Experience

ARAUCO - North America

• United States
• Manufacturing
• 400 - 500 Employee

• Demand Planning Manager

  • May 2022 - Present

• Demand Planning Analyst

  • Oct 2017 - May 2022

  Responsible for demand planning for the North American business. Working in coordination with Sales, Planning, and Logistics to forecast the demand, and develop a sales plan that balances finished products demand with our production & logistics capabilities. Oriented to improve customer and business efficiencies by accurately forecasting the demand of certain product lines and lead Demand Planning related analysis.Key user and advisor in special projects that requires knowledge and understanding of Sales, Planning and Supply Chain processes - SAP Subject Matter Expert for Sales and Distribution module. Main activities:-Responsible to coordinate monthly planning process between Sales and Production. -Provide Sales with a Statistical Forecast for the generation of a monthly Sales plan. -Monthly tactical rolling forecast. -Predict and anticipate potential service disruptions due to demand/supply unbalance and coordinate action plans to prevent it. -Maintain different parties updated with fluctuations of capacity and demand. Monitor Sales order entry against Plan, inventory levels, Stock programs strategy and others department's KPIs. -Maintain/Improve reporting and operational tools to execute and manage S&OP process.-Responsible for North America sales budget. Show less

• Inside Sales Representative - SAP SME SD

  • Sep 2016 - Oct 2017

  Customer service representative, managing and maintaining strong business relationships with designed customers and acting as a liaison between customers and manufacturing facilities, providing timely and accurate information. -SAP-Sales and Distribution (SD) Subject Matter Expert, acting as liaison between Sales and IT departments;-SAP support and training to all sales team in North America (60+ people); -Support to all other areas of the business on issues related to SAP-SD; -SAP-SD Key user on IT projects. Show less



ARAUCO Brasil

• Paper and Forest Product Manufacturing
• 700 & Above Employee

• IT Business Analyst - SAP SD/LE

  • Apr 2011 - Sep 2016

  Advanced SAP SD (sales and distribution) knowledge, responsible for ensuring the management and proper operation of information systems, regarding the functional implementation of the processes and converting the user needs in systems parameterization. Oriented to increase value to the business through proposed IT solutions and process optimization.Main activities:• Support to the end user – troubleshooting issues, managing tickets and, when required, working in coordination to external consultant in the resolution.• Analyzing and understanding end user activities in order to proposal enhancements in the system• Collection and documentation of procedures, functional design and Business Case• Evaluate risks and new processes in the operation• Manage and diagnose adversities over projects• Interventions in SAP system (customizing)• Users training.Project summary:Roll outs of new companies (Brazil, Canada and United States), FI substitution rules Management (Brazil and Chile), Restructuring Pricing, Transportation (outbound), Change in Tax calculations / J1BTAX, Electronic Invoice, among others. Show less

• Inside sales analyst

  • May 2008 - Apr 2011

  Customer service routines, ISO auditor and Key User SAP SD.



Birô Indústria de Confecção Ltda.

• Pinhais

• Intern

  • Mar 2007 - May 2008

  -Sales manager assistant; -Manage and contracting carriers; -Customer and Vendor master data; -Products registration (drawings/sketches, data sheets, etc.); -Commercial support. -Sales manager assistant; -Manage and contracting carriers; -Customer and Vendor master data; -Products registration (drawings/sketches, data sheets, etc.); -Commercial support.



Dairy Partners Américas Brasil

• Curitiba e redondezas, Brasil

• Administrative assistant

  • Feb 2006 - Jan 2007

  -Sales manager assistant; -Customers and suppliers registration; -Commercial support. -Sales manager assistant; -Customers and suppliers registration; -Commercial support.



Nestlé

• Switzerland
• Food and Beverage Services
• 700 & Above Employee

• Administrative Assistant

  • May 2004 - Jan 2006



Renault Group

• France
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Administrative Assistant

  • Oct 2000 - Dec 2003