Experience

Engineered Representation Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Lighting Application | Controls Specialist | Project Management

  • Jun 2021 - Present



Cree Lighting

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 200 - 300 Employee

• Application Engineering Team Manager

  • 2014 - Jun 2021

  • Successfully manage and mentor a team of 12 application engineers responsible for designing and recommending lighting equipment and controls.• Created materials and presented training to ensure compliance with most resent industry standards, recommendations, and products.• Responsible for interviewing, hiring, and training employees; planned, assigned, and directed work; appraised performance, and rewarded and disciplined employees.• Handled escalated customer calls, researching the issue to develop a resolution.• Key contributor to both product development and new product development process. • Created and maintained a strong culture of developing creative and effective solutions through all stages of design and sales.



e-conolight

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• E-Commerce Customer Service Team Leader

  • 2012 - 2014

  • Managed a customer service group of 10 representatives. Hired talent collected quality performance metrics and conducted one-on-one coaching. • Completed analytic reports and daily metrics reports.• Created training and material to ensure product and installation knowledge.• Ensured satisfactory resolution of customer complaints, shipping problems, and warranty issues. • Key participant in process development for future marketing campaigns.• Took a significant role in training and coaching, resulting in the promotion of 33% of direct reports in first year of role.



RUUD LIGHTING / BETA LIGHTING

• Sales Application Engineer

  • 2000 - 2012

  • Provided both pre-sale and post-sale application and phone support for internal and external customers. • Responsible for complex special projects requiring a high level of creativity, judgment and knowledge.• Considered part of the front-line sales team, designed lighting plans and modeled the results to meet local building, energy, and IESNA requirements. • Responsible for a complete understanding of industry recommended practices and specific municipal lighting ordinances.• Prepared and led training sessions for internal and external customers, workshops, and conferences.