System Administrator

• Mar 2022 - Present

IT Systems Administrator

• Oct 2019 - Mar 2022

Director Of Information Technology

• Nov 2013 - Oct 2019

Manage and maintain all technology for the Blackwood campus, in conjunction with the Bristol campus. This includes, but not limited to, Windows Servers and PC's, Linux Debian Servers, security cameras, VOIP, point to point connections, network security, database management, campus WiFi, and virtual environment. In charge of the network from the ground up. Cabling and wireless solutions for the 150+ PC network. Day to day operations included anything from PC repair to WAN configuration. Also work with departments to facilitate their needs in a timely organized manor through meetings and planning.While on the job, we have improved network speeds and stability with a Metro Ethernet fiber solution. The best improvement has been with our Campus Management Software that is widely used for the company and improved productivity.

Junior Project Manager

• Sep 2008 - Nov 2013

Junior Project Manager (2008 to 2013) Started working at a support position handling all current released software to customers (legacy/new product suites). Position required strong network, software, and hardware knowledge to be proficient. Heavily relied on by management to adapt and learn all software pieces to fully support customers. Built excellent relations with customers and vendors. Was promoted/transferred to project work to implement Archonix’s new product suite whether upgrading existing customer or full install for new customers. Worked well with lead project manager to accomplish all tasks. Tasks that include customer meetings, software customization, assist in product development, customer training, and testing the suite for the project. Traveled to customer sites (car/plane) and worked well independently or with little management. Clients included (but not limited to) police departments, fire departments, 911 centers, and sheriff’s offices. Product suite included dispatch software, car computers, records management, