Experience

Verizon Business

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Outside Plant Engineer III

  • Oct 2023 - Present

  Phoenix, Arizona, United States



Aetna, a CVS Health Company

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Sr Product Development Manager

  • Sep 2022 - Oct 2023

  Tempe, Arizona, United States • Manage Value Added Benefit Products (VABs) relationship for all state health plans (17 states). • Relationship management and influence with state health stakeholders. • Redesigned and maintained the VAB Catalog. • Developed and implemented state-specific quarterly business reviews and standardized utilization reporting. This standardization facilitated reporting and created a central source of truth which was recognized by senior leadership and implemented company wide. • Data… Show more • Manage Value Added Benefit Products (VABs) relationship for all state health plans (17 states). • Relationship management and influence with state health stakeholders. • Redesigned and maintained the VAB Catalog. • Developed and implemented state-specific quarterly business reviews and standardized utilization reporting. This standardization facilitated reporting and created a central source of truth which was recognized by senior leadership and implemented company wide. • Data analysis and synthesis. • Collaborated cross-functionally with state plans and internal departments including SDOH, Marketing, Data Parade, OTCH, etc. One result of this collaboration was a Drive to Retail Marketing initiative that drove a 19% increase in Over-the-Counter coupon utilization for the state of Texas. Affecting over 2,400 individuals. • RFP prep work and Competitive Analysis–Red Team Prep. • Salesforce, ASANA, SQL, Tableau, QuickBase, Health Innovation Platform (HIP), CRM. • HIP–Health Innovation Platform. • Managed training and development. • Maintenance, updates, new user creation, and onboarding. Show less



Amtel LLC

• United States
• Retail
• 100 - 200 Employee

• Market Manager

  • May 2022 - Sep 2022

  Arizona East • Managed East Arizona Market locations (15) • Recruited and developed leadership teams for all locations. • Developed a customer loyalty program, increasing customer retention by 10% across 15 locations. • Cross-collaborated with multiple cohort groups in various states to prepare and implement business strategies and deliverables.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• TPR, Territory Manager - Phoenix South

  • Apr 2021 - Jul 2022

  Tempe, Arizona, United States



Insight

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Delivery Manager

  • Sep 2020 - Apr 2021

  Arizona, United States • Led Service Desk delivery of IT Services for 55 major accounts globally. • Collaborated with C-suite executives, Directors, and Project Managers. • Partnered with Service Desk teams and L3–L1 Techs. • Data analysis, incident management, and remediation. Worked closely with Client IT managers and operations teams to ensure SLAs are met or exceeded. Established the standardized foundation of QBRs that is still in place today for all accounts in the company. • Customer Relationship… Show more • Led Service Desk delivery of IT Services for 55 major accounts globally. • Collaborated with C-suite executives, Directors, and Project Managers. • Partnered with Service Desk teams and L3–L1 Techs. • Data analysis, incident management, and remediation. Worked closely with Client IT managers and operations teams to ensure SLAs are met or exceeded. Established the standardized foundation of QBRs that is still in place today for all accounts in the company. • Customer Relationship Management (CRM). Show less



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Zone Manager, Indirect Accounts

  • Mar 2015 - Sep 2020

  Phoenix, Arizona Area Led a team of Market Development Managers (MDM) who drove brand standards, customer experience, operational excellence, and sales performance across a geographical zone (58 locations), to exceed established Key Performance Indicators and Monthly Sales Goals. • Managed top three accounts in the Arizona market. • Developed strategic methodology for client leadership, considering catchment variables within the state. Produced deliverables and followed through to align with… Show more Led a team of Market Development Managers (MDM) who drove brand standards, customer experience, operational excellence, and sales performance across a geographical zone (58 locations), to exceed established Key Performance Indicators and Monthly Sales Goals. • Managed top three accounts in the Arizona market. • Developed strategic methodology for client leadership, considering catchment variables within the state. Produced deliverables and followed through to align with strategy. • Implemented a $120,000 marketing budget. Ensured the project team understood all SLA-related aspects relating to their respective responsibilities. • Created financial data modeling to track project efficiency and budget utilization, delivering 100% utilization, quarter over quarter. Show less



Metro by T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Senior Account Service Representative

  • Mar 2014 - Mar 2015

  Phoenix, Arizona • Awarded ASR of the Month Award - 6 months in a row. May 2014 - October 2014 • Received Top MRC Award - South Central Region - Q4 2014 - $58.00 take rate • Managed Keeley Cup winning store - TAL Apache for top $60 take rate



Bank of America

• United States
• Banking
• 700 & Above Employee

• Personal Banker

  • Aug 2013 - Mar 2014

  Chandler, Arizona • Built and deepened relationships by uncovering financial needs, and recommending the best products, services, and solutions to meet those needs. Averaged 35 customers a day • Ensured customer needs were met by collaborating with specialists to serve customer's banking, small business, mortgage, and investment needs. Increased home loan referrals by 12%



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Store Manager

  • Mar 2009 - Aug 2013

  Mesa, Arizona • Led a team of 12 bilingual retail sales associates to top performance in the district • Built a strong client base of repeat customers by focusing on customer delight. Incremental location new account growth of 8% YOY average • Supervised retail activities at telecommunications retail stores. Developed talent, established bench strength and averaged over 400 activations per month



Brookstone

• United States
• Retail
• 500 - 600 Employee

• Store Manager

  • Sep 2008 - Feb 2009

  • Produced 118% of sales target for Q4 of 2019, beating state average by 5% • Coached 2 employees to promotions within six months by building a succession plan and a standardized training program • Coordinated retail meetups with 5 other stores in the mall to network and construct business relationships. Resulting in improved employee hiring quality



Bed Bath & Beyond

• United States
• Retail
• 700 & Above Employee

• Department Manager

  • May 2008 - Sep 2008

  • Responsible for all facets of running electronics area • Merchandising, Hiring, Inventory and Shrink control



Camelot SI LLC, Sharper Image Licensee of SharperImage.com

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Store Manager

  • 1994 - 2008

  Carmel, California United States • Coordinated with 8 employees on store duties. Restocked inventory requirements of 4 departments weekly. Designed windows displaying merchandise, attracting 200+ visitors daily • Created customer loyalty program, increasing customer retention and store by 10% • Organized store warehouse with a team of 8, providing products to customers; devised inventory reduction protocol to monitor shrink levels. Loss reduction of 4% YOY. Oversaw opening of stores throughout the region, and partnered… Show more • Coordinated with 8 employees on store duties. Restocked inventory requirements of 4 departments weekly. Designed windows displaying merchandise, attracting 200+ visitors daily • Created customer loyalty program, increasing customer retention and store by 10% • Organized store warehouse with a team of 8, providing products to customers; devised inventory reduction protocol to monitor shrink levels. Loss reduction of 4% YOY. Oversaw opening of stores throughout the region, and partnered with management to motivate associates after internal destabilization of stores Show less