Experience

Nestlé Central & West Africa Region

• Ghana
• Food and Beverage Services
• 100 - 200 Employee

• Information Technology Support Specialist

  • Jan 2023 - Present

  1. Coordinating IT support process for staff. 2. Documenting work in ticketing tracking system via ServiceNow. 3. Performing troubleshooting and maintaining all IT equipment. 4. Utilizes self-service technical support tools for clients and end users, such as FAQ's, live chat, knowledge base, manuals. 5. Ownership and management of customer incidents to resolution within agreed SLA’s. 6. Implement effective problem-solving issues and manage appropriate escalation. 7. Identify and recommend solutions and customizations to meet client requirements. 8. Front line for business IT Service Desk calls. Show less



Knights of St. John International & Ladies' Auxiliary, Ghana

• Accra, Greater Accra Region, Ghana

• Social Media Listening Analyst

  • Dec 2016 - Present

  Helps to increase exposure of the Organisation through social media platforms. Helps to increase exposure of the Organisation through social media platforms.



Koranteng Memorial Clinic/Maternity Home

• Techiman, Bono East, Ghana

• Medical Records Clerk

  • Jan 2012 - Sep 2014

  1) Distribute medical charts to the appropriate departments of the hospital. 2) Maintain accurate records by following hospital procedures. 3) Ensuring patient charts, paperwork, and reports are completed in an accurate and timely manner. 4) Keeping all medical records confidential and protected. 5) File all patients’ medical records and information. 6) Supply the nursing department with the appropriate documents and forms. 7) Complete clerical duties including answering phones, responding to emails, and processing patient admission and discharge records. Show less



Electoral Commission of Ghana

• Ghana
• Government Administration
• 1 - 100 Employee

• Data Entry Clerk

  • Mar 2010 - Dec 2012

  1. Accurately enter data into corresponding fields within various software programs. 2. Identify and correct data entry errors using appropriate quality control methods. 3. Manage and organize records. 4. Prepare relevant reports as needed. 5. Provide general data entry support across team on an ad-hoc basis. 6. Assist with special projects that require large amounts of data entry. 1. Accurately enter data into corresponding fields within various software programs. 2. Identify and correct data entry errors using appropriate quality control methods. 3. Manage and organize records. 4. Prepare relevant reports as needed. 5. Provide general data entry support across team on an ad-hoc basis. 6. Assist with special projects that require large amounts of data entry.