Assistant Company Manager

• Aug 2023 - Present

Company Manager

• May 2023 - Aug 2023

Assistant Company Manager

• Jul 2022 - May 2023

Pretty Woman 1st National Tour Made all travel and housing arrangements for a company of fifty-two. Point of contact with local box offices, including ticketing and reporting. Assist with drafting contracts and budgets. Assist with payroll administration, union benefit reporting, and royalty cycles. Tracking and reconciliation of petty cash. File and maintain insurance claims, including auto and workers’ compensation. Assist with the weekly financial settlement with presenting theater. Organization of special events (ie opening nights, holiday parties, etc.) including invites, RSVPs, ticketing, seating chart, and catering. Show less

Covid Safety Manager and Orchestra Pit Technician

• Nov 2021 - Jun 2022

Created and maintained Covid testing schedules and distributed them to the full company.Trained full company to self administer rapid antigen test with 100% completion/success rate.Administered and recorded rapid antigen testing results for the full company.Did weekly venue advances and ensured all portions of the Covid Rider were followed.Tracked weekly inventory to ensure the proper amount of PPE was kept on hand.

Company Management Production Assistant

• Sep 2021 - Nov 2021

Arranged car rentals and plane travel for different cities using a variety of companies.Created city sheets to assist with the touring schedule from city to city.Created and maintained the company manager and tour schedule.Assisted with weekly credit card consolidation with receipts on the company credit card.Observed venue settlement with Company Manager and Venue.

Inventory Coordinator

• Mar 2021 - May 2021

Cycle Counter

• Nov 2020 - Mar 2021

Receiving Specialist

• May 2020 - Nov 2020

Distribution Clerk

• Jan 2019 - Mar 2020

Received trucks and unloaded merchandisePrepared night bank depositsHandled cash at POS transactionsAccurately counted nightly tillIn charge of safety load-ins and load-outs for a staff of 30+.Ensured proper trailer coordination to ensure timely load-ins and load-outs.Matched purchase orders to sales orders and distributed as required for processing shipmentsFilled requisitions, work orders, and requests for materials, tools, or other stock items.

Stockman

• Jan 2019 - Mar 2019

Maintained merchandise inventoryAssisted with weekly trailer managementStudied OSHA policies and ensured they were followed with weekly load-in and load-outs

Food Table

• Oct 2018 - Jan 2019

Company Manager

• 2020 - 2020

The contract was not worked due to Covid-19 but was hired on as the Company Manager for the 2020 season. The contract was not worked due to Covid-19 but was hired on as the Company Manager for the 2020 season.

Company Manager

• May 2019 - Aug 2019

Created a positive, hospitable environment that facilitated effective production preparation, rehearsals, and performances. Ensured accurate timesheets and submitted the sheets in a timely manner. Coordinated and monitored AEA and general company housing, hospitality, and transportation for a company of approximately 75 people. Acted as a liaison with company members, theatre management, and other University departments to facilitate the needs of all parties. Created a positive, hospitable environment that facilitated effective production preparation, rehearsals, and performances. Ensured accurate timesheets and submitted the sheets in a timely manner. Coordinated and monitored AEA and general company housing, hospitality, and transportation for a company of approximately 75 people. Acted as a liaison with company members, theatre management, and other University departments to facilitate the needs of all parties.

Company Manager

• Jun 2018 - Oct 2018

Arranged all company travel, housing, and transportation needs. Ensured accurate timesheets and reported them to my supervisor weekly. Addressed all general company needs and was the liaison between the company and RWS management. Ensured housing and green room were stocked appropriately. Hosted the dive show at the park I was assigned. Arranged all company travel, housing, and transportation needs. Ensured accurate timesheets and reported them to my supervisor weekly. Addressed all general company needs and was the liaison between the company and RWS management. Ensured housing and green room were stocked appropriately. Hosted the dive show at the park I was assigned.

International General Manager

• Jun 2017 - Jan 2018

Ensure quality regulations in 2 offshore locations.Provide quality training to management teams in multiple offshore locations both remotely and in person.Provide daily efficiency to maintain profitable volume levelsResponsible for multiple Excel and Google data analysis based on customer analytics Manage staffing levels based on daily volumeComplete daily appointment reporting to ensure proper completion rate.Managing accurate payroll approval.Reporting metrics and implementing customer service.Reported customer satisfaction KPIs to the Director of Operations. Show less

Operations Manager

• Jul 2014 - Jun 2017

Lead multiple teams of 15+Provide daily efficiency to maintain profitable volume levelsResponsible for multiple Excel and Google data analysis based on customer analytics Manage staffing levels based on daily volumeEnsuring accurate appointment completionManaging accurate payroll approvalReporting metrics and implementing customer service improvement plansReport customer satisfaction metrics to Regional Manager and Chief operating officer

Senior Customer Service Representative

• Jan 2014 - Jul 2014

Managed small teams of day to day operations.Handled high volume of influx calls (60 per shift)Provided phone and remote support to all customers.Maintained Customer experience while advising other CSRs.Reported metrics to my managers of daily totals.Ensured Client Experience satisfaction.

Customer Service Representative

• Aug 2012 - Jan 2014

Execute day to customer service calls.Provide remote technical assistance to customersAppointment SchedulingResponsible for meeting company standards and metrics regarding day to day volume.

Shipping and Receiving Manager

• May 2010 - Aug 2012

Responsible for maintaining store data base Accurate safe counting and till balancing Ensured teacher book order accuracy and satisfaction Daily sales and book returns. Responsible for maintaining store data base Accurate safe counting and till balancing Ensured teacher book order accuracy and satisfaction Daily sales and book returns.