Experience

Data Discovery Lab
• Denmark
• Security and Investigations
• 1 - 100 Employee
• Partner

  • Nov 2020 - Present

Spangenberg & Madsen A/S
• Denmark
• Civil Engineering
• 1 - 100 Employee
• Member of the Board

  • Jan 2013 - Present


Danske Bank

• Denmark
• Financial Services
• 700 & Above Employee

• Vice president & Global Head of Customer Management & Recoveries

  • Mar 2018 - Oct 2020

  I lead operational activities of Nordics and UK/I, including strategic initiatives to enhance customer experience/quality and reduce cost of service in close collaboration with IT, Group Development, Banking DK, and Banking Nordic. I direct high performing team of 202 employees with three department managers to manage entire E2E operations across Denmark, Norway, Finland, Sweden, UK/I, and Lithuania. I provide strategic direction and identify key areas of improvement, while developing digitalization and consolidation across the entire value chain in the bank. I ensure the delivery of quality services to Danske Bank’s customers. Following is my key achievements that I attained: • Tactfully negotiated, secured, and closed all terms and conditions of 4 big contracts regarding selling and outsourcing of portfolios. • Credited with driving complex, strategic, tactical, and operational agenda that transformed banking operations towards more customer centric, simple and efficient bank, achieving customer satisfaction. • Reduced impairments with using advanced analytics and machine learning in the pre-delinquent face. • Devised and executed three-year strategy for group recovery and debt management. • Delivered data quality remediation program in the bank that involved stakeholder on C-level, externally authorities, including board. • Turned around business unit from operations driven to a full digital driven unit, achieving a profit. Show less



Experian

• Information Services
• 700 & Above Employee

• Senior Director & Global Business Engineer in the end to end digital customer experience

  • May 2010 - Feb 2018

  I assumed key accountability for leading overall activities and operations related to software, sales, marketing, communication, and consulting with 150 employees. I ensured end-to-end customer journey by delivering value-added services in the banking and consumer sector. I assisted in the development of AI strategy for software, analytics, credit risk, scoring, and consulting practices. I engaged with Board of Directors to identify key challenges, risks, and new business opportunities. I developed and strengthened strong working relationships with industry influencers/strategic partners and provided strategic guidance on key industry trends and opportunities across the market. Following is my key achievements that I attained: • Successfully transformed the business from a negative margin to profitable by restructuring sales strategy. • Implemented programs in compliance with local, state and federal laws, quality standards and policies and the Code of Conduct. • Designed, implemented, and managed sales forecasting, planning, and budgeting processes, while maintaining high levels of quality, accuracy, and process consistency and integration with other planning processes in EMEA. • Recognized as trusted consultant for senior executive in banks and telecom across the world. • Established profitable business units in the Middle East, China, Italy, Russia, and Turkey. Show less



Rambøll Informatik

• Director for Global Strategy and Business development

  • Apr 2007 - May 2010

  Supported Group Board of Directors in establishing the processes and tools needed for effective strategy execution and business development. Chairman for Rambøll Strategy network, Rambøll global. Developing strategic plans for Rambøll globally. Continuous strategy implementation. Leader of Group Strategy & Business Development with the following actions each year: - Strategy formulation - Strategy execution - Group development activities including Group mergers & acquisitions. Contributed to business growth by identifying and prioritizing potential business opportunities and evaluated potential investments and strategic partnerships; organizing business development meetings with potential partners and acquisition candidates; and leading efforts to implement these opportunities. Operational responsibility for Rambøll in the Middle East and India. Show less



Capgemini Consulting Telecom

• Head of Centre of Excellences in Telecom Media and Entertainment global sector Capgemini

  • Sep 2005 - Apr 2007

  Communicating our view points to the media and develop whitepapers on future client challenges. Working directly with global clients to achieve their strategic goals using technology and knowledge from e.g. Nokia Siemens, Cisco or Alcatel-Lucent, Google and the Global IT companies. Managing global accounts e.g. Vodafone, BT, Francetelecom , Telia, Telenor and Polkomtel, TDC opportunities by organizing and coordinating sales efforts in non-headquarters remote regions to ensure a single team approach to the customer. Ensuring solutions and offerings were market leading and well understood both by clients and analysts like Gartner Group, Forrester, Telcom week, IDC, Jupiter. Built and managed a strong portfolio of clients and ensured that Capgemini was the service partner of preference for the most demanding clients. Built a team of senior partners across the world in Capgemini TME to drive and manage the global sales pipeline. Engaged with local Capgemini teams in big deals to coach in the selling phase and delivered points of view on specific issues. Defined the strategy for Capgemini globally in two main areas: Innovation and Industrialization. Developed re-sellable solutions and expanded portfolio with new offerings in the telecom sector. Opened doors for and accelerated new business and increased market share through innovation of best of breed services while identifying providers with real domain expertise. Engaged and developed partnerships with global technology partners. Together with the industrialization challenge, I helped ensure full capability to sell and deliver across-business units, revive the account model and build resilient client portfolios. Show less



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Director of Core Service Line Consultants, Nokia Siemens EMEA

  • Feb 2003 - Sep 2005

  Was a part of global management of Consulting and adviser on setting up the Chinese consulting unit. Chairman for the Chinese consulting practice and part of management. Responsible for sales reporting in Nokia Siemens core consulting business unit. Leading a team lead in crafting offerings and organizing the bid in the service space and to set up “Nokia Siemens delivery centers”, ensuring and specifying the capability and skills for these centers. Managing a team of senior consultants, architects and sales persons in EMEA helping our clients develop mobile solutions. Building one service organization in Nokia Siemens EMEA, organized to share knowledge fast and efficiently and share resources between the countries. Handling larger deals and key accounts. Built a standard setup for opening new offices for Nokia Siemens Networks and created the organization structure for handling all business reporting and a common service portfolio. Built and implemented the incentive structure across EMEA. Worked out the System Integration marketing material for System Integration in EMEA in co-operation with Nokia Mobile Phone. Delivered 3-G end-to-end, service delivery, billing, payment and charging solutions. Headed the development of mobile payment, wallet enabled devices and TV programs from business case to sale and delivery. Built the service line Service delivery platform (SDP) including mobile and wallet enabled payment in Nokia mobile phones and Nokia networks. Show less



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Principal consultant Nordic

  • Jan 2000 - Feb 2003

  Increasingly interact with and develop clients' understanding of using pervasive computing with active research programs in hardware and software technologies and applications to allow mobile devices, portable devices and fixed devices to collaborate with their business.Leading a small team of business consultants, architects and engineers. To bring to the table expertise, special proficiency and knowledge from the IBM labs and growing client's business on top of IBM technologies.Delivering IBM services primarily to business owners and CEO’s.Act as a front figure for IBM researchers in the Nordic market. Ensuring full capability to sell and deliver cross-business unit. Show less

• Business Development Executive, Nordic

  • Feb 1996 - Jan 2000

  Change IBMs focus and primary client contacts from CIO to CEO level. The role of my team was to understand clients' business processes and match these with technology to form strategic plans for some of IBM's biggest clients.Leverage IBM's track record for carrying out high-class research from IBM labs to enable the work and network with all of IBM’s technologies across industry, government, and with universities and research centres e.g. CBS, Xerox, HP and Lotus within the Nordic and beyond. The primary aim was to manage and develop high-class IBM solutions including software and services that enabled clients to achieve their business objectives. Particular emphasis was given to developing good quality practical guidance, customised for various stakeholder groups. Show less