Frank Chaguendo

Senior Technician at Techworks Consulting, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
New York City Metropolitan Area

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Bio

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5.0

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Hector Silva

Working with Frank was great, he was able to help us out with all our IT needs in a timely manner. He is extremely knowledgeable and patient. Highly recommended.

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Credentials

  • Cisco Certified Entry Networking Technician (CCENT)
    Cisco
    Feb, 2020
    - Nov, 2024

Experience

  • Techworks Consulting, Inc.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Technician
      • Jul 2023 - Present

  • Kinetix
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Responsive Support Technician
      • Aug 2017 - May 2020

      • Configured and monitored company client backups using Veeam and Vsphere • Embedded tech for Genius and SoundCloud, providing Computer and Network support • NOC technician supporting MSP clients with tools like Meraki Cloud, Logic Monitor, Kaseya VSA • Part of on call team supporting real time technical issues involving LAN, WAN, VPN, AD, VMware, SaaS, VoIP, jamf, Antivirus, G Suite, O365, Onboarding/Offboarding; ticketing through Autotask • Configured and monitored company client backups using Veeam and Vsphere • Embedded tech for Genius and SoundCloud, providing Computer and Network support • NOC technician supporting MSP clients with tools like Meraki Cloud, Logic Monitor, Kaseya VSA • Part of on call team supporting real time technical issues involving LAN, WAN, VPN, AD, VMware, SaaS, VoIP, jamf, Antivirus, G Suite, O365, Onboarding/Offboarding; ticketing through Autotask

  • Bluewolf, an IBM Company
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Desktop Support Specialist
      • Aug 2015 - Mar 2017

      • Primary onsite tech for HQ housing 100+ users, while also providing remote support to company branches and our many remote users, totaling 500+ employees • Created, responded to, escalated and closed tickets while reporting to Director of IT • Responsible for conference room maintenance, inventory management, and day to day technical issues • Collaborated with HR and Recruiting departments in onboarding process: procurement, account creation • Primary onsite tech for HQ housing 100+ users, while also providing remote support to company branches and our many remote users, totaling 500+ employees • Created, responded to, escalated and closed tickets while reporting to Director of IT • Responsible for conference room maintenance, inventory management, and day to day technical issues • Collaborated with HR and Recruiting departments in onboarding process: procurement, account creation

  • ISA Networks
    • Greater New York City Area
    • Computer Support Technician
      • Aug 2011 - Aug 2015

      • Field Technician for Electronic Medical Records client offices in and out of State • LAN/WAN Troubleshooting, Computer assembly; repair; peripheral configuration • Set up EMR servers and Networked office computers, tablets • Educated client on EMR software, documented bugs and assisted Devs in troubleshooting • Field Technician for Electronic Medical Records client offices in and out of State • LAN/WAN Troubleshooting, Computer assembly; repair; peripheral configuration • Set up EMR servers and Networked office computers, tablets • Educated client on EMR software, documented bugs and assisted Devs in troubleshooting

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