Frank Wall
Senior Consultant at Windward Consulting- Claim this Profile
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Topline Score
Bio
Steven C. Davidson, PMP, ITIL
Frank worked for me for over two years. Together we have been told we did the impossible by getting a service desk installed, configured and populated with data our company can use in a real short time. I merely pointed the way, Frank did all the work. It is a real pleasure to work with someone where you can bounce ideas off of and come up with a plan that Frank can develop. He did this so many times with me and something good always came out of it. Frank not only has the technical skills of an application developer and a DBA, but also the business and ITIL knowledge to do it right. Frank is already missed in our IT department.
Louis Oliver
Frank is a meticulous worker with an eye for detail and making sure he takes into consideration the long term ramification's of a solution without sacrificing short term goals. He does an excellent job of making short term accomplishments play into an orchestrated long-term solution that benefits the company as a whole, and always works to do what is in the best interest of the company, even when it means extra work for himself. He understands that getting it done right is more important that just getting it done.
Steven C. Davidson, PMP, ITIL
Frank worked for me for over two years. Together we have been told we did the impossible by getting a service desk installed, configured and populated with data our company can use in a real short time. I merely pointed the way, Frank did all the work. It is a real pleasure to work with someone where you can bounce ideas off of and come up with a plan that Frank can develop. He did this so many times with me and something good always came out of it. Frank not only has the technical skills of an application developer and a DBA, but also the business and ITIL knowledge to do it right. Frank is already missed in our IT department.
Louis Oliver
Frank is a meticulous worker with an eye for detail and making sure he takes into consideration the long term ramification's of a solution without sacrificing short term goals. He does an excellent job of making short term accomplishments play into an orchestrated long-term solution that benefits the company as a whole, and always works to do what is in the best interest of the company, even when it means extra work for himself. He understands that getting it done right is more important that just getting it done.
Steven C. Davidson, PMP, ITIL
Frank worked for me for over two years. Together we have been told we did the impossible by getting a service desk installed, configured and populated with data our company can use in a real short time. I merely pointed the way, Frank did all the work. It is a real pleasure to work with someone where you can bounce ideas off of and come up with a plan that Frank can develop. He did this so many times with me and something good always came out of it. Frank not only has the technical skills of an application developer and a DBA, but also the business and ITIL knowledge to do it right. Frank is already missed in our IT department.
Louis Oliver
Frank is a meticulous worker with an eye for detail and making sure he takes into consideration the long term ramification's of a solution without sacrificing short term goals. He does an excellent job of making short term accomplishments play into an orchestrated long-term solution that benefits the company as a whole, and always works to do what is in the best interest of the company, even when it means extra work for himself. He understands that getting it done right is more important that just getting it done.
Steven C. Davidson, PMP, ITIL
Frank worked for me for over two years. Together we have been told we did the impossible by getting a service desk installed, configured and populated with data our company can use in a real short time. I merely pointed the way, Frank did all the work. It is a real pleasure to work with someone where you can bounce ideas off of and come up with a plan that Frank can develop. He did this so many times with me and something good always came out of it. Frank not only has the technical skills of an application developer and a DBA, but also the business and ITIL knowledge to do it right. Frank is already missed in our IT department.
Louis Oliver
Frank is a meticulous worker with an eye for detail and making sure he takes into consideration the long term ramification's of a solution without sacrificing short term goals. He does an excellent job of making short term accomplishments play into an orchestrated long-term solution that benefits the company as a whole, and always works to do what is in the best interest of the company, even when it means extra work for himself. He understands that getting it done right is more important that just getting it done.
Credentials
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ServiceNow - ITOM Service Mapping Implementor
ServiceNowMay, 2018- Nov, 2024 -
ITIL v2 Foundation
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Experience
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Windward Consulting
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Consultant
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Aug 2016 - Present
Design and develop solutions using the Service Management and Tool best practices for my clients. Using the follow solutions. CA SM (Ca Service Desk Manager, CA Service Catalog, Unified Self Service Portal, CA Process Automation and Others BMC ITSM and BMC SRM Design and develop automation solutions for service request fulfillment to help my clients be more efficient and able to standardize fulfillment of services. Service Fulfillment through Automation using orchestration tools and vendor supplied APIs. Listed below you will examples of these solution offerings. Server Provisioning Physical (HP BLADE and Cisco UCS) – Created an automation to provision hardware of HP and UCS Blades using a Command Line. Virtual (vSphere and ESXi) – Created an automation to provision VM Guest using a PowerCLI. Storage Provisioning (EMC CX4, VNX, Cisco MDS and Brocade Switch) – Created an automation to provision storage groups, LUNS and network configuration using a Command Line and SSH interfaces. IP Management (InfoBlox) – Created an automation to provision IP and DNS reservation in InfoBlox using a REST interface. Virtual Desktop Provisioning (VMWare, SCCM and Citrix XenDesktop) – Created an automation to provision a virtual desktops in VMWare and assigning them to users in Citrix XenDesktop the using a PowerCLI and Command line interface. Cloud (VMWare vCloud) – Created an automation to provision needed functionality in vCloud using a REST interface. Show less
