Senior Animation Technical Support Rep

• Apr 2022 - Present

Technical Specialist

• Jul 2021 - Mar 2022

VIP IT

• May 2021 - Jun 2021

Personal IT assistant to Shelli Azoff and family. Personal IT assistant to Shelli Azoff and family.

IT Specialist - Full Time

• Apr 2019 - Jan 2020

Desktop/Executive Support Desktop/Executive Support

System Analyst

• May 2017 - Mar 2018

Provide help desk support for Disney Cast Members and Employees through the Bunsen & Beaker's Lab service at Walt Disney Studios, Grand Central Campus, and Disneyland Resort. Oversee the daily performance of computer systems. Answer user inquiries regarding computer software or hardware operation to resolve problems. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Genius

• Jun 2011 - May 2017

Genius | Mar 2014 - May 2017 Provide insightful advice and friendly, hands-on technical support to Apple customers in need. Quickly diagnose product issues on the spot, explaining situations with patience and empathy. Stay conscious of time demands and fulfill Apple's service commitment with style, speed, and skill. Earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training. Technical Expert | Jun 2011 - Mar 2014 Provides hands-on fielding of customer inquiries, providing solutions in a timely manner, translating technological vernacular into common language, providing customer training, performing software and hardware troubleshooting, completing comprehensive repairs to products, and serving as a resident technical resource for sales team colleagues.Leveraged to deescalate and resolve sensitive customer situations and aid in coaching new team membersEstablished a sense of urgency for store needs and organizational changeAssessed the needs of team members to improve team moraleExceeded store goals in customer satisfaction reviews throughout tenure.

Apple Expert

• Oct 2010 - Jun 2011

Provide the best sales experience in store for all Apple products sold in a Best Buy store. Also dealt with sales of all PC, printer and computer accessory sales. Provide the best sales experience in store for all Apple products sold in a Best Buy store. Also dealt with sales of all PC, printer and computer accessory sales.

Merchandising

• May 2010 - Oct 2010