Frank Keen
Director of Engineering at CTI Group- Claim this Profile
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Bio
Experience
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CTI Group (An Enghouse Networks Company)
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United States
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Software Development
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1 - 100 Employee
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Director of Engineering
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Feb 2014 - Present
Responsible for all engineering activities for SmartRecord, SmartBill, and internal IT.
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Engineering Manager
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Aug 2012 - Feb 2014
Managed Tier1\2\3 engineering teams that were responsible for the support, delivery, and resolution of all things product related. Provided guidance in solution design and sales engineering support for SE's and Sales representatives.
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Tier 1 Support Manager
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Jan 2010 - Jul 2012
Responsible for the delivery Tier1 engineering support to over 80 service providers. Lead efforts in rebuilding a support structure that was a true Tier1 support team into a Tier1\2 engineering support team.
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Software Test Engineer
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Mar 2007 - Jan 2010
Built, and executed test case suites for new version of VOIP call recording and ACD call analytics software.Lead testing efforts to standup and test VOIP products on multiple VOIP carrier switches.. Including but not limited to Cisco, Broadsoft, Avaya. Tasked with building custom SQL queries for call accounting software.
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Education
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1993 - 1996
University of Nebraska-Lincoln
Criminal Justice
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