Experience

Engineered Representation Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Lighting Application | Controls Specialist | Project Management

  • Jun 2021 - Present



Cree Lighting

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 200 - 300 Employee

• Application Engineering Team Manager

  • 2014 - Jun 2021

  • Successfully manage and mentor a team of 12 application engineers responsible for designing and recommending lighting equipment and controls. • Created materials and presented training to ensure compliance with most resent industry standards, recommendations, and products. • Responsible for interviewing, hiring, and training employees; planned, assigned, and directed work; appraised performance, and rewarded and disciplined employees. • Handled escalated customer calls, researching the issue to develop a resolution. • Key contributor to both product development and new product development process. • Created and maintained a strong culture of developing creative and effective solutions through all stages of design and sales. Show less



e-conolight

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• E-Commerce Customer Service Team Leader

  • 2012 - 2014

  • Managed a customer service group of 10 representatives. Hired talent collected quality performance metrics and conducted one-on-one coaching. • Completed analytic reports and daily metrics reports. • Created training and material to ensure product and installation knowledge. • Ensured satisfactory resolution of customer complaints, shipping problems, and warranty issues. • Key participant in process development for future marketing campaigns. • Took a significant role in training and coaching, resulting in the promotion of 33% of direct reports in first year of role. Show less



RUUD LIGHTING / BETA LIGHTING

• Racine, Wisconsin, United States

• Sales Application Engineer

  • 2000 - 2012

  • Provided both pre-sale and post-sale application and phone support for internal and external customers. • Responsible for complex special projects requiring a high level of creativity, judgment and knowledge. • Considered part of the front-line sales team, designed lighting plans and modeled the results to meet local building, energy, and IESNA requirements. • Responsible for a complete understanding of industry recommended practices and specific municipal lighting ordinances. • Prepared and led training sessions for internal and external customers, workshops, and conferences. Show less