grambling State University
Bachelor's degree, Business, Management, Marketing, and Related Support Services