Experience

Hubtek

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Sales Account Executive

  • Jan 2023 - Present

  As an Account Executive, I work with Sales Manager and Sales team to develop strategies to reach the quota.Some of the responsibilities are but are not limited to:Outbound phone calls to new potential customers in order to achieve the objectives of the sales plan.Searches customer records using company CRM system and provides necessary information and or reports to sales manager and team members.Generates leads and develops the interest for a Discovery Call.Leads the Discovery Call and negotiation Process until closing new customers.Works with Sales Manager and Sales team to develop strategies to reach the quota.Sets daily, weekly and monthly sales goals and achieves goals. Show less

• Business Development Executive

  • Feb 2022 - Jan 2023

  As a Business Development Representative I cultivate relationships with prospective clients in order to catalyze business development success. I schedule meetings with clients in order to understand their needs, and also work closely with sales and marketing teams to uncover new leads.ResponsibilitiesUse prospecting strategies to lead initial outreach to prospects.Identify the needs and challenges of the prospective customer.Determine the prospect's interest and Schedule discovery meetings for Account Executives with the prospects.Perform cold calling, cold e-mail, and networking to prospect new customers.Give reports about customer needs, problems and interests in our products and services. Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Executive

  • May 2020 - Feb 2022

  • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Answered customer telephone calls promptly to avoid on-hold wait times. • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls. • Recommended products and services to customers, thoroughly explaining details. • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Show less



MAPFRE

• Spain
• Insurance
• 700 & Above Employee

• Insurance Broker

  • Mar 2015 - Feb 2022

  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process. • Analyzed retention, loss ratio trends and sales volume to identify areas for improvement. • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques. • Customized existing insurance programs to suit individual client needs by analyzing specific requirements. • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling. • Conducted research on insurance packages and investment options to generate client recommendations. • Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales. Show less



Chemical Transportes S.A. & CHEX Logistics S.A.S.

• Colombia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• National Project Coordinator

  • Sep 2012 - Aug 2013

  • Kept projects on schedule by managing deadlines and adjusting workflows as needed. • Formulated complete project plans and coordinated engineering, design and shop drawing efforts. • Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation. • Tracked all hours and expenses to keep project on task and within budgetary parameters. • Coordinated presentations for customers and project members detailing project scope, progress and results, keeping all entities well-informed of milestones and goals. • Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress. • Developed executive presentations and reports to facilitate project evaluation and process improvement. • Communicated with team members to keep project on schedule. Show less



Bancolombia

• Banking
• 700 & Above Employee

• Assistant Manager

  • Jan 2012 - Jul 2012

  • Supported staff development and goal attainment by focusing on skill development and job satisfaction. • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. • Submitted reports to senior management to aid in business decision-making and planning. • Monitored employee performance and developed improvement plans. • Attended monthly sales meetings and reported pertinent information to employees. • Communicated with managers of other departments to maintain transparency. • Handled customer service by dealing with complaints, organizing stock and answering customer questions. Show less



BILATERAL

• Colombia
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2009 - Dec 2011

  • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Answered customer telephone calls promptly to avoid on-hold wait times. • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls. • Recommended products and services to customers, thoroughly explaining details. • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Show less