Frank F.
Technical Services Coordinator at CEM Specialties Inc.- Claim this Profile
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English Native or bilingual proficiency
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Italian Limited working proficiency
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French Limited working proficiency
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Bio
Ramesh Atchuthan, MBA, CITP, P.Log, CCLP
Frank was introduced to Vitalaire as the account manager, he was to review and reengineer our On-Call program, he was able to complete the following for us; - Current process - Modify the process - Establish new technology for the internal staff to communicate effectively - Build strong KPI - Trigger automated reports to 180 branches - Remove the hard copy documentation practice - Review the requirement and revise the master contract to reflect price by utilization We were extremely pleased with the results and outcome, this could require 3 full time resources at Vitalaire's side, however Frank was able to manage directly. Last but not least, Frank has exceptional communication and strong results delivery skills. On behalf of the organization we appreciate this very much
Ramesh Atchuthan, MBA, CITP, P.Log, CCLP
Frank was introduced to Vitalaire as the account manager, he was to review and reengineer our On-Call program, he was able to complete the following for us; - Current process - Modify the process - Establish new technology for the internal staff to communicate effectively - Build strong KPI - Trigger automated reports to 180 branches - Remove the hard copy documentation practice - Review the requirement and revise the master contract to reflect price by utilization We were extremely pleased with the results and outcome, this could require 3 full time resources at Vitalaire's side, however Frank was able to manage directly. Last but not least, Frank has exceptional communication and strong results delivery skills. On behalf of the organization we appreciate this very much
Ramesh Atchuthan, MBA, CITP, P.Log, CCLP
Frank was introduced to Vitalaire as the account manager, he was to review and reengineer our On-Call program, he was able to complete the following for us; - Current process - Modify the process - Establish new technology for the internal staff to communicate effectively - Build strong KPI - Trigger automated reports to 180 branches - Remove the hard copy documentation practice - Review the requirement and revise the master contract to reflect price by utilization We were extremely pleased with the results and outcome, this could require 3 full time resources at Vitalaire's side, however Frank was able to manage directly. Last but not least, Frank has exceptional communication and strong results delivery skills. On behalf of the organization we appreciate this very much
Ramesh Atchuthan, MBA, CITP, P.Log, CCLP
Frank was introduced to Vitalaire as the account manager, he was to review and reengineer our On-Call program, he was able to complete the following for us; - Current process - Modify the process - Establish new technology for the internal staff to communicate effectively - Build strong KPI - Trigger automated reports to 180 branches - Remove the hard copy documentation practice - Review the requirement and revise the master contract to reflect price by utilization We were extremely pleased with the results and outcome, this could require 3 full time resources at Vitalaire's side, however Frank was able to manage directly. Last but not least, Frank has exceptional communication and strong results delivery skills. On behalf of the organization we appreciate this very much
Credentials
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HLS2X: Contract Law: From Trust to Promise to Contract
Harvard UniversityJan, 2020- Nov, 2024 -
Information Technology Contact Centre Customer Service Agent
Fanshawe CollegeJan, 2015- Nov, 2024
Experience
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CEM Specialties Inc.
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Canada
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Environmental Services
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1 - 100 Employee
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Technical Services Coordinator
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Mar 2021 - Present
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FF Trading
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London, Canada Metropolitan Area
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Business Owner
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Jan 2020 - Aug 2021
Provided stock market knowledge, training and coaching to customers through online discord service. Provided stock market knowledge, training and coaching to customers through online discord service.
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FF Consulting
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London, Canada Metropolitan Area
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Business Owner
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Jan 2020 - Mar 2021
Providing business consulting services to SMB customers in the London area. Providing business consulting services to SMB customers in the London area.
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Stericycle
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United States
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Hospitals and Health Care
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700 & Above Employee
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Client Services Manager
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May 2013 - Dec 2019
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Owner
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May 2006 - Mar 2014
Advertise and Marketing for small businesses Advertise and Marketing for small businesses
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THINQ Technologies Ltd. | DirectDial.com
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Canada
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Information Technology & Services
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1 - 100 Employee
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Account Manager
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Jan 2010 - Aug 2012
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Education
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2006 - 2007
Stratford Career Institute
Business Management, Business -
2000 - 2002
Laurentian University - Algoma University College
Marketing Dipoma, Marketing
Community
