Frank Medina
Billing Coordinator at Relay Delivery- Claim this Profile
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Spanish Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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EF SET English Certificate 68/100 (C1 Advance)
EF Standard English Test (EF SET)Sep, 2022- Nov, 2024
Experience
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Relay Delivery
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United States
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Billing Coordinator
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Jul 2022 - Present
Responsible for ensuring timely and accurate billing to clients, managing customer invoices, and resolving billing-related issues. My key strengths in attention to detail, communication, and problem-solving allowed me to successfully perform this role and contribute to the success of the finance team. Responsible for ensuring timely and accurate billing to clients, managing customer invoices, and resolving billing-related issues. My key strengths in attention to detail, communication, and problem-solving allowed me to successfully perform this role and contribute to the success of the finance team.
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TELUS International Central America
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Canada
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Telecommunications
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700 & Above Employee
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Operations Team Lead
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Mar 2020 - Present
Supervisor, responsible for directing, monitoring, and developing the team of Operations CSRs under my charge, providing the necessary tools for the team to perform its tasks in order to ensure ongoing compliance with metrics assigned to the account.Monitoring and evaluation of calls and/or emails/chats, continuous monitoring, and evaluation of the performance of the assigned team driving performance, and providing strategic guidance to improve the quality of service by decreasing error rates. Constantly monitor the metrics assigned to the team, monitoring the quality standards required by the account using motivational techniques to stimulate the team, implementing of action plans, and attending to external clients’ needs and requests, among others. Show less
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Tech Support Level 3
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Jan 2019 - Dec 2020
In charge of handling incoming and escalated issues from POSs or POEs providing outstanding customer service, and thought knowledge of the supported POS. Ensuring that each and every caller is assisted promptly to avoid any downtime. This includes issues from MoneyGram or agent software/applications, connectivity, security, and equipment replacement to in-store interface issues. Managed solutions to standards SLAs, and partake in bridge calls that involved the CSR and other departments. Assist with various projects, training, and creating documentation.Due to the nature of this position and job responsibilities I developed even further time management techniques; at the same time, I was able to improve my communication skills, verbal and writing, during this time I continue growing my management skills by participating in several processes and taking care of several report deliveries and task assignments to other reps. Show less
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DataTrace
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Sales Account Management Specialist
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Jan 2017 - Mar 2020
Responsible for strategically identifying new business opportunities by leveraging B2B sales relationships and corporate marketing initiatives from Attorneys, Land Surveyors, and Engineers among other industries in the Property Services Market. Expand strong consultative selling experience combined with closing skills, presentations, and demonstration skills combined with a real-time understanding of the competitive landscape. Demonstrated ability to utilize technology, and analyze market data to craft a plan would enable the director to sell client value-added propositions to executives and end users. Show less
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The Office Gurus
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United States
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Outsourcing and Offshoring Consulting
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500 - 600 Employee
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Service Dispatcher
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Jan 2016 - Dec 2016
Responsible for providing assistance for new customers with policies and coverage of company policies, in charge of finding and recruiting new technicians to serve customers around the country (USA), this was done by looking at several databases of workforce personnel, letting them know payment options and assignments based on the customer needs and coverage of the policy purchased by the end user. Due to the nature of the job, I got the opportunity to develop high organizational skills Responsible for providing assistance for new customers with policies and coverage of company policies, in charge of finding and recruiting new technicians to serve customers around the country (USA), this was done by looking at several databases of workforce personnel, letting them know payment options and assignments based on the customer needs and coverage of the policy purchased by the end user. Due to the nature of the job, I got the opportunity to develop high organizational skills
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Stream Global Services
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United States
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Outsourcing/Offshoring
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700 & Above Employee
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Tech Support Agent
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Dec 2009 - Dec 2015
Diagnose hardware problems, send, select, and install spare parts, educate the customer, cross sale and up the sale, customer retention, and manage customer escalations, cancellations, modifications, and sales to mention a few of my obligations. Due to the nature of the position I had to assist with the release and training of every new product released by Dell Computers. At the same time, it was needed to identify if the problems were software or hardware by proving questions and analysis Diagnose hardware problems, send, select, and install spare parts, educate the customer, cross sale and up the sale, customer retention, and manage customer escalations, cancellations, modifications, and sales to mention a few of my obligations. Due to the nature of the position I had to assist with the release and training of every new product released by Dell Computers. At the same time, it was needed to identify if the problems were software or hardware by proving questions and analysis
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Education
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ESI School of Management
Bachelor of Business Administration - BBA
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