Experience

Makita Werkzeug GmbH

• Germany
• Machinery Manufacturing
• 1 - 100 Employee

• Purchasing Agent

  • Jan 2020 - Present

  Wien, Österreich



Starbucks Coffee EMEA B.V.

• Netherlands
• Food and Beverage Services
• 1 - 100 Employee

• Supply and Demand Planner

  • Mar 2018 - Oct 2019

  Amsterdam und Umgebung, Niederlande As a Supply and Demand Planner for fresh and frozen articles, I am responsible for maintaining healthy inventory levels in 4 different warehouses; meeting the demand and leveraging cost efficiency. My additional duties consist of: Supplier Management Logistic Management Management of logistic flows from suppliers to distribution centers, as well as relations with Stakeholders

• Supervisor Customer Service / Supply Chain Operations

  • Apr 2016 - Feb 2018

  Amsterdam und Umgebung, Niederlande - Support of Customer Service Team Management - Coordination of daily operations within the Customer Service team - Optimization of processes, procedures, and practices - Performance gap analysis - Leading process change management - Team development - Subject Matter Expert in cross-functional projects - Super-user for order management system, CRM system and online ordering tools - Quarterly enhancements of the online ordering tool with focus on the ambient ordering… Show more - Support of Customer Service Team Management - Coordination of daily operations within the Customer Service team - Optimization of processes, procedures, and practices - Performance gap analysis - Leading process change management - Team development - Subject Matter Expert in cross-functional projects - Super-user for order management system, CRM system and online ordering tools - Quarterly enhancements of the online ordering tool with focus on the ambient ordering process

• Customer Service Representative / Store Development / Supply Chain Operations

  • Sep 2015 - Mar 2016

  Amsterdam und Umgebung, Niederlande - Escalation of challenges within Starbucks and with Starbucks service providers - Reporting and monitoring of the service provided to all customers - Enabling the delivery of the "Starbucks Experience" in market, providing support service, and reporting on key performance indicators - Order management support - Liaison between customers and Starbucks departments - Provision of instructions to the warehouse and suppliers - Field communication - Outbound



The Ritz-Carlton, Vienna

• Front Office Manager

  • Apr 2014 - May 2015

  Vienna - Responsibility of the smooth, efficient and professional operation of all front of house areas - Communication of hotel and department goals - Administration of Opera system users and rights - Ensuring that all procedures, policies and perspectives are in place and followed - Conduction of audits and controls on a regular basis - Communication with accounting in case of any irregularities - Coaching and counselling associates whenever appropriate - Initiation of… Show more - Responsibility of the smooth, efficient and professional operation of all front of house areas - Communication of hotel and department goals - Administration of Opera system users and rights - Ensuring that all procedures, policies and perspectives are in place and followed - Conduction of audits and controls on a regular basis - Communication with accounting in case of any irregularities - Coaching and counselling associates whenever appropriate - Initiation of additional tasks to improve existing procedures and guest satisfaction - Resolution of system problems and ability to operate the system manually and leading through a down time. - Initiation of monthly department meetings - Driving of the department and hotel goals, such as up-sell revenue, Ritz-Carlton Rewards enrollments, missing stays and guest satisfaction (Gallup goals) - Regular manager on duty shifts Show less



Renaissance Hotel Zurich

• Manager on Duty / Safety Commissioner at the Renaissance Zurich Hotel

  • Sep 2012 - Apr 2014

  Zürich und Umgebung, Schweiz - Daily hotel inspection and report - Security and safety checks - Enforcement of security and safety protocols - Handling and resolution of guest complaints - Maximization of guest satisfaction - Support to build a unique experience and loyalty with individual guests - Support of all the staff - Survey and report any property damage - Instruction of all staff in matters of security and safety - Delivery of first aid to guests and staff - Proactively looking for… Show more - Daily hotel inspection and report - Security and safety checks - Enforcement of security and safety protocols - Handling and resolution of guest complaints - Maximization of guest satisfaction - Support to build a unique experience and loyalty with individual guests - Support of all the staff - Survey and report any property damage - Instruction of all staff in matters of security and safety - Delivery of first aid to guests and staff - Proactively looking for job/hotel related information using the Marriott Internal Network - Attending of daily meetings, such as: function meeting, Front Office meeting, quality assurance meeting, local crisis management meeting, work safety meeting, Manager meeting - Planning, organizing and presentation of various meetings - Creation and maintenance of the local crisis management plan - Resolving of staff shortages during shift times - Coordination of evacuations in emergency cases - Contact and liaison with local emergency services - Trainer and organizer of annual information security and protection training - Creation and submission of various reports to the Executive Team and the General Manager - Public reply on comments regarding the hotel on TripAdvisor.com Show less



Renaissance Zurich Hotel

• Front Office Supervisor

  • Jul 2011 - Sep 2012

  Zürich und Umgebung, Schweiz - Professional and friendly interaction with all guests at the reception - Being the point of contact for any queries, either by phone or personal - Leading and development of all Front Office staff - Maintenance of brand standards throughout the department - Check-in and check-out of guests - Driving of the team to reach the department and hotel goals - Leading and controlling the emergency procedures to keep the department running during system outages - Leading and… Show more - Professional and friendly interaction with all guests at the reception - Being the point of contact for any queries, either by phone or personal - Leading and development of all Front Office staff - Maintenance of brand standards throughout the department - Check-in and check-out of guests - Driving of the team to reach the department and hotel goals - Leading and controlling the emergency procedures to keep the department running during system outages - Leading and improving the new worldwide implemented Navigator Program, a unique concierge model, at the hotel with advisory function for Marriott International - Sign-up of new members for the company loyalty program - Setting for the department up-sell goals - Organisation of room reservations - Organisation and documentation of guests, who did not arrive - Invoicing of late cancellation charges - Documentation and handling of guest complaints - Handover of information regarding the hotel to all staff, department heads and management - Handling and safe disposal of sensitive guest information - General cashiering and invoicing - Assistant to Front Office Manager - Credit limit control for individual guests - Control of various group accounts - Supervision of guest services department Show less



Maritim Hotel Frankfurt

• Shiftleader Front Office

  • Jul 2009 - Jun 2011

  Frankfurt am Main und Umgebung, Deutschland



Renaissance Zurich Hotel

• Front Office Clerk

  • Jun 2008 - Jun 2009

  Zürich und Umgebung, Schweiz



Frankfurt Marriott Hotel

• Front Office Agent

  • May 2007 - Jun 2008

  Frankfurt am Main und Umgebung, Deutschland

• At Your Service Center Agent

  • Sep 2005 - May 2007

  Frankfurt am Main und Umgebung, Deutschland telephone operator and Business Center Agent



Guesthouse Ambiente

• Trainee

  • Dec 2004 - Jun 2005

  Kapstadt und Umgebung, Südafrika apprenticeship



Kempinski Hotel Atlantic

• Trainee

  • Jul 2004 - Nov 2004

  Hamburg apprenticeship