Psychology Specialist

• Jan 2023 - Present

Assisting in doing psychological assessments for court-mandated mental health patients to receive psychological services. Assisting in doing psychological assessments for court-mandated mental health patients to receive psychological services.

Cognitive Counselor

• Mar 2020 - Jan 2023

Counselor performing reentry plans for male & female offenders within a cognitive community. Provide community-based supports and information for male offenders. Use of Cognitive Behavioral Therapy is provided to prevent or reduce criminally-based behavior. Counselor performing reentry plans for male & female offenders within a cognitive community. Provide community-based supports and information for male offenders. Use of Cognitive Behavioral Therapy is provided to prevent or reduce criminally-based behavior.

Counselor (Cognitive)

• Feb 2020 - Mar 2020

I currently work with other mental health clinicians to provide Cognitive Community therapy for male offenders at Brunswick CCAP, Lawrenceville Virginia. Program provides substance abuse therapy, discovery groups, one-on-one sessions processing through Phase I, Phase II, & Phase III program requirements. Advocacy is promoted within the program.

Employment Counselor

• Mar 2019 - Feb 2020

Crisis Counselor

• Jul 2018 - Feb 2019

Perform crisis support for persons with mental illness. Perform crisis support for persons with mental illness.

Case Manager

• Mar 2018 - Jul 2018

Perform Mental Health Skill Building Services for SMI Adults. Services include Self-Advocacy, Person-Centered-Plans, Safety, Employment development/resume writing, education goals, hygiene, medication management, Wrap Around Services, 3rd party networking, emotional/mental health supports, and community engagement. Perform Mental Health Skill Building Services for SMI Adults. Services include Self-Advocacy, Person-Centered-Plans, Safety, Employment development/resume writing, education goals, hygiene, medication management, Wrap Around Services, 3rd party networking, emotional/mental health supports, and community engagement.

Case Manager

• Nov 2015 - Mar 2018

I currently perform marketing, networking, community integration, mental health skill building, intensive in-home services, TOVA, developmental psychology, abnormal psychology, and partnering with both stakeholders/third-party providers. I have worked and contacted regional CSBS and Social Service Offices. I currently perform marketing, networking, community integration, mental health skill building, intensive in-home services, TOVA, developmental psychology, abnormal psychology, and partnering with both stakeholders/third-party providers. I have worked and contacted regional CSBS and Social Service Offices.

Case Coordinator

• Jun 2015 - Nov 2015

I worked handling mental health support services, intensive in home services, and therapeutic day treatment programs for ID/DD adults, plus at-risk youth. Provided community resources, behavioral interventions, safety, hygiene, wraparound services, and working with 3rd party providers for mental health. I worked handling mental health support services, intensive in home services, and therapeutic day treatment programs for ID/DD adults, plus at-risk youth. Provided community resources, behavioral interventions, safety, hygiene, wraparound services, and working with 3rd party providers for mental health.

Benefits Program Specialist

• Oct 2014 - Apr 2015

I currently providing benefits for those in need for SNAP, TANF, and Medicaid. I work with many wonderful people and hope to advance in my career field. I currently providing benefits for those in need for SNAP, TANF, and Medicaid. I work with many wonderful people and hope to advance in my career field.

In Home Support Specialist

• Apr 2014 - Dec 2014

I implement and follow Person-Centered-Goals for ID/DD clients such as advocacy, family supports, integration, ISP plans, education, and providing information for client decision-making. Knowledge of case management, behavioral interventions, abnormal psychology, and human rights are required. I implement and follow Person-Centered-Goals for ID/DD clients such as advocacy, family supports, integration, ISP plans, education, and providing information for client decision-making. Knowledge of case management, behavioral interventions, abnormal psychology, and human rights are required.

Case Manager

• Jul 2014 - Oct 2014

I work with other case managers and mental health professionals in a day program working with ID/MH clients in providing Person-Centered-Programs and advocacy. Also schedule classes, group workshops, recreation, and working time. I work with other case managers and mental health professionals in a day program working with ID/MH clients in providing Person-Centered-Programs and advocacy. Also schedule classes, group workshops, recreation, and working time.

Customer Service Associate

• Oct 2012 - Feb 2014

Currently handle customer inquiries, general benefit questions, and some claim information for Mastercard Worldwide. Native Spanish speaker, computer operator, and telephone handling used. I enjoy working with customers worldwide. Operations included working with claims, benefits, bankcard services, and other bank programs. Communication, product knowledge, and listening skills were required. Customer service focus was to treat all customers the same regardless of income level Currently handle customer inquiries, general benefit questions, and some claim information for Mastercard Worldwide. Native Spanish speaker, computer operator, and telephone handling used. I enjoy working with customers worldwide. Operations included working with claims, benefits, bankcard services, and other bank programs. Communication, product knowledge, and listening skills were required. Customer service focus was to treat all customers the same regardless of income level

Tutor

• Mar 2012 - May 2012

I tutored students in academics like Psychology, Spanish, English, College Writing, General Biology, Criminal Justice, and Research Papers/Essays. MLA/APA standards were used along with Blackboard, Syllabus, and general study skills. I tutored students in academics like Psychology, Spanish, English, College Writing, General Biology, Criminal Justice, and Research Papers/Essays. MLA/APA standards were used along with Blackboard, Syllabus, and general study skills.

Shipping Agent

• May 2011 - Oct 2011

Handled rate quotes, freight bill inquiries, telephone handling, and credit card payments. Worked in an inbound call center taking customer calls for scheduling pickups and cancellations. Spoke with UPS terminals, 3rd party logistics, and other UPS services on both computer and telephone. Handled rate quotes, freight bill inquiries, telephone handling, and credit card payments. Worked in an inbound call center taking customer calls for scheduling pickups and cancellations. Spoke with UPS terminals, 3rd party logistics, and other UPS services on both computer and telephone.

Telephone Sales Representative

• Feb 2009 - Sep 2011

Handled customer service calls for an outbound call center using both a computer and telephone. Processed lead generation sales call for a major it company for disaster recovery and other network needs. Knowledge of IT networking, Spanish speaker, and cold calling skills were required. Handled also customer care calls for a major cable television company through the knowledge of pricing, service coverage, and billing questions. Handled customer service calls for an outbound call center using both a computer and telephone. Processed lead generation sales call for a major it company for disaster recovery and other network needs. Knowledge of IT networking, Spanish speaker, and cold calling skills were required. Handled also customer care calls for a major cable television company through the knowledge of pricing, service coverage, and billing questions.

Claims Reviewer

• Jan 2011 - Feb 2011

Handled claimant applications for the Deep Horizon Oil Spill per both internet and computer use. Processed tax forms, business documents, claimant applications, and payroll statements. Processed document review through a Windows-based and internet portal for approval/rejection of applicant claims Handled claimant applications for the Deep Horizon Oil Spill per both internet and computer use. Processed tax forms, business documents, claimant applications, and payroll statements. Processed document review through a Windows-based and internet portal for approval/rejection of applicant claims

Bankruptcy Specialist/Administrative Assistant

• Jul 2010 - Jan 2011

Handled bankruptcy accounts through an inbound call center and account review. Handled customer inquiries, credit card payments, and other administrative duties as assigned. Contracted to a major bank on a temporary basis. Contracted to a major law firm handling claimant applications on a Windows-based computer. Reviewed and approved financial applications for payment disbursements. Handled bankruptcy accounts through an inbound call center and account review. Handled customer inquiries, credit card payments, and other administrative duties as assigned. Contracted to a major bank on a temporary basis. Contracted to a major law firm handling claimant applications on a Windows-based computer. Reviewed and approved financial applications for payment disbursements.

Community Program Assistant

• Dec 2009 - Jun 2010

Handled marketing, business development, and media publishing for agency advertising. Worked with special needs adults/children in a prevocational setting. Used behavioral modification and existential techniques for instruction and social skills development. Worked with the director on reports, media publications, agency networking, inter-agency collaboration, TOVA, knowledge of abnormal psychology, office machine handling, and supervised other staff. I also worked supervising and teaching job skills to ID/DD adults and teenagers in a day support setting. This included sanitation, office skills, computer handling, and laundry handling. Show less

Residential Specialist

• Oct 2008 - Feb 2009

Supervised and managed an adult male group home with a staff of six employees. Handled reports, budgets, client needs, advocacy, safety, community integration, and life-skills. Worked with Windows Excel, Word Document, and the internet to process all required documents, licensure, employee evaluations, medication tracking, and client assessments. Supervised and managed an adult male group home with a staff of six employees. Handled reports, budgets, client needs, advocacy, safety, community integration, and life-skills. Worked with Windows Excel, Word Document, and the internet to process all required documents, licensure, employee evaluations, medication tracking, and client assessments.

Residential Assistant

• Jan 2008 - Oct 2008

Assisted group home staff with working with special needs adults. Handled Person-Centered-Plans, community integration, behavioral modification, and life skills training. Assisted group home staff with working with special needs adults. Handled Person-Centered-Plans, community integration, behavioral modification, and life skills training.

Material Handler Inspector

• 2000 - 2004

Reviewing and verifying contractual specifications for marine craft, assemblies, electronic equipment, survival gear, and other marine related items. Reviewing and verifying contractual specifications for marine craft, assemblies, electronic equipment, survival gear, and other marine related items.