Automotive Parts Specialist

• Apr 2021 - Present

Assist with daily sales. Assist clients with locating automotive parts and supplies. Researching and locating specialty parts for all makes and models. Ordering from multiple warehouses and jobbers. Assist in picking and delivering parts when needed. Assist with daily sales. Assist clients with locating automotive parts and supplies. Researching and locating specialty parts for all makes and models. Ordering from multiple warehouses and jobbers. Assist in picking and delivering parts when needed.

Automotive Parts Specialist

• Apr 2021 - May 2023

Assist with daily sales. Assist clients with locating automotive parts and supplies. Researching and locating specialty parts for all makes and models. Ordering from multiple warehouses and jobbers. Assist in picking and delivering parts when needed. Striving everyday to for best in class service for all our clients and customer. Assist with daily sales. Assist clients with locating automotive parts and supplies. Researching and locating specialty parts for all makes and models. Ordering from multiple warehouses and jobbers. Assist in picking and delivering parts when needed. Striving everyday to for best in class service for all our clients and customer.

Team Manager

• Jun 2013 - Mar 2021

Lead and managed the implementation of new recording software across 8 departments within the organization. Managing and assigning operators for certain alarm priorities and tasks according to alarm flow into station using Mastermind and Avaya. •Coaching and developing shift leads and operators on new procedures• Investgating escalations from customersResponding to customers inquiries in a timely mannerRunning reports for customers Creating service tickets and dispatching Sercurity and Fire Technicians on emergency after hour calls.Monthly one on one with Team Members that consist of 20 operatorsRunning operator productivity reports.Workforce managing tasksCreating schedules,assigning shifts as per the CBA. - Yearly Vacation bidding and maintaining vacation policy through out the year. Maintaining the schedule daily.Overseeing the schedule is being updated correctly by all Team Members.Approval of Vacation changes and mutual agreementsReposting shifts as per CBA when new hires come on board.Timesheet approvals on a weekly basis and entry of payroll. Posting Overtime bi-weekly per operations needs.Assist in hiring process. Show less

Video Monitoring Specialist

• Jan 2010 - Jun 2013

Processing Alarms from Key accounts dispatch Fire,Police and Security to customer sites per instructions. Also back up shift lead.

CMS Operator

• Apr 2009 - Jan 2010

Parts Counter Sales Representative

• May 2002 - Apr 2009