Security Administrator

• Mar 2020 - Present

Security Engineer, CCSE, CCSBA

• May 2013 - Mar 2020

Cadre Computer Resources - 2014 to 2020* Utilizing my superior customer service, and expert diagnosis, and mitigation skills, I provide technical support and advice on Check Point software, hardware and cloud services.* Proven skills in troubleshooting VPN, IPS, URL and App Control, Logging, Licensing, Upgrading, Hotfixes, and RMAs as well as installing, setup and configuring new equipment. My contribution helps the team maintain an escalation rate of less than 8%.* Leveraging my experience, I instruct the Check Point Security Expert (CCSE) class where I prepare students for the CCSE exam, update them on changes, and conduct a deep dive into the Check Point product.* Developed, tested, proved, and implemented the new Check Point R80.10 and R80.20 CCSE Training Lab Network, converting from laptop based VMware to cloud based Hyper-v.

Service Advisor

• Jun 2010 - Oct 2011

* Scheduled work, prepared accurate estimates, up-sell services and repairs, overseeing technicians, educating owners in the proper maintenance of their automobile. Communicate clearly and accurately with both the customer and the technician, insuring repairs are completed accurately and in the time allotted. Manage a team of techs.* Increased business by 5-47% over the previous year. * My superior customer service resulted in a 97-99% customer satisfaction scores. * Established a trusting, long term relationship with customers, resolving problems and issues with their automobile, leading to customer retention, repeat business and brand loyalty.

Service Advisor

• Dec 2009 - Apr 2010

* Scheduled work, prepared accurate estimates, up-sell services and repairs, overseeing technicians, educating owners in the proper maintenance of their automobile. Communicate clearly and accurately with both the customer and the technician, insuring repairs are completed accurately and in the time allotted.* Increased business by 5-47% over the previous year. * My superior customer service resulted in a 97-99% customer satisfaction scores. * Established a trusting, long term relationship with customers, resolving problems and issues with their automobile, leading to customer retention, repeat business and brand loyalty.

Service Advisor

• Dec 2008 - Oct 2009

* Scheduled work, prepared accurate estimates, up-sell services and repairs, overseeing technicians, educating owners in the proper maintenance of their automobile. Communicate clearly and accurately with both the customer and the technician, insuring repairs are completed accurately and in the time allotted.* Increased business by 5-47% over the previous year. * My superior customer service resulted in a 97-99% customer satisfaction scores. * Established a trusting, long term relationship with customers, resolving problems and issues with their automobile, leading to customer retention, repeat business and brand loyalty.

Asst. Service Manager

• Jun 2008 - Oct 2008

* Scheduled work, prepared accurate estimates, up-sell services and repairs, overseeing technicians, educating owners in the proper maintenance of their automobile. Communicate clearly and accurately with both the customer and the technician, insuring repairs are completed accurately and in the time allotted.* Increased business by 5-47% over the previous year. * My superior customer service resulted in a 97-99% customer satisfaction scores. * Established a trusting, long term relationship with customers, resolving problems and issues with their automobile, leading to customer retention, repeat business and brand loyalty.

Service Advisor

• Aug 2001 - Jun 2008

* Scheduled work, prepared accurate estimates, up-sell services and repairs, overseeing technicians, educating owners in the proper maintenance of their automobile. Communicate clearly and accurately with both the customer and the technician, insuring repairs are completed accurately and in the time allotted.* Increased business by 5-47% over the previous year. * My superior customer service resulted in a 97-99% customer satisfaction scores. * Established a trusting, long term relationship with customers, resolving problems and issues with their automobile, leading to customer retention, repeat business and brand loyalty.