Frank O'Brien

Claims Leader at Millennial Specialty Insurance
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Contact Information
us****@****om
(386) 825-5501

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5.0

/5.0
/ Based on 2 ratings
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Paul Cahill

I have worked with Frank at Liberty Mutual, Jefferson Insurance, and AIG. Frank is an expert in personal lines claims handling and insurance coverage. When we most recently worked together at AIG, Frank was the main personal lines claims contact for the Private Client Group business area (U.S. and Canada) for the AIG Catastrophe (CAT) Loss Estimate process. He was asked by my team to provide summary information regarding natural catastrophe (CAT) losses for senior claims and AIG management shortly after a CAT event occurred. Frank gathered claim system information, made personal contacts as needed, and promptly provided information in a very organized format. Frank also participated in conference calls with senior AIG Claims management to discuss quarterly CAT loss estimates. The estimates that Frank provided for his area were incorporated into detailed reports that AIG Claims sent to the AIG Finance Group as part of the quarter-close process. He consistently provided clear summaries of the relevant information regarding reported and expected claims as well as initial estimates of gross and net losses including IBNR and IBNeR (incurred losses where there is not enough information to establish a reserve at the time of the reporting). Frank was an important resource we used for ad hoc requests. He participated in the oversight and direction of the AIG CAT response protocols that would assist customers minimize loss exposures before CAT events (e.g. wildfire protection spraying) and report losses after CAT events. He is well respected by his peers and managers and can either lead a team or work within a team. Frank has provided a significant contribution to the success of the Claims Departments of Liberty Mutual, Jefferson Insurance, and AIG.

Sam Holdridge

Both Frank's professionalism and deliverables are best in class. He and his team set the standard for all to measure against.

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Experience

    • United States
    • Insurance
    • 100 - 200 Employee
    • Claims Leader
      • Aug 2021 - Present

    • United States
    • Insurance
    • 700 & Above Employee
    • Vice President, Regional Head of Personal Lines Property Claims
      • Jul 2017 - Aug 2021

    • AVP, Property Claims
      • Aug 2003 - Jun 2017

      AVP, Director of Property Claims - Home Office, May 2007 – June 2017 Property Claims Unit Manager - Eastern Zone, September 2006 - May 2007 General Adjuster, August 2003 - September 2006 AVP, Director of Property Claims - Home Office, May 2007 – June 2017 Property Claims Unit Manager - Eastern Zone, September 2006 - May 2007 General Adjuster, August 2003 - September 2006

    • United States
    • Insurance
    • 700 & Above Employee
    • Technical Specialist
      • Sep 2002 - Aug 2003

  • Jefferson Insurance
    • Jersey City, NJ
    • Adjuster/Property Claims Supervisor
      • Jun 2000 - Sep 2002

    • United States
    • Insurance
    • 700 & Above Employee
    • Adjuster/Technical Specialist
      • Oct 1989 - Jun 2000

Education

  • University of Delaware
    BA, Political Science

Community

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