Client Services Manager

• May 2021 - Present

Client Portfolio Manager's Assistant

• Apr 2015 - Apr 2021

Operations Specialist

• Aug 2014 - Jan 2015

Working within an Operations and Family Office team. This involves supporting the Private Banking business at the firm and clients, who are External Asset Managers (EAM), by on-boarding their clients onto the firm’s custodial platform. Being a point of contact for operational queries and interacting with other departments within the company for resolving and enhancing operational activities. - Responsible for on-boarding accounts while providing operational support for External Asset Managers. - Being a point of contact for the EAM concerning operational duties, custody of assets and seamlessly executing client demands. - Verify Know Your Client (KYC) documentation issues encountered in the course of the development of the Client Relationship. - Invoicing and transaction processing to Custody Accounts Show less

Client Services Executive

• Jul 2011 - Aug 2014

Supporting a large team of Fund Directors/Managers in the Front Office. Responsible for handling the operation of the team and being a point of contact between the Operational departments and the Front Office/Wealth Management team in which I was a part of. - Masterminding the client on-boarding process with regards to the Anti-Money Laundering, Suitability and KYC as per regulatory requirements of the FCA.- Ensure Fund Managers are fully briefed for client meetings and assisting with the provision of complex performance data and other data requirements.- Monitor outstanding trades, in-specie transfers, cash management and report/monitor any errors.- Deal with admininsitrative enquiries or problems from clients, intermediaries, solicitors and accountants and ensure these are done seamlessly. This involves communicating with Back Office departments and ensuring satisfactory and timely response for the client. Show less

Client Administrator

• Jul 2009 - Jun 2011

Capital Gains Tax Administrator

• May 2007 - Oct 2008

- Resolving discrepancies between the main computing system (Simcorp) and CGT system (CGiX).- Liaising with Portfolio Managers concerning new client CGT history, client tax queries and updating the CGT when assets where being transferred inspecie.- Ensuring the system is updated on an ongoing basis. This involved liaising with appropriate team in the IT department concerning systems upgrade- Transferring the portfolio history of clients into the CGT system for those clients that need to pay CGT e.g non-domiciled clients. Show less

Valuations Administrator

• Oct 2006 - May 2007