Experience

Fluency Inc.

• United States
• Software Development
• 1 - 100 Employee

• Marketing Strategist and Business Developer

  • Feb 2018 - Present

  -Utilize Salesforce to set marketing goals and measure outcomes -Design and implement marketing strategies aligned with business targets -Develop digital campaigns to increase web traffic and generate leads -Analyze sales and marketing metrics using Google Analytics and Adwords -Research market to identify new opportunities and forecast trends -Generate innovative ideas to promote our brand and our products -Address advertising needs and competition -Ensure brand consistency through all marketing channels and social media -Use customer feedback to ensure client satisfaction -Pitch product and services at the executive level -Build relationships with existing clients and network with potential prospects -B2B partnerships with outside vendors and 3rd parties -Maintain client relations and ensure brand loyalty -Management of Google Webmaster Tools accounts -Quotes and proposals with 3rd parties and potential prospects Show less



Sacramento Steps Forward

• Non-profit Organizations
• 1 - 100 Employee

• Consumer Resource Specialist

  • May 2017 - Jan 2018

  Administrative point of contact for resources available within Sacramento County and the surrounding areas. -Data entry and analysis -Utilize Homeless Management Information System (HMIS) Database -Project management -Cloud based work applications such as Google Docs -Assistance with written policies, procedures, and workflows -Staff development and training -Counseling with clients -Assistance with publications issued by agency -Housing and Urban Development (HUD) VI-SPDAT Assessments Show less



Lash Group

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Senior Reimbursement Consultant

  • Dec 2014 - Nov 2016

  - Conduct full scope benefit investigations - Assist patients with obtaining insurance coverage: Commercial and Government funded plans - Assist providers with submitting prior authorizations - Review claims and assist with appeals, retro active referrals, and other billing issues - Secure coverage of product through wholesaler and specialty pharmacy distribution - Work with a regional account team to manage an assigned U.S. territory - Report adverse events - Conduct full scope benefit investigations - Assist patients with obtaining insurance coverage: Commercial and Government funded plans - Assist providers with submitting prior authorizations - Review claims and assist with appeals, retro active referrals, and other billing issues - Secure coverage of product through wholesaler and specialty pharmacy distribution - Work with a regional account team to manage an assigned U.S. territory - Report adverse events



UCSF Medical Center

• United States
• Medical Practices
• 1 - 100 Employee

• Administrative Assistant III

  • Apr 2013 - Dec 2014

  -Assist with check-in/check out of patients -Utilize and enter data into EMR systems such as Epic and payor based systems for prior authorizations and referrals -Billing and reimbursement -Patient referrals -Charting/Auditing -Scanning/uploading of patient records -Operation of multi-line phone system -Assist with translation (Spanish) -Assist with check-in/check out of patients -Utilize and enter data into EMR systems such as Epic and payor based systems for prior authorizations and referrals -Billing and reimbursement -Patient referrals -Charting/Auditing -Scanning/uploading of patient records -Operation of multi-line phone system -Assist with translation (Spanish)



National Council on Alcoholism and Drug Addictions Bay Area/Center for Open Recovery SF

• Administrative Assistant / Group Facilitator

  • Jan 2014 - Jul 2014

  -DUI Counselor: Ran groups for up to 20 participants of DUI program -Administrative Support -Assessments -Charting/Auditing of client files -Client intake and interviews -Coverage for other counselors who called in sick or went on vacation -DUI Counselor: Ran groups for up to 20 participants of DUI program -Administrative Support -Assessments -Charting/Auditing of client files -Client intake and interviews -Coverage for other counselors who called in sick or went on vacation



Patient Home Monitoring

• United States
• Medical Practices

• Medical Case Manager

  • Jun 2012 - Mar 2013

  -Manage, distribute, and collect protected health information for patients on coumadin/warfarin. -Utilize custom built (EMR) software during various phases of production -Quality Assurance -Collaborate with clinics, patients, and health care professionals throughout the entire U.S. -Manage, distribute, and collect protected health information for patients on coumadin/warfarin. -Utilize custom built (EMR) software during various phases of production -Quality Assurance -Collaborate with clinics, patients, and health care professionals throughout the entire U.S.



Tenderloin Health

• United States
• Mental Health Care
• 1 - 100 Employee

• Medical Case Manager

  • Dec 2010 - Dec 2011

  -Medical Case Worker for clinic that treated individuals who are HIV positive and homeless. -Case Management -Counseling -Referrals -Assessments -Charting/Auditing -Behavioral Interventions -Compliance check for medication regimens -Utilization of ARES database, data entry -Patient consultations with the San Francisco Department of Public Health -Medical Case Worker for clinic that treated individuals who are HIV positive and homeless. -Case Management -Counseling -Referrals -Assessments -Charting/Auditing -Behavioral Interventions -Compliance check for medication regimens -Utilization of ARES database, data entry -Patient consultations with the San Francisco Department of Public Health



Mathiot Group Homes

• United States
• Retail
• 1 - 100 Employee

• Medical Case Manager

  • May 2008 - Sep 2010

  -Medical Case Manager for an agency that served emotionally troubled youth -Counseling -Court Documents - JV-220 -Medi-CAL billing, TAR requests, and enrollment -Scheduled visits with medical providers -Coordinated psychiatric consultations and evaluations -Ordered medication and distributed to every client in the program -Consultation with probation officers all over California -Assisted with translation (Spanish) during family therapy sessions -Charting/Auditing -Data Entry into custom built database (FileMaker Pro) Show less