Experience

The Merchant House

• United Kingdom
• 1 - 100 Employee

• General Manager

  • Aug 2019 - Present

  Control, management, and realization of all the customer’s bookings in the different website reservations platforms. Welcome and check-in of the guests into the hotel premises. In charge to respond to customer requests and claims via the web, email, or telephone. Management of stock and food and beverage supplies for the hotel. Control of payments and billing issues. In charge of the organization and presentation of the hotel and rooms. Control, management, and realization of all the customer’s bookings in the different website reservations platforms. Welcome and check-in of the guests into the hotel premises. In charge to respond to customer requests and claims via the web, email, or telephone. Management of stock and food and beverage supplies for the hotel. Control of payments and billing issues. In charge of the organization and presentation of the hotel and rooms.



De Carli Vidros

• Brazil
• Retail

• Manufacturing Specialist and Social Media Manager

  • Sep 2013 - Feb 2019

  Design and confection of wooden picture and mirror framing. Assisting the customer service department with fault diagnosis of returned products. Managing stock, including product parts, raw materials, packaging, etc. In charge of the creation of social media presence and marketing campaigns. Creation of online content and brand awareness. Regular updates of social media platforms and constant interaction with the end user, to know their needs and preferences. Design and confection of wooden picture and mirror framing. Assisting the customer service department with fault diagnosis of returned products. Managing stock, including product parts, raw materials, packaging, etc. In charge of the creation of social media presence and marketing campaigns. Creation of online content and brand awareness. Regular updates of social media platforms and constant interaction with the end user, to know their needs and preferences.



Fórum da Comarca de Santo Antônio da Patrulha

• Santo Antônio de Patrulha, Rio Grande do Sul, Brazil

• Administrative Assistant

  • Feb 2009 - Feb 2010

  Management and control of day-to-day paperwork. Organize and schedule appointments. Provide customer service when needed. Monitor court email box and reply to customer queries. Management and control of day-to-day paperwork. Organize and schedule appointments. Provide customer service when needed. Monitor court email box and reply to customer queries.