Experience

Metacom

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Manager

  • Jun 2021 - Present



eXmile Technologies SA

• Business Development Manager @ eXmile Technologies

  • Sep 2020 - Jun 2021



eXmile Technologies (Pty) Ltd

• Operations Manager

  • Dec 2017 - Sep 2020

  Report directly to COOManaging service levels along with customer and partner satisfaction levelsDepartmental capacity planning in relation with HR and systems and proceduresIdentifying operational shortfalls in terms of departmental training and efficiencyCreating strategies to improve productivity and efficiencyCompile Project roll-out plan's and budgets for approval by finance department:• Trip planning. GConnect and Contractors• Roll out budgeting for approval• Handover to warehouse manager for equipment sourcing• Handover to NOC for equipment configuration• Handover to Network technicians & Contractor for roll out execution• Update hotspot locations on google MAP (Until 100% system driven)• Update hotspot information on databaseThe management of:• Technical assistance centre• Operations administration• Network & ContractorsCommunication with Partners and clients:• Escalations• Internal• ExternalOversee NMS (Network Management System) AdministrationReporting:• Obtain reporting from departments / operations divisions for monthly feedback to COO• Technical Assistance Centre• Infrastructure (Maintenance & Installs)• Operations: AdministrationGeneral:• Staff Complement• Identifying opportunities for improvement and Risks• KPA and KPI'sTo develop strategies and budgets for the Department and being able to execute onproposals, solutions and needed resourcesTo develop processes and procedures used by the team, based on best practice forthe industryTo continue acting as an escalation point for internal and external customers and tokeep communication with partners, clients and possible future clientsTo conduct quarterly team reviews based upon measurable and achievable KPIsTo conduct quarterly assessment of reporting structures and items and to see if they are still relevant and if they should be adjustedMonitoring existing processes and analysing their effectiveness



WirelessG

• Regional Senior Maintenance Technician / Company representative in Cape Town

  • Jun 2005 - Nov 2017

  • Handling and managing of all Western Cape sites• Servicing and maintaining of Colubris, Cisco, HP, 3Com and MikroTik equipment • Oversee development and maintenance of tracking and monitoring system for hardware/software, including related services• Monitor system on daily bases to identify problems and potential problems• Define equipment evaluation criteria, architecture, and performance standards• Analyze effectiveness of hardware and software to enable appropriate acquisition strategies and productivity based on applications requirements, existing business conditions, and growth of production system• Stay current in knowledge of changes in hardware/software planning for changes in response to dynamic business needs• Monitor specific Telkom lines and equipment to ensure physical link• Monitor radio and FIBRE links and equipment to ensure physical link• Testing of nic’s and physical points on LAN/WAN to establish problem with connectivity• Pre-emptive maintenance to ensure potential problems are eliminated, testing of LAN/WAN to determine problem• Communicate with users regarding network problems and solutions• Resolving Network Faults• Drafting and completion of Wi-Fi network surveys and as-build documents.• Site and contract supervising and networking with remote contractors• Overseeing and manage implementation of network installations and projects • Installation and activation of Wi-Fi hotspots• Managing of stock levels• Ensure timely follow-up on problems and incidents, updating resolution on ticketing system



Durtch Revormed Church Durbanville

• Facilities Coordinator (Part time)

  • Mar 2012 - Nov 2016

  • Afterhours facilities Manager • Prepare all audio and visual equipment required for Sunday service/ Power Point; Live streaming and functions in various locations. • Opening / closing for functions / services • Introduction sound course done at Bundi Productions • Afterhours facilities Manager • Prepare all audio and visual equipment required for Sunday service/ Power Point; Live streaming and functions in various locations. • Opening / closing for functions / services • Introduction sound course done at Bundi Productions



Telkom S.A.

• Maintencance Technician

  • Apr 1998 - 2004

  • Main cables and optic fiber maintenance• Health and Safety Representative• Contractor quality controller • Earthing and Lighting Protection• Customer Premises On-site behavior• SHE Incident Investigations• Field Effectiveness and Quality • Basic Principles of Electricity• Transport Procedures• Authorization for High Voltage Routes• Earth Systems: Provision of Introduction to outdoor Network• Conformance Testing• Optic Fibre: Technology• Main Cable Jointing• Shared Pole Routes • CROWCON Gas Detector Level 2 and 3• Emergency Planning Committee• Transmission: Introduction and Digital Principles• Logics: Principles• Achieving Owner value – Introduction• Life Orientations• Pressurization: Introduction to Main Cable Jointing• Pressurization: Advanced• Program for Cable Jointer (Maintenance) • Service Excellence – The Telkom Touch• Shared Pole Routes: Safe Working Proc.• Management: Strategy and Decision Making • Management: Managing Workforce Diversity A-Course (Teltra/Tegop)



SG Tappin

• Sales Representative

  • Jan 1998 - Apr 1998