Experience

Battleship Missouri Memorial

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Curator

  • Aug 2021 - Present

  As Curator I am responsible for managing our organization's collection, presenting the history of the ship through these artifacts, and serving as a content expert on the history of the USS Missouri.

• Director of Visitor Operations

  • Mar 2012 - Aug 2021

  I was in charge of the largest department in our organization and the daily visitor experience for guests of the Battleship Missouri Memorial. Responsibilities included:- Supervising 50-60 full & part time staff, including English, Japanese, Chinese, and Korean language tour guides. This includes scheduling staff for a 7-day a week attraction operation that provides thousands of guided tours annually.- Daily oversight of customer service standards, overall visitor experience, and staff interactions with guests.- Overseeing the entire recruitment and hiring process for new Tours staff and advancement opportunities for established staff.- Entry level and advanced training of tour guides, including quality control of work performance and supporting a culture of safety at our workplace.- Providing Tours staff to other departments as needed for daytime and after-hours education and private events.- Scheduling and providing VIP tours for visiting dignitaries, high-ranking foreign & domestic military personnel, veterans, former crew members, Make-a-Wish families, and celebrities.- Administrative responsibilities including weekly time sheet management, internal and external correspondence, and managing department budgets.



Communications Pacific (CommPac)

• Account Supervisor

  • May 2007 - Jan 2012

  - Provided daily management of the agency’s largest public relations account,McDonald’s Restaurants of Hawaii.- Supervised and mentored four CommPac staff members active on the account.- Client service responsibilities included media relations, crisiscommunications, sponsorship activities, partnership development, and internalcommunications to local and national McDonald’s contacts.- Account management responsibilities included managing budgets, producingmonthly client billings, and reporting to clients and CommPac management.- Created accounts and managed social media strategy for Twitter andFacebook accounts for McDonald’s Restaurants of Hawaii and CommPac.- Managed CommPac’s internship program.- Also worked on a variety of corporate public relations accounts, includingHawaiian Telcom Yellow Pages, Aloha Festivals, Target, and Primo Beer.



McNeil Wilson Communications

• Account Executive

  • May 2004 - May 2007

  - Provided daily public relations account services to various tourism and realestate accounts, serving as a liaison between my clients and the media.- Accounts included Marriott Resorts Hawaii, Marriott Vacation ClubInternational, Kauai Lagoons, Kapalua Bay, Ala Moana Hotel, and Sea LifePark.- Wrote, edited, and distributed press releases to local and national media.- Planned and executed several groundbreakings and media events. - Provided daily public relations account services to various tourism and realestate accounts, serving as a liaison between my clients and the media.- Accounts included Marriott Resorts Hawaii, Marriott Vacation ClubInternational, Kauai Lagoons, Kapalua Bay, Ala Moana Hotel, and Sea LifePark.- Wrote, edited, and distributed press releases to local and national media.- Planned and executed several groundbreakings and media events.