Experience

Myocardial Solutions Inc.

• Technical Services Engineer

  • Jan 2016 - Present



Diagnosoft, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Client Services Engineer

  • Dec 2012 - Dec 2015

  - Remotely interacts with global customers to diagnose software issues, install software, as well as provide training services for all products- Startup environment, works independently while supporting internal teams- Designed and implemented internal backup system for local and international office use- Prepares and implements trade show mockup environments for demonstration and testing purposes- Performs QA/Black Box testing for product releases with international team- Assists office with IT related support issues including Outlook integration, OS, and networking troubleshooting



Wake County Board of Elections

• Elections Assistant

  • Aug 2012 - Dec 2012

  -Provided in-house and remote support of approximately 500 workstations across Wake county-Managed IT resources at 5 remote sites including VPN and sensitive databases-Operated independently with minimal administrative support-Trained over 200 personnel for use of state-wide election software within 2 weeks-Demonstrated strict adherence to local, state, and federal election laws -Provided in-house and remote support of approximately 500 workstations across Wake county-Managed IT resources at 5 remote sites including VPN and sensitive databases-Operated independently with minimal administrative support-Trained over 200 personnel for use of state-wide election software within 2 weeks-Demonstrated strict adherence to local, state, and federal election laws

• Client Services Engineer

  • Aug 2011 - Apr 2012

  - Managed test deployment environment utilizing VMWare and XenServer- Remotely interacted with global customers to diagnose software issues, install software, as well as provide training services for all products.- Developed scripts to assist testing of Diagnosoft software for enterprise use- Startup environment, worked independently while supporting internal teams- Managed website, including periodic updates, social network integration and design transition- Designed and implemented internal backup system for local and international office use- Prepared and implemented trade show mockup environment for demonstration and testing purposes- Performed QA/Black Box testing for alpha candidate releases with international team- Assisted office with IT related support issues including Outlook integration, OS, and networking troubleshooting



TransLoc

• United States
• Software Development
• 1 - 100 Employee

• Senior Design Project

  • Jan 2010 - May 2010

  -NCSU required class providing sponsors with end-user quality programs for use after class completion- Assisted development of algorithm to clean database information and generate map-fitted mass-transit routes- Worked in a team utilizing iterative design methodologies and UML- Developed reports and presentations for sponsor meetings- Managed PostgreSQL database transactions hosted on Debian 5 server -NCSU required class providing sponsors with end-user quality programs for use after class completion- Assisted development of algorithm to clean database information and generate map-fitted mass-transit routes- Worked in a team utilizing iterative design methodologies and UML- Developed reports and presentations for sponsor meetings- Managed PostgreSQL database transactions hosted on Debian 5 server