Experience

Canon Business Process Services

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Field Service Representative III

  • Feb 2023 - Present

  Tasks may include mail processing & distribution, copy/scan/imaging/ fax, hospitality, reception and records, depending on customer needs • Insures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships • Log outgoing and incoming items as required and review for accuracy/completeness • Organize and distribute supplies to client; Verify and log orders upon delivery; Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers) • Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc FG • Operate facsimile machines; send and receive facsimiles; Keep complete and accurate logs of incoming and outgoing facsimiles; Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary • Perform other administrative duties from inserting, copying and photocopying to faxing as needed Show less



MemorialCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Navagator

  • Aug 2021 - Feb 2023

  Delivered the best possible experience in every interaction with Patients, Families, Providers and Colleagues • Demonstrated strong guest-focused engagement over the phone, email, and chat • Knowledge and ability to schedule reservations for patients/family • Follow company policies, procedures and directives • Interact in a positive and constructive manner • Maintained knowledge of community services and resources available to patients. • Documented, researched and resolved customer service issues. Show less



Americor

• United States
• Financial Services
• 200 - 300 Employee

• Settlement Payment Administrator

  • Feb 2020 - Aug 2021

  Run and process over 7 daily reports of various data from payment short falls to clientACH validation• Conduct extensive research on clients regarding payments, enrollment documents, and drafts• Ensure the creditor payments are processed, sent to the right address, and are made on time• Provide excellent customer service when reaching out to creditors regarding payments• Verified enrollment documents through client uploads, mail, and faxes• Address Creditor issues by researching areas of error.• Recorded address changes and purged records of deceased customers for assigned accounts. Show less

• Settlement Auditor

  • Oct 2019 - Feb 2020

  · Audit all settlements that have been entered into our proprietary CRM for accuracy and adherence to Company guidelines.· Carefully review settlement documentation for accuracy and completeness; Close attention being paid to addresses, account numbers, dollar figures, dates and settlement percentages· Recalculate fee splits to ensure they fall within company guidelines· Monitor the clients’ accounts to ensure that the settlement will not create a negative balance· Meet all deadlines for project completion· Perform additional projects and tasks as assigned by management Show less



MEMORIALCARE HOME HEALTH - LLC

• Intake Data Entry

  • Feb 2019 - May 2019

  Coordinates patient care between various departments of the agency to ensure Starts of Care or Resumptions of Care are staffed in a timely manner. Others duties include: Entering all new patient information into patient charts in Devero (electronic medical record system) in a timely manner. Completes all patient profile, scans, and uploads appropriate documents to the electronic medical record Scans each intake form into computer for uploading, Copies all new intake forms for Insurance Verification Clerk, Assists with sorting incoming faxes. Answers phone calls from outside offices and patient inquires. Show less



Accurate Background

• United States
• Human Resources Services
• 700 & Above Employee

• Criminal Research Specialist

  • Sep 2016 - Jan 2019

  Retrieves and enters a variety of information from various computer and web based systems related to an applicant’s history Searches and retrieves information from files, computer records, and other documents Locates information and documents quickly and accurately in accordance with applicable laws and procedures Supplies timely updates and notifications of delays Understands the court system and terminology, and interprets results Communicates effectively with courts to retrieve additional information as needed Performs duties and responsibilities as assigned Show less



Trading Places International

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Owner Services Agent

  • Jul 2015 - Aug 2016

  Works as a team with members, managers and co-workers, fostering best practices. Through telephone, electronic mail, written correspondence and personal direction accept and assist clients with various requirements related to timeshare use, travel, and guest inquires. Communication is to be professional and positive at all times and result in profitability for the company. 1. Answer telephones/ make telephone calls 2. Demonstrate ability to use computers accurately 3. Operate variety of office equipment 4. Demonstrate excellent language skills 5. Work with and assist in maintaining favorable relationship with the owner, resort staff and internal departments 6. Create a friendly, supportive work environment 7. Maintain work space in a clean, organized fashion 8. Accept various tasks and assignments requested by supervisor 9. Book and collect maintenance fees or other applicable fees 10. Promote all TPI services by initiating calls and soliciting new business. 11. Answer all calls, voicemail and internet inquiries in a timely fashion 12. Book and confirm reservations accurately 13. First-time call and solicitation to welcome owner and introduce TPI’s resort benefits 14. Responsible for knowledge of specific resort rules and regulations and various benefits offered by TPI 15. Be able to meet department goals while keeping up with the day to day tasks and assignments. Show less



Papyrus

• United States
• Consumer Goods
• 100 - 200 Employee

• Operations/ Selling Supervisor

  • Oct 2013 - Dec 2015

  Sales floor associate. Managed new inventory and merchandising. Planned new set ups for spotlight merchandise and cashiered Sales floor associate. Managed new inventory and merchandising. Planned new set ups for spotlight merchandise and cashiered



CNI college

• United States
• Higher Education
• 1 - 100 Employee

• Student

  • Mar 2011 - Jun 2012

  Graduated in 2012 as an MRI technologists. Currently prepping to sit for the ARMRIT exam. Graduated in 2012 as an MRI technologists. Currently prepping to sit for the ARMRIT exam.



Bristol Park Medical

• United States
• Medical Practices

• Radiology Aide

  • Nov 2004 - Aug 2010

  Bristol Park Medical Group​ Fountain Valley CA Radiology Aide​ 2004-2009 • Managed future appointments by preparing all patients charts and films. • Created and prepared needed paper work. • Filed and scanned documents into system. • Assist technologists with patients when needed. Bristol Park Medical Group​ Fountain Valley CA Radiology Aide​ 2004-2009 • Managed future appointments by preparing all patients charts and films. • Created and prepared needed paper work. • Filed and scanned documents into system. • Assist technologists with patients when needed.