Experience

TRUCE Software

• United States
• Software Development
• 1 - 100 Employee

• Data Processing Specialist

  • Jun 2022 - Present

• Product Specialist, Training and Documentation

  • Nov 2021 - Present

  As a Product Specialist I guide developers to create user-centric tools and improvements to make TRUCE an easier, more robust tool to use. I poll Operations teams to ensure that new tools have value and train those teams on final versions of those tools. In addition, I create documentation for both internal and outward users to distill knowledge and instruct users on new tools.Additionally, I provide UAT for Android, iOS, and Web teams, assisting in the development of new tools and familiarizing myself with concepts so that I can more easily train internal users on new features and processes.Training includes both live and pre-recorded video, as well as supplemental documentation and general QA. Show less

• Technical Support, Implementation, Training and Documentation

  • Aug 2016 - Present

  Lead Technical Writer and editor for Salesforce Knowledge, internal and external documentation (Office), and Pendo guides. Manages and maintains SharePoint repository. Assists Support Team in troubleshooting TRUCE application and hardware as lvl 2 Support. Bridges gaps between Developers and End Users to provide understandable instructions for various tools across the TRUCE environment (internal and external). Previously: On-phone Technical Support, Client-side Implementation and Training. Show less



Essig Magazine

• Internet

• Contract Writer/Managing Editor

  • Aug 2015 - Dec 2016

  Ran and edited an advice column, Frankly Speaking. Answered questions and concerns from troubled readers. Edited and chose submissions for publication. Ran and edited an advice column, Frankly Speaking. Answered questions and concerns from troubled readers. Edited and chose submissions for publication.



Courtyard by Marriott

• Hospitality
• 700 & Above Employee

• Night Auditor

  • Feb 2014 - Jul 2016

  Daily paperwork and auditing, customer service (in person and over the phone), general maintainence and preparation for next-day activities. Developed training material and trained front desk Staff. Daily paperwork and auditing, customer service (in person and over the phone), general maintainence and preparation for next-day activities. Developed training material and trained front desk Staff.



SeaTran Marine

• Amelia, LA

• IT Assistant

  • Dec 2014 - Apr 2015

  Established and implemented local IT support for SeaTran Marine. Tasks: Boarded vessels to solve computing issues, general computer maintenance and care-taking, back-end clerical development. training for Captains on Excel. Established and implemented local IT support for SeaTran Marine. Tasks: Boarded vessels to solve computing issues, general computer maintenance and care-taking, back-end clerical development. training for Captains on Excel.



Zea Rotisserie and Grill

• Server/Trainer

  • Nov 2011 - Aug 2013

  Trained Servers/Bussers; completed Train the Trainer Program. Tasks: Waited and Bussed tables. Trained Servers/Bussers; completed Train the Trainer Program. Tasks: Waited and Bussed tables.



Hoshun Restaurant - New Orleans

• Server

  • Aug 2009 - Sep 2011

  Tasks: Waited Tables, General Cleaning, Dish Tasks: Waited Tables, General Cleaning, Dish