Experience

Fiera Capital

• Canada
• Financial Services
• 400 - 500 Employee

• Technician, IT Support

  • Jun 2022 - Present

  - Provide first level support by phone, email and Microsoft Teams for first diagnosis - Follow up with users for hardware/software difficulties in Microsoft Office applications, VPN usage, network drives through FreshService ticketing system - Assign tickets to technicians level 2-3, report major incidents to the appropriate people - Daily use of Active Directory, virtual desktops, Configuration Manager Console, Microsoft 365 Admin, Exchange Admin Center and Microsoft Azure - Major projects include reformatting HP laptops for Centraide’s silent auction, migration of a network drive and Intune migration - Installation of applications for finance users such as Power Bi Pro, Bloomberg, SQL server management, Adobe Acrobat Pro, SAP, Visual studio and Antidote Show less



McGill University

• Canada
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Sep 2021 - May 2022

  Research Topic: Superconductivity in Twisted Bilayer Graphene - Simulate a single layer and a bilayer of carbon atoms using Python and MATLAB - Perform a discrete inverse Fourier transform (FFT) to predict novel material properties - Obtain the dispersion relation and the Dirac cone to calculate the resistance - Optimize the model to obtain accurate results that can be reproduced in laboratory - Proceed to analysis of the data using appropriate statistical tools - Analyze the effect of perturbations on the atoms’ position and potential - Present the project through a preliminary report, a presentation and a final report Show less



McGill University

• Canada
• Higher Education
• 700 & Above Employee

• Academic Tutor

  • Jan 2021 - May 2021

  - Help the assigned tutees in their understanding of physics and calculus course work for first and second year courses - Provide assistance in laboratory analysis and scientific modeling through a python programming environment - Identify the tutees’ difficulties and propose methods to remedy them such as the mathematics help-desk in the faculty of science - Help the assigned tutees in their understanding of physics and calculus course work for first and second year courses - Provide assistance in laboratory analysis and scientific modeling through a python programming environment - Identify the tutees’ difficulties and propose methods to remedy them such as the mathematics help-desk in the faculty of science



CF Montréal

• Canada
• Spectator Sports
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2019 - Oct 2019

  - Welcome and establish the initial contact with the visitors at the stadium - Ensure the security and well-being of visitors in the bleachers - Assist in technical problems at the ticket hub - Welcome and establish the initial contact with the visitors at the stadium - Ensure the security and well-being of visitors in the bleachers - Assist in technical problems at the ticket hub



Dawson College

• Canada
• Higher Education
• 500 - 600 Employee

• Peer Tutor

  • Sep 2018 - May 2019

  - Help the assigned tutees in their understanding of mechanics, optics, E&M, chemistry and calculus - Establish a summary of the work accomplished at the end of each session - Fix realistic and attainable goals by the end of the semester and identify the best tools to help in achieving them - Help the assigned tutees in their understanding of mechanics, optics, E&M, chemistry and calculus - Establish a summary of the work accomplished at the end of each session - Fix realistic and attainable goals by the end of the semester and identify the best tools to help in achieving them