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Independent Consultant
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Ausin, Texas
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Senior Consultant
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Nov 2015 - Aug 2016
Design and develop solutions using the Service Management and Tool best practices for my clients. Using the follow solutions. CA SM (Ca Service Desk Manager, CA Service Catalog, Unified Self Service Portal, CA Process Automation and Others BMC ITSM and BMC SRM Design and develop automation solutions for service request fulfillment to help my clients be more efficient and able to standardize fulfillment of services. Service Fulfillment through Automation using orchestration tools and vendor supplied APIs. Listed below you will examples of these solution offerings. Server Provisioning Physical (HP BLADE and Cisco UCS) – Created an automation to provision hardware of HP and UCS Blades using a Command Line. Virtual (vSphere and ESXi) – Created an automation to provision VM Guest using a PowerCLI. Storage Provisioning (EMC CX4, VNX, Cisco MDS and Brocade Switch) – Created an automation to provision storage groups, LUNS and network configuration using a Command Line and SSH interfaces. IP Management (InfoBlox) – Created an automation to provision IP and DNS reservation in InfoBlox using a REST interface. Virtual Desktop Provisioning (VMWare, SCCM and Citrix XenDesktop) – Created an automation to provision a virtual desktops in VMWare and assigning them to users in Citrix XenDesktop the using a PowerCLI and Command line interface. Cloud (VMWare vCloud) – Created an automation to provision needed functionality in vCloud using a REST interface. Show less
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Independent Consultant
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2015 - 2016
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Windward Consulting
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Consultant
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Sep 2011 - Nov 2015
Design a custom BMC Remedy ARS/SRM service offerings using Advanced Interface Forms in junction with out of the box BMC Remedy SRM functionality. Design and develop solutions using the IT Service Management and Tool best practices for Windward IT Solutions customers. Design and develop automation solutions for service request fulfillment to help our customers be more efficient and able to standardize fulfillment of services. Service Fulfillment through Automations using orchestration tools and vendor supplied APIs. Listed below you will examples of these solution offerings. Server Provisioning Physical (HP BLADE and Cisco UCS) – Created an automation to provision hardware of HP and UCS Blades using a Command Line. Virtual (vSphere and ESXi) – Created an automation to provision VM Guest using a PowerCLI. Storage Provisioning (EMC CX4, VNX, Cisco MDS and Brocade Switch) – Created an automation to provision storage groups, LUNS and network configuration using a Command Line and SSH interfaces. IP Management (InfoBlox) – Created an automation to provision IP and DNS reservation in InfoBlox using a REST interface. Virtual Desktop Provisioning (VMWare, SCCM and Citrix XenDesktop) – Created an automation to provision a virtual desktops in VMWare and assigning them to users in Citrix XenDesktop the using a PowerCLI and Command line interface. Cloud (VMWare vCloud) – Created an automation to provision needed functionality in vCloud using a REST interface. Show less
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DallasNews Corporation
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United States
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Newspaper Publishing
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1 - 100 Employee
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Situation/Tools Administrator
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Jul 2009 - Sep 2011
Perform Support of the CA Service Desk/CMDB System Implimeted the CA Service Desk/CMDB System Perform Support of the CA Spectrum Implimeted the CA Spectrum Troubleshoot system and work with vendor to find and implement long-term solutions Implementation of Business Service Management and ITIL methodology best practices. Perform Support of the CA Service Desk/CMDB System Implimeted the CA Service Desk/CMDB System Perform Support of the CA Spectrum Implimeted the CA Spectrum Troubleshoot system and work with vendor to find and implement long-term solutions Implementation of Business Service Management and ITIL methodology best practices.
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Mary Kay Global
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United States
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Personal Care Product Manufacturing
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700 & Above Employee
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Administrator
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Sep 2000 - Jul 2008
Architect and Implement Remedy/ITSM 6.0 which includes ARS 7.0.1, MidTier 7.0.1, Asset, Change, and Incident Management Implementation of Business Service Management and ITIL methodology best practices. Work with the different IT groups to define the processes designed to manage concepts using Remedy ITSM 6.0 system Administration of the Remedy ARS 7.0.1, Remedy ITSM 6.0, Remedy Midtier 7.0.1, Custom Applications and Crystal Report Server Troubleshoot system and work with vendor to find and implement long-term solutions Developed C#.NET web interface into Change Management and Helpdesk Management Perform system upgrades to the Remedy and ITSM applications. Perform support of monitoring system and there link to the ITSM system via MicroMuse NetCool system and gateway. Includes support Operating System and IIS on the related Remedy Servers Show less
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Senior Support Technician
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Jan 1998 - Sep 2000
Help Desk Support for CompUSA employees in Store and Corporate in reference to: Windows NT workstations utilization and set-up UNIX and Network Printer Support Lotus Note Set-up and Support Point of Sale Support Help Desk Support for CompUSA employees in Store and Corporate in reference to: Windows NT workstations utilization and set-up UNIX and Network Printer Support Lotus Note Set-up and Support Point of Sale Support
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Education
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1990 - 1991
Texas State Technical College
Associate, Computer Maintenance
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