Experience

TALSouthAfrica

• Building Materials
• 1 - 100 Employee

• Sales Representative

  • Aug 2010 - Present

  Main duties included• Cold‑calling clients• Marketing of new products• Calling on existing clients• Merchandising of our products in stores• Promotions in stores• Product training in stores• Customer complaints• Site visits & inspections• Competitor price Surveys• New product development Surveys• Customer Surveys• Suggested orders for customers• Correspondence regarding deliveries• New product feedback• Analysis of customer sales• Servicing Key Accounts (Builders Warehouse, Steinbuild Group,Tile Africa, Union Tiles, Tile Space, Tiletoria, Mazista, Stiles & EST AfricaGroup)• Managing dispo and open orders report for Massmart Group• Listing of all new products at Massmart Group• Monitoring aged stock and returns• Monitoring damaged and faulty stock items• Weekly and Monthly sales reports• Extensive travelling Show less

• Sales Representative

  • Aug 2010 - Apr 2023

  Frans is committed to identifying new opportunities for his customers to grow their business within the tile and flooring market. He assists his retail customers with stock planning, identifying new products for their store and conducting in-house product training for their floor staff. With 20 years experience, Frans is dedicated to helping his customers better service their customers, the end user.



Norcros SA

• South Africa
• Retail
• 200 - 300 Employee

• Sales Floor Manager

  • May 2010 - Aug 2010

  Main duties included• Opening and Closing of Store• Maintain awareness of Branch financial targets and assisting the team appropriately to meet these• Assist BM to monitor and manage related store procedures• Identify, communicate and promote the sales of highGP products• Aware of and manages discounting within Tile Africaparameters• Analyze, identify and institute corrective measures toalign expenditure and sales in accordance with budget• Maintain Tile Africa showroom standards• Uphold and promote the professional image of thestore and Tile Africa brand at all times• Implement, manage and maintain SOP's• Effectively manage discontinued stock items on display• Manage 3 months and older report• Manage location 2• Manage back orders• Identify and manage slow moving, obsolete anddiscontinued stock items (80/20 report)• Assist BM to monitor and manage optimal stock levels• Clear all suspended orders (daily)• Implement and adhere to the "Full step by step stocktake guide"• Manage daily perpetual stock counts• Ensure that all customers are acknowledged andattended to upon entering the store• Coach and develop sales team to meet thejob requirements regarding sales• Maximize add on sales• Support contracts team• Oversee cash up and banking in line with SOP• Implementing and filing relevant paperwork• Monitor and ensure competence levels are appropriateto enable sales team to carry out their functions• Assist in setting reasonable performance targets,monitor performance and manage this appropriately• Motivate and lead the sales team to achieve optimalperformance• Promote team work within the branch• Always maintain excellent customer service• Effectively manage complaints according to customercomplaints procedure• Ensure timeous execution of commitments made tocustomers (back orders, deliveries etc.)• All transport arrangements for customer deliveries• RCS Applications• Microsoft Office• Power Point Show less

• Sales Floor Manager

  • Nov 2001 - May 2010

  Main duties include but are not limited to:• Achieve and/or exceed branch budgeted sales targets;• Co-ordinate and manage the sales floor component of the branch people plan;• Participate in daily branch operational realities and requirements;• Ensure sales floor displays are maintained at the agreed standards at all times• Facilitate and promote an exceptional customer experience;• Assist with perpetual and scheduled stock takes / counts as required;• Facilitate a culture of performance and excellent customer service amongst employees;• Ensure compliance with company policies, Standard Operating procedures (SOP's);• Adhere to housekeeping standards applicable to sales floor / sales activities. Show less