Frank Hanssen
Customer Experience utvikler at Gjensidige- Claim this Profile
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Norsk Native or bilingual proficiency
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Engelsk Full professional proficiency
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Tysk Elementary proficiency
Topline Score
Bio
Experience
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Gjensidige
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Norway
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Insurance
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700 & Above Employee
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Customer Experience utvikler
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Jun 2021 - Present
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Master Thesis
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Aug 2020 - Jun 2021
Wrote my master thesis about digitalization, business model innovation (BMI), and inter organizational reationships (IOR) within the insurance industry. Mainly focusing on the shifting environment due to digitalization and new upcoming business models, and how one etablished actor are cooparating with different industries to meet some of these shifts.
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Claims Handler
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Apr 2019 - Jun 2021
My main task as a claims handler at Gjensidige was to handle incoming claims from the start to the end, ensuring customer satification along the whole process. My apartment deals with private property and privat pet damages.About the Company:Gjensidige is a Nordic general insurance group listed on Oslo Børs, with its head office in Oslo. We safeguard life, health and assets. The Group' s operating income was NOK 26 billion in 2019, while total assets were NOK 112 billion. Show less
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Smart Innovation Norway
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Norway
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Renewable Energy Semiconductor Manufacturing
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1 - 100 Employee
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Bachelor Thesis
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Jan 2019 - Jun 2019
Bachelor thesis project. The aim in the project was to create multiple reccomendations towards how the Incubator, Smart incubator, could reach a higher ranking on the annual SIVA ranking. After the end of the project, recommended measures were implemented by the leadership in the incubator. As a result, the incubator got ranked up two levels in the annual Siva ranking. This included 100% increased allocation from NOK 2 million to NOK 4 million. Read more about the results in the following link: https://www.smartinnovationnorway.com/nyheter/smart-innovation-norway-rykker-opp-to-nivaer-i-siva-pyramiden/?fbclid=IwAR3WS9dKUphN8NfQyrpNAhkCER6JYI73ghvzLxjn7xTV4nvb925f1oeeGRM Read about the project in the news paper: https://kandusi.no/norges-raeste-inkubator-haldens-skjulte-perle/ Show less
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Trancedo
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Norway
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Individual and Family Services
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Chief Marketing Officer
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Sep 2017 - Jun 2019
Founder and CMO at the car sharing startup, Trancedo. Trancedo revolutionizes the way we think about interconnection. Cheaper, faster and more accessible transportation. Trancedo creates an environmentally friendly, cohesive society. Learning outcomes: * Business * Economy * Management * Teambuilding * Entrepreneurship * Risk analysis * Networking Founder and CMO at the car sharing startup, Trancedo. Trancedo revolutionizes the way we think about interconnection. Cheaper, faster and more accessible transportation. Trancedo creates an environmentally friendly, cohesive society. Learning outcomes: * Business * Economy * Management * Teambuilding * Entrepreneurship * Risk analysis * Networking
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Gresvig AS
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Sporting Goods Manufacturing
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100 - 200 Employee
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Sales Consultant
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Dec 2016 - Jun 2019
Responsibilities: * Sales assistance * Customer satisfaction * Product filling * Opening/closing of shop Responsibilities: * Sales assistance * Customer satisfaction * Product filling * Opening/closing of shop
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Barco
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Belgium
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Project Participant
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Apr 2018 - May 2018
Under the auspieces of Østfold University College. My project group did at value Flow mapping at a particular production line at Barco, located in Fredrikstad. Under the auspieces of Østfold University College. My project group did at value Flow mapping at a particular production line at Barco, located in Fredrikstad.
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Værste AS
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Norway
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Real Estate
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1 - 100 Employee
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Project Manager
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Jan 2017 - Mar 2017
Project Manager responsible for a student project. This was a part of My bachelor Degree at Østfold University College. Responsible for management, planning, deadline and quality assursnce of work tasks i the student group. The real estate development Company, Værste AS, was our employer during this project. The mission during the project was to discover and analyse potential gaps between the management and employees. Project Manager responsible for a student project. This was a part of My bachelor Degree at Østfold University College. Responsible for management, planning, deadline and quality assursnce of work tasks i the student group. The real estate development Company, Værste AS, was our employer during this project. The mission during the project was to discover and analyse potential gaps between the management and employees.
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Pizzanini
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Lebanon
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Restaurants
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1 - 100 Employee
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Food Delivery Driver
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Apr 2015 - Mar 2016
Responsibilities: * Sales * Customer Communication * Transportation * Closure Responsibilities: * Sales * Customer Communication * Transportation * Closure
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Education
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Universitetet i Oslo (UiO)
Master of Science - MS, Technology, Innovation and Science -
California State University, Monterey Bay
Bachelor of Business Administration - BBA, Business -
Høgskolen i Østfold (HiØ)
Bachelor of Science - BS, Innovation and Project Management