Project Manager

• Aug 2022 - Present

Project Manager

• Oct 2015 - Sep 2022

Accomplishes project objectives by planning and monitoring project activities. Accomplishes project objectives by planning and monitoring project activities.

IS Commercial Service Manager

• Jan 2014 - Oct 2015

Service Manager for Sales Force Automation (SFA) system covering Latin America Canada (Jan 2014 - March 2015) and Asia Pacific (March 2015 - present).Provide end to end support for the SFA system manage by IS Solution Management Commercial Jakarta : - Ensure 100% consumption of budget- Point of escalation for any issue

IS Marketing Analyst

• Aug 2011 - Dec 2013

The largest tobacco company in Indonesia, also an affiliate of Philip MorrisInternational, the biggest tobacco company in the world.; Working closely with the end-users in Marketing department as well as the projectteam members and managers to ensure the success of the new systemimplementation.• Act as junior project leader for IS Marketing Project; define and controlscope, preparing business case, negotiate change requests to the system,facilitate meetings / workshops and be adept at managing seniorstakeholders.• Successfully deliver the project timeline and integrate PMI/HMS adultsmoker database into promotional branded website A Mild, Avolution, DjiSam Soe, and Marlboro.• Identifying business needs and determining solutions to business problemsincluding a systems development component and process improvement.• Identifying, scoping and defining new business opportunities and innovation.• Support and provide training for Sharepoint specifically to MarketingDepartment.

IS Customer Service Analyst

• Mar 2010 - Aug 2011

Working closely with the end-user acting as first level support for informationsystem, assistance in installation, training, trouble shooting, maintenance,upgrading, and disposal of a product.• Deal directly with end-user either by telephone, electronically or face to facein the head office.• Respond promptly to end-user inquiries.• Handle and resolve end-user complaints.• Provide feedback on the efficiency of the customer service process.

IT Service Desk Analyst

• Oct 2008 - Feb 2010

The world's largest oilfield services company with employees approximately 120,000 people representing more than 140 nationalities and working in more than 85 countries.; - Resolves information service problems by clarifying the customer's issue; determining the cause of the issue; selecting and explaining the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution. - Provide first level troubleshooting for Schlumberger standard application as well maintaining the Windows system and network issue remotely to local and international user

IT Supervisor

• Aug 2006 - Oct 2008

Maintain software system generated from front office, back office, point of sales, and parking system. • Maintain the networking (LAN), Internet and Computer both hardware and software (Windows, etc). • Maintain server Windows 2003 and database using SQL Server 2005. • Maintenance door lock system using Onity’s product. • Develop and maintain the hotel’s website. Maintain software system generated from front office, back office, point of sales, and parking system. • Maintain the networking (LAN), Internet and Computer both hardware and software (Windows, etc). • Maintain server Windows 2003 and database using SQL Server 2005. • Maintenance door lock system using Onity’s product. • Develop and maintain the hotel’s website.

Accounting Staff

• Apr 2005 - Aug 2006

Prepare Billing Program and process Monthly Cashier Reports for Tax. • Maintain Point Of Sales Program. • Regularly maintain Network and Hardware on site. Prepare Billing Program and process Monthly Cashier Reports for Tax. • Maintain Point Of Sales Program. • Regularly maintain Network and Hardware on site.