Franklyn Dickey
Client Services Engineer at Envelop Technologies- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Series 6 TO - Investment Company Products/Variable Contracts Representative Examination
FINRAJan, 2023- Oct, 2024 -
VMware Certified Technical Associate - Data Center Virtualization 2022
VMwareOct, 2022- Oct, 2024 -
VMware vSphere ICM v7 Continuing Education Certificate of Completion
Stanly Community College (SCC)Oct, 2022- Oct, 2024 -
IT Academy: Network Virtualization Concepts
VMwareSep, 2022- Oct, 2024 -
IT Academy: Software Defined Storage Concepts
VMwareSep, 2022- Oct, 2024 -
IT Academy: Cloud and Virtualization Concepts
VMwareAug, 2022- Oct, 2024 -
Securities Industry Essentials® (SIE®)
FINRAAug, 2022- Oct, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftJun, 2022- Oct, 2024 -
Series 63 - Uniform Securities Agent State Law Examination
FINRAMar, 2022- Oct, 2024 -
National Career Readiness Certificate Platinum
ACTJan, 2022- Oct, 2024 -
Purdue University Global e-Diploma
Purdue University GlobalOct, 2021- Oct, 2024 -
Chancellor's List - July 2021 Term
Purdue University GlobalSep, 2021- Oct, 2024 -
Insurance Producer
Wyoming Department of InsuranceAug, 2021- Oct, 2024 -
Chancellor’s List - April 2021 Term
Purdue University GlobalJul, 2021- Oct, 2024 -
Chancellor's List - February 2021 Term
Purdue University GlobalMar, 2021- Oct, 2024 -
Chancellor’s List - November 2020 Term
Purdue University GlobalFeb, 2021- Oct, 2024 -
Dean's List - October 2019 Term
Purdue University GlobalJan, 2020- Oct, 2024 -
Chancellor's List - July 2019 Term
Purdue University GlobalOct, 2019- Oct, 2024 -
Chancellor's List - February 2019 Term
Purdue University GlobalMay, 2019- Oct, 2024 -
Chancellor’s List - September 2018 Term
Purdue University GlobalDec, 2018- Oct, 2024 -
Chancellor’s List - July 2018 Term
Purdue University GlobalSep, 2018- Oct, 2024 -
President's List - November 2017 Term
Purdue University GlobalFeb, 2018- Oct, 2024 -
President's List - November 2017 Term
Purdue University GlobalFeb, 2018- Oct, 2024 -
Crane Certification
NCCCOJun, 2017- Oct, 2024 -
Chancellor’s List - July 2018 Term
Purdue University Global
Experience
-
Envelop Technologies
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Client Services Engineer
-
Feb 2022 - Present
• Serve as a support engineer remotely • Provide support for VIP user group when required • Act as a subject matter expert for end-users • Support end-user compute technologies such as desktops, laptops, and Citrix VDI • Make changes to group policies as needed • Support third party authentication services such as MFA and SSON portals • Provide support for mobile device management solutions • Provide support to market data applications (Bloomberg) • Work with third-party vendors for escalations and troubleshooting • Work within the team to develop processes to enable Automation, Orchestration, and Enhance and Improve existing services • Adhere to all corporate security policies and procedures including but not limited to reporting and escalating security-related incidents Show less
-
-
-
Primerica
-
United States
-
Non-profit Organization Management
-
1 - 100 Employee
-
Financial Professional
-
Sep 2021 - Present
I mentor & nurture families, individuals, and businesses in wealth accumulation, investment management, insurance, retirement planning, debt repayment, tax planning, estate planning, and any other financial desires they have. I mentor & nurture families, individuals, and businesses in wealth accumulation, investment management, insurance, retirement planning, debt repayment, tax planning, estate planning, and any other financial desires they have.
-
-
-
Janus Global Operations LLC
-
United States
-
Environmental Services
-
200 - 300 Employee
-
Protective Security Specialist
-
Nov 2020 - Sep 2021
•Responsible for protective security functions as specified in daily post and detail orders. •Examined and gathered intelligence on specific venues, conducting operations, creating site surveys and reports. • Responded to security violations and duress alarms: both routine and in emergencies, quickly and effectively. •Engage in security at the principal's residence, command post, or another post as required. •Responsible for protective security functions as specified in daily post and detail orders. •Examined and gathered intelligence on specific venues, conducting operations, creating site surveys and reports. • Responded to security violations and duress alarms: both routine and in emergencies, quickly and effectively. •Engage in security at the principal's residence, command post, or another post as required.
-
-
-
Superior Energy Services
-
United States
-
Oil and Gas
-
700 & Above Employee
-
Interim Operations Manager
-
Jun 2018 - Jun 2020
• Communicate job expectations; planning and monitoring• Enforcing policies and procedures• Sales-driven experience in customer-centric & solution-based, in stringent environments.• Forecast annual budget; schedule expenditures; analyze variances• Develop operations, implement, enforce and evaluate policies and procedures; develop processes for receiving the product, equipment utilization, inventory management, and shipping• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations• Accomplish operations and organization mission • Meet or exceed operations labor budget expectations• Responsible for all supervisors and operations employees• Run a safe, injury/accident-free workplace• Train, assign, schedule, coach, counsel, and discipline employees• Responsible for all aspects of vehicle and heavy equipment• Manage relationships with key operations vendors• Track vendor pricing, rebates, and service levels• Review and approve all operational invoices and ensure they are submitted for payment• Serve as the primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site• Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints• Work closely with the general manager to set and implement policies and procedures.• Analysis inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, and maintaining reliable inventory• Ensure all processes remain compliant with OSHA and other governmental regulations Show less
-
-
Field Operations Supervisor
-
Jul 2017 - Jun 2018
• Develop operational policies and procedures for increased sales and business growth.• Conduct safety awareness sessions to promote a safe working environment in field offices.• Develop and implement best practices to improve operational efficiency.• Participate in the development and management of the annual budget.• Monitor and manage expenses within the assigned budget.• Demonstrate outstanding leadership skills by providing guidance and support to staff in case of conflicts and work-related issues.• Prepare effective training programs, including the training collaterals for office staff.• Supervise office staff in the day-to-day functions of the department.• Delegate work responsibilities for staff and monitor employee attendance daily.• Oversee performance evaluations and appraisals for office staff.• Assist in interviewing and recruiting new professionals.• Assist in processing employee payrolls and compensations.• Promote a healthy and positive work environment by organizing team activities/events.• Sales-driven experience in a customer-centric, solution-based, in stringent environments.• Prepare work schedules regularly and maintain necessary documentation.• Evaluate the performance level of field offices for quality purposes. Show less
-
-
Supervisor/Coil Tubing Operator
-
Aug 2015 - Jul 2017
• Supervising the day-to-day work activities of the field personnel involved in the Coiled Tubing operations, including logistics planning and job scheduling• Providing coordination in locating job location, marking the area for work tanks, and verifying adequate room for equipment needed to do the proposed job design• Monitoring and maintaining the rigging-up and spotting equipment to demonstrate they follow proper safety guidelines• Completing the field safety audits and ensuring that equipment is adequately maintained and repaired as needed• Working with the Manager providing the required equipment and personnel are available where needed, and resources are correctly allocated• Maintaining regular contact and communication with the other companies to assure the number of work tanks are available and sufficient for the proposed pump rate• Performing other related duties as assigned Show less
-
-
-
ACADEMI (A Constellis Company)
-
United States
-
Security and Investigations
-
300 - 400 Employee
-
Armed Guard
-
Jun 2015 - Aug 2015
• Protecting stipulated people and locations from harassment, physical attack, vandalism, and other forms of abusive or unauthorized treatment in a high threat environment. • Ensuring weapons are always well maintained and secure. • Utilizing a weapon in times of extreme attack, when non-violent options have been exhausted. • Attending refresher training in weapons use. • Completing and submitting incident reports after noteworthy developments. • Recording the details of each person who visits the facility. • Ensuring that security equipment and measures are suitable and that they always remain in excellent working condition. • Implementing new security measures. • Acting as a quick reaction team member when required. Show less
-
-
-
-
Coil Tubing Operator
-
Jan 2013 - Jun 2015
• Supervising the day-to-day work activities of the field personnel involved in the Coiled Tubing operations, including logistics planning and job scheduling • Providing coordination in locating job location, marking the area for work tanks, and verifying adequate room for equipment needed to do the proposed job design • Monitoring and maintaining the rigging-up and spotting equipment to demonstrate they follow proper safety guidelines • Completing the field safety audits and ensuring that equipment is adequately maintained and repaired as needed • Working with the Manager providing the required equipment and personnel are available where needed, and resources are correctly allocated • Maintaining regular contact and communication with the other companies to assure the number of work tanks are available and sufficient for the proposed pump rate • Performing other related duties as assigned Show less
-
-
-
United States Marine Corps
-
United States
-
Armed Forces
-
700 & Above Employee
-
Team Leader
-
Mar 2008 - Dec 2011
• Responsible for the tactical movements of the team. • Ensure team members are correctly located, provide the correct distribution and volume of fire, and follow strict fire discipline. • Familiar with the unique capabilities and skills of each team member and how to use them most effectively on the battlefield. • Equipment, accountability, and discipline • Accountable for the Marines and equipment assigned to the team. • Enforcing discipline with subordinates and ensuring the members of the unit abide by military standards in all areas. • Establishing a suitable maintenance schedule of team equipment. • Personally accountable for any equipment with a value above $50,000 listed on the team's modification table of organization and equipment. • Direct the actions and movements of the team's members and coordinate them with the other team members in the squad and with the battalion as a whole. • Sharp communication skills under physically, emotionally, and psychologically challenging circumstances. • Proficient in the use of Marine-issued telecommunications gear to communicate with superiors. • Communicate with team members by using arm-and-hand signals when verbal orders are not an option. • Ready to assume more significant leadership roles to maintain unit continuity and cohesiveness if a connection is lost with superiors. • Have a thorough understanding of the mission's objective, making sure the Marines under me are disciplined and ready for any scenario. • Lead by within the framework of the mission and the instructions of the squad leader, • Make on-the-spot decisions on how to organize and deploy the team members. • Must be ready to take on the role of squad leader, if necessary. • Indispensable members of an infantry battalion line of command, particularly during offensive and defensive operations, when the fluid conditions on the battlefield determine how units must operate. Show less
-
-
Education
-
2017 - 2021
Purdue University Global
Bachelor of Business Administration - BBA, Business Administration and Management, General -
2013 - 2013
Roadmaster Drivers School
CDL Training, Class A CDL -
2008 - 2010
Marine Corps Institute
General -
2003 - 2004
Lincoln Tech - Hartford
Collision Repair & Refinishing Technology Program, Auto-Body Technology Custom Plus
Community
