Frank Schultz
Site Manager- NMCI\SMIT at Leidos at Leidos- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA Network+ce
CompTIADec, 2005- Oct, 2024 -
CompTIA Security+ce
CompTIADec, 2008- Oct, 2024 -
CompTIA Network+
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CompTIA Security+
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ITIL v3 Foundations Certified
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Experience
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Leidos
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Software Development
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400 - 500 Employee
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Site Manager- NMCI\SMIT at Leidos
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Jun 2021 - Present
Focal point of contact for USINDOPACOM\COMPACFLT U.S. Navy claimant issues for NMCI\SMIT customers located at the Camp Smith and MCBH Kaneohe Bay Hawaii sites. Manages team responsible for providing desktop support at assigned site location of Camp Smith \ MCBH Kaneohe Bay Hawaii supporting USINDOPACOM\COMPACFLT customers and tenant commands.Plans, directs, and monitors operational/tactical activities of the team.Acts as chief point of contact for team members as frontline escalation point regarding on-site issues. Establishes relationship with internal customers and other functional managers.
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Peraton
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Field Services Leader (FSL) - NMCI\NGEN
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May 2021 - Jun 2021
Responsible for all service delivery for Camp H.M. Smith and MCBH Kaneohe Bay site groups, to include managing performance against Service Level Requirements and targeted metrics for USN customers on the NMCI\NGEN contract. Accountable to the Regional Field Leader for all service group activities. Serves as liaison between NMCI and Government. Responsible for all service delivery for Camp H.M. Smith and MCBH Kaneohe Bay site groups, to include managing performance against Service Level Requirements and targeted metrics for USN customers on the NMCI\NGEN contract. Accountable to the Regional Field Leader for all service group activities. Serves as liaison between NMCI and Government.
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Perspecta
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Field Services Leader (FSL) - NMCI\NGEN
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Apr 2018 - May 2021
Responsible for all service delivery for Camp H.M. Smith and MCBH Kaneohe Bay site groups, to include managing performance against Service Level Requirements and targeted metrics for USN customers on the NMCI\NGEN contract. Accountable to the Regional Field Leader for all service group activities. Serves as liaison between NMCI and Government. Responsible for all service delivery for Camp H.M. Smith and MCBH Kaneohe Bay site groups, to include managing performance against Service Level Requirements and targeted metrics for USN customers on the NMCI\NGEN contract. Accountable to the Regional Field Leader for all service group activities. Serves as liaison between NMCI and Government.
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DXC Technology
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Field Services Leader (FSL) - NMCI\NGEN
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Mar 2016 - Apr 2018
Responsible for all service delivery for Camp H.M. Smith and MCBH Kaneohe Bay site groups, to include managing performance against Service Level Requirements and targeted metrics for USN customers on the NMCI\NGEN contract. Accountable to the Regional Field Leader for all service group activities. Serves as liaison between NMCI and Government. Responsible for all service delivery for Camp H.M. Smith and MCBH Kaneohe Bay site groups, to include managing performance against Service Level Requirements and targeted metrics for USN customers on the NMCI\NGEN contract. Accountable to the Regional Field Leader for all service group activities. Serves as liaison between NMCI and Government.
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Hawaii Regional Operations Manager\Acting USMC Field Service Supervisor (ROM\FSS) - NMCI\NGEN
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Jan 2012 - Feb 2016
Responsible for assisting in the support of the day-to-day operations of the Hawaii Local Field Services teams for USN\USMC customers on the NMCI\NGEN contract. Responsible for assisting in the support of the day-to-day operations of the Hawaii Local Field Services teams for USN\USMC customers on the NMCI\NGEN contract.
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HP
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Site Operations Manager (SOM) - NMCI
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Apr 2010 - Jan 2012
Responsible for the day-to-day operations of the Local Field Services team for USN\USMC customers on the NMCI\CoSC contract at MCBH Kaneohe Bay, HI. Plans, directs and coordinates the team’s activities to manage and implement projects and/or interrelated projects from contract/proposal initiation to final operational stage for approximately 5,000 USMC\Navy seats at Kaneohe Bay. Serves as liaison between NMCI and Government
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Site Queue Manager (QM) - NMCI
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Oct 2006 - Apr 2010
Responsible for the day-to-day ticket handling\assignment of the Local Field Services team for USN customers at Pearl Harbor and remote locations on the islands of Oahu\Kauai on the NMCI\CoSC contract. Supervises the Executive VIP Support Customer Service Representatives, supporting Admirals, Senior Executive Service members and their staff located at Commander Pacific Fleet, Navy Region Hawaii and tenant commands assigned to Naval Station Pearl Harbor, Hawaii. Plans, directs and coordinates the team’s activities to manage and implement projects and/or interrelated projects from contract/proposal initiation to final operational stage for approximately 13,000 USMC\Navy seats at Kaneohe Bay, Makalapa and remotes sites, including Kaua’i. Serves as liaison between NMCI and Government customers to ensure all deliverables and targets are met.
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Electronic Data Systems
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Service Representative (CSR) - NMCI
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Apr 2006 - Oct 2006
Responsible for the day-to-day repairs as a member of the Local Field Services team for USN customers at Pearl Harbor and remote locations on the islands of Oahu\Kauai on the NMCI\CoSC contract. Responsible for the day-to-day repairs as a member of the Local Field Services team for USN customers at Pearl Harbor and remote locations on the islands of Oahu\Kauai on the NMCI\CoSC contract.
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BAE Systems, Inc.
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Assoc Systems Admin/Network Eng/Analyst Assoc - PHNSY Code 1230
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Feb 2005 - Apr 2006
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Identifies, researches, and resolves complex technical problems. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Provides support to end users on a variety of issues. Responds to telephone calls, email and personnel requests for technical support. Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Provides end users support for all LAN- based applications. Installs and configures workstations.
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Systems Engineering Technical Associate (SETA) - NMCI
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Jan 2002 - Dec 2004
Navy and Marine Corps Intranet (NMCI) – Pearl Harbor, HI Assisted in development cycle for transition and logistics planning support of multifaceted projects for conversion to NMCI of the U.S. Pacific Fleet and tenant commands located on the islands of Oahu and Kauai Combined PSQ datasheets, AOR Cutover checklists, deployment schedules; utilized custom reports and databases on-site during actual deployment of seats Spearheaded use of highly effective strategies that incorporated logistical contingencies and government policies for numerous claimants transitioning over to NMCI
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US Navy
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United States
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Armed Forces
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700 & Above Employee
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Data Systems First Class\Electronics Technician First Class - United States Navy
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Oct 1981 - Oct 2001
Lead Data Systems Technician on DD-963 Spruance Class Destroyers, USS Comte De Grasse (DD-974) and USS Thorn (DD-988). Leading Petty Officer at FACSFAC VACAPES and FACSFAC Pearl Harbor, Acting METOC Maintenance Officer at NAVPACMETOCFAC Yokosuka Japan and Acting GEMO at FACSFAC Pearl Harbor. Converted to Electronics Technician in 1998 upon disestablishment of Data Systems Technician rating. Honorable Discharge upon retirement. Lead Data Systems Technician on DD-963 Spruance Class Destroyers, USS Comte De Grasse (DD-974) and USS Thorn (DD-988). Leading Petty Officer at FACSFAC VACAPES and FACSFAC Pearl Harbor, Acting METOC Maintenance Officer at NAVPACMETOCFAC Yokosuka Japan and Acting GEMO at FACSFAC Pearl Harbor. Converted to Electronics Technician in 1998 upon disestablishment of Data Systems Technician rating. Honorable Discharge upon retirement.
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