Experience

Swisslog Healthcare

• Switzerland
• Hospitals and Health Care
• 500 - 600 Employee

• Manager Strategic Projects EMEA & Head of Customer Care Nordics

  • Jan 2018 - Present

  Responsible to define and implement strategy to deliver industry-leading customer satisfaction based on Healthcare 4.0 technologiesMajor responsibilities:• Strategic service vision, strategy and execution• Service business and service brand Development • Service innovation and transformation• Enable and empower Service and Support teams and functions for success• Defining and assuring EMEA/global standardization and harmonization of best in class service processes, procedures and products to drive customer advocacy, efficiencies and sustainable business growth.

• Head of Customer Care EMEA (interim)

  • Jan 2019 - Jul 2019

  • Leading Customer Care for in EMEA• Responsible for the customer journey and experience - Order to Cash, quotations, contracts, pricing, orders & invoicing and post sales - Technical Support and Field Service • Develop and implement strategy and processes to drive and support business growth, improve customer satisfaction, achieve annual budget and objectives

• Solutions Manager PTS EMEA

  • Apr 2016 - Dec 2017

  Responsible for Swisslog's TranspoNet pneumatic tube system in Europe, Middle-East and Africa.

• Head of Operations Nordic

  • Apr 2014 - Apr 2016

  Responsible for the Operations department at Swisslog HCS Nordic. Member of the Northern European management team at Swisslog HCS.



PwC Norway

• Norway
• Business Consulting and Services
• 700 & Above Employee

• Manager

  • Feb 2012 - Mar 2014

  Strategic consulting, process improvements, Lean Six Sigma, Lean Black Belt, business improvements and business analysis. Courses and lectures internally and externally. Management for hire Strategic consulting, process improvements, Lean Six Sigma, Lean Black Belt, business improvements and business analysis. Courses and lectures internally and externally. Management for hire



Inventura AS

• Norway
• Business Consulting and Services
• 1 - 100 Employee

• Rådgiver

  • Sep 2011 - Feb 2012

  Strategic consulting, procurement, business analysis Strategic consulting, procurement, business analysis



Firstventura AS

• Norway
• Business Consulting and Services
• 1 - 100 Employee

• Project Manager

  • Aug 2010 - Sep 2011

  Strategic consulting, procurement, tender and evaluation, strategy, change management

• Trainee

  • May 2008 - Aug 2010

  Strategic consulting, procurement



Hansa Borg Bryggerier AS

• Norway
• Food and Beverage Services
• 100 - 200 Employee

• Salgskonsulent

  • Jan 2007 - May 2008

  Marketing and sales Marketing and sales



Haakonsvern Orlogstasjon

• Førstegangstjenesten

  • 2004 - 2005



Haukeland Universitetssykehus

• Portør

  • 2000 - 2005