Experience

BPP University

• United Kingdom
• Higher Education
• 500 - 600 Employee

• Trainee Solicitor

  • Sep 2021 - Present

  Housing Law:- Advising on validity of Section 21 eviction notices and drafting defences. Shadowing at the duty possession desk, advocating for clients at possession hearings and drafting advice to clients following initial possession hearings. - Making applications for Rent Repayment Orders, representing clients prior to RRO hearings and negotiating settlement of Rent Repayment Order applications. - Preparing schedules and witness statements for applications for the determination of the reasonableness of services charges and representing clients at mediation. - Advising on costs and limiting the risk to clients from potentially adverse costs orders.- Dispute resolution on behalf of clients through negotiation with landlords and mortgage holders, and achieving settlement.Family Law- Assisting a client during an international child abduction matter in the High Court and making representations on the client's behalf on the ability of the client to obtain relief in another jurisdiction- Advising on the risks and enforceability of a draft pre-nuptial agreement- Advocating for a client during a 2 day fact finding hearing, including direct examination, cross examination and submissions, and achieving a judgement where all findings were made in my client's favour.- Advocating for clients during child arrangements proceedings at directions hearings and at final hearings, including drafting final orders. Show less

• Pro Bono Administrator

  • Sep 2019 - Sep 2021

  Manage the Legal Advice Clinic case management system at BPP. Communicate with clients via telephone and letter, ensure GDPR compliance when managing student and client data. Recruit and manage pro bono student directors. Key projects I work on:- Bail for Immigration Detainees Research: supporting the charity contacting and interviewing its clients in Immigration Removal Centres. Assisting clients access legal advice and information on bail.- Legal Translation Service: working with a database of hundreds of volunteer translators to provide free translation support to law centres, legal charities and Citizen’s Advice Bureaus across the country.- Streetlaw: attended Brixton Prison to deliver a presentation to prisoners on immigration law covering detention, bail, removal and family member status.- Employment Law Telephone Advice Line: attended training to provide basic employment law advice covering unfair dismissal, discrimination and worker status and assisted with clinic management. Ensure that conflict checks are performed and liaise with volunteer lawyers to manage their workload and cases.- Arranging and coordinating the Great Legal Quiz and Great Legal Walk for the BBP Holborn campus and arranging fundraising for the Legal Support Trust. Show less

• Product Setup Team Leader

  • Nov 2018 - Sep 2019

  I lead a team that setup all Professional Education courses and products at BPP on our internal systems. Responsible for data accuracy and quality across several core system. Recruited, trained and managed a small team. Worked with an IT development team to develop, build and test a new course management system. Designed and implemented new operational processes to increase team efficiency and secure key clients.

• Product Setup Assistant

  • Sep 2016 - Nov 2018

  University administrator managing large internal database of courses. Responsible for entering new information and ensuring accuracy, compliance with audit requirements, and assisting internal stakeholders. Good team working skills developed. Created training documents, process maps and FAQs for business management system.

• Customer Service Advisor

  • Aug 2015 - Sep 2016

  Reception duties, helping prospective students with inquiries about course products, managing information email account. Planning evening tasks and communicating duties to night staff. Booking students on to exams, compliance with exam regulations, planning and scheduling exams, maintaining exam software and equipment, exam invigilation. Reorganised stock system for the department. Improved self-management and delegation skills. Further improved time management, planning and customer service skills through running a busy reception. Show less



The Thirsty Scholar

• Manchester, United Kingdom

• Bar Staff

  • Nov 2014 - Nov 2015

  Developed customer services skills, worked quickly and efficiently in busy bar, trained in cocktail making. Used effective communication and conflict resolution skills when dealing with staff, management and customers. Developed customer services skills, worked quickly and efficiently in busy bar, trained in cocktail making. Used effective communication and conflict resolution skills when dealing with staff, management and customers.



Bradbury and Son

• Buxton, Derbyshire

• Purchase Ledger Clerk

  • Mar 2014 - Oct 2014

  Generating internal invoices to authorise payments to external creditors; coding and checking invoices; issuing electronic payments; reconciling supplier statements against invoices; liaising with suppliers and chasing credits; filing and sorting invoices; dealing with internal queries; database management; producing and sending out reports; answering the telephone and the door and taking messages. Generating internal invoices to authorise payments to external creditors; coding and checking invoices; issuing electronic payments; reconciling supplier statements against invoices; liaising with suppliers and chasing credits; filing and sorting invoices; dealing with internal queries; database management; producing and sending out reports; answering the telephone and the door and taking messages.



The New Inn, Buxton

• Buxton, Derbyshire

• Bar Staff

  • Jul 2013 - Mar 2014

  Events planning and promotion, customer care, cellar management, time and resource management skills from being responsible for cash and stock flow. Trained in Drug and Alcohol Awareness, Fire Safety, and Age Restricted Sales. Events planning and promotion, customer care, cellar management, time and resource management skills from being responsible for cash and stock flow. Trained in Drug and Alcohol Awareness, Fire Safety, and Age Restricted Sales.



Buxton Opera House

• Buxton, Derbyshire, UK

• Stage Door Keeper

  • Oct 2008 - Jan 2014

  Casual contract. Responsibilities included acting as an information and assistance point for visiting artists, acting as an information and security point for visiting general public, securing and locking the building at the end of a shift, awareness of and informing visiting artists of health and safety procedures, manning phones and dealing with inquiries. Casual contract. Responsibilities included acting as an information and assistance point for visiting artists, acting as an information and security point for visiting general public, securing and locking the building at the end of a shift, awareness of and informing visiting artists of health and safety procedures, manning phones and dealing with inquiries.



CGC Event Caterers

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Bar and Catering Staff

  • Nov 2011 - Jul 2013

  Casual contract. Skills gained in communication when dealing with customers and team members, building a first-class standard of customer service skills from restaurant work, working in an extremely busy environment on race days, commercial awareness of events and entertainment, working within health and safety regulations such as licensing on bars, working in a team. Casual contract. Skills gained in communication when dealing with customers and team members, building a first-class standard of customer service skills from restaurant work, working in an extremely busy environment on race days, commercial awareness of events and entertainment, working within health and safety regulations such as licensing on bars, working in a team.



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Oct 2012 - Dec 2012

  Temporary Christmas contract. Skills gained in customer service, dealing with customer concerns, commercial awareness, working as a supportive member of a team, working in a busy environment, taking initiative to deal with customer problems, practice in numeracy skills, responsibility and self-management. Temporary Christmas contract. Skills gained in customer service, dealing with customer concerns, commercial awareness, working as a supportive member of a team, working in a busy environment, taking initiative to deal with customer problems, practice in numeracy skills, responsibility and self-management.



The Queen's Head Hotel

• Buxton, Derbyshire, United Kingdom

• Bar Staff

  • Apr 2011 - Aug 2012

  Casual work. Skills and responsibilities include communication with customers and team members, commercial awareness of small business ownership and hotels, working within health and safety regulations such as licensing on bars, working in a team, responsibility for handling cash and cashing up, manning phones and taking bookings for rooms, cleaning and maintaining the bar area. Casual work. Skills and responsibilities include communication with customers and team members, commercial awareness of small business ownership and hotels, working within health and safety regulations such as licensing on bars, working in a team, responsibility for handling cash and cashing up, manning phones and taking bookings for rooms, cleaning and maintaining the bar area.