Experience

Penguin City Swim

• United States
• Recreational Facilities
• 1 - 100 Employee

• Office Manager

  • Sep 2021 - Present



Tim Morehouse Fencing Club

• United States
• Spectator Sports
• 1 - 100 Employee

• Office Manager

  • Aug 2018 - Nov 2020

  ·Oversaw general day-to-day operation of an elite youth fencing academy of 200+ members and two locations. ·Arrived ahead of clients to clean, take equipment inventory, generally straighten up and monitor the inbox. ·Worked extensively in the MindBody Online system keeping client schedules & billing information up to date. ·Handled several requests per day to cancel/rebook appointments ·Followed up on any billing errors or outstanding payments in a respectful and discrete manner. ·Responded to trial session requests from potential new clients, scheduling and answering any questions. ·During trial sessions, chat up the parent/guardian while the fencer is working with the coach. Presented all sales and membership options and generally pitched the club as a supportive and safe environment. ·During fencing hours floated around the club providing whatever customer service was needed. Given the unpredictable nature of kids’ sports the day-to-day varied greatly. -Resolved conflicts between kids/parents -Juggled the schedule on-the-fly in the event of a double-booking or late client/coach. -First-aid. -Bank, Post-Office, coffee runs for boss/coworkers -Homework help. -Organized & facilitated private events (birthdays, corporate, etc.) -Equipment sales. ·Built personal relationships with clients, used people skills to curate a warm, family-esque atmosphere for kids, parents, coaches. This, in turn, made any issues that might arise easier to handle. Show less



delivery.com

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Customer Service Representative

  • Jun 2018 - Aug 2018

  Phone and instant-message based customer service for patrons of the delivery.com food courier app as well as the restaurant owners who delivered through it. Phone and instant-message based customer service for patrons of the delivery.com food courier app as well as the restaurant owners who delivered through it.



Meetinghouse Productions

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Clearance Coordinator

  • Dec 2015 - May 2017