Experience

Gorbel

• United States
• Machinery Manufacturing
• 200 - 300 Employee

• Director of Quality & Continuous Improvement

  • Dec 2022 - 1 year 1 month

  Victor, New York, United States



Rochester Regional Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Process Improvement Project Leader

  • Jul 2016 - Nov 2022

  Rochester, New York Area The Process Improvement Project Leader role is to design new business processes, as well as mine enterprise systems and applications for knowledge and information that enhance existing business processes. This is done by organizing and managing projects to implement new and improve existing business processes. The use of Lean Six Sigma methodologies, change management, and project management are to be used in a proficient manner. Effective communication and planning skills required, including a… Show more The Process Improvement Project Leader role is to design new business processes, as well as mine enterprise systems and applications for knowledge and information that enhance existing business processes. This is done by organizing and managing projects to implement new and improve existing business processes. The use of Lean Six Sigma methodologies, change management, and project management are to be used in a proficient manner. Effective communication and planning skills required, including a thorough understanding of how to interpret business needs and translate them into logical conclusions and action plans to meet financial goals. Show less



Press Ganey

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Experience Advisor

  • Apr 2013 - Jul 2016

  Responsible for supporting patient experience improvement initiatives for Press Ganey’s largest and most strategic clients. The Advisor acts as the principal improvement coach for assigned patient satisfaction clients. We accomplished through applying proven quality and improvement strategies and methodologies, collaborating with patient experience leaders in client organizations, and effectively directing Press Ganey resources to positively impact clients and achieve sustainable results… Show more Responsible for supporting patient experience improvement initiatives for Press Ganey’s largest and most strategic clients. The Advisor acts as the principal improvement coach for assigned patient satisfaction clients. We accomplished through applying proven quality and improvement strategies and methodologies, collaborating with patient experience leaders in client organizations, and effectively directing Press Ganey resources to positively impact clients and achieve sustainable results. Advisors are service excellence and performance improvement expert and will have direct accountability for partnering with client organizational senior leadership to improve organizational outcomes and meet strategic goals. Show less



Highland Hospital of Rochester

• Manager of Environmental Services

  • Feb 2006 - Apr 2013

  Assure the safety and cleanliness of the entire 550,000 square foot campus. Managed a team of over 90 FTE's to use standard work in executing our main objective. Sat on cross-functional teams and led several Lean Six Sigma efforts to ensure processes were being improved.



Eastman Kodak Company

• Manufacturing
• 700 & Above Employee

• Area Manager

  • Dec 2004 - Feb 2006

  Oversight of 12 production lines with a multitude of products to be manufactured on each. Developed training protocols for staff to ensure skill sets and redundancy was present for maximum efficiency. Coached and mentored staff to build and maintain a winning and inclusive culture.



Eastman Kodak Company

• Manufacturing
• 700 & Above Employee

• Product Manager

  • 2000 - 2004

  Manage a portfolio of chemical products used in the development of paper and film. Troubleshoot any issues within manufacturing process to assure a robust and compliant product for the worldwide marketplace.

• Analytical Technician

  • 1996 - 2000

  Ran several process tests to assist new product development in the building of marketable offerings to the photographic industry. Offered recommendations to development team on specification guidelines.