Frank Smith
Technical Support Manager at Fleet Management Solutions- Claim this Profile
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Bio
Experience
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Fleet Management Solutions
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United Kingdom
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IT Services and IT Consulting
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Technical Support Manager
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Sep 2008 - Present
Phone, email and web based customer support for GPS tracking systems.Knowledge base content management. Phone, email and web based customer support for GPS tracking systems.Knowledge base content management.
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Sonic Solutions
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United Kingdom
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Appliances, Electrical, and Electronics Manufacturing
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Quality Assurance Manager
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Jul 2007 - Aug 2008
1 year as a test manager with teams in USA and China. Data protection software. 2 years as a test engineer. (May '05-Jun '07) 1 year as a test manager with teams in USA and China. Data protection software. 2 years as a test engineer. (May '05-Jun '07)
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Call Center Manager
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2002 - 2005
Phone, email and web based customer support for digital entertainment software. Phone, email and web based customer support for digital entertainment software.
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VERITAS Software
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United Kingdom
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IT Services and IT Consulting
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Product Support Trainer
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Feb 1995 - Dec 2002
Created and executed technical support product training sessions for data backup and audio applications. OEM technical support engineer, escalation liasion to the development teams. Created and executed technical support product training sessions for data backup and audio applications. OEM technical support engineer, escalation liasion to the development teams.
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Education
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1979 - 1980
North American College of Data Processing
Certificate, Computer Programming -
1977 - 1979
The University of Memphis
Business Administration
Community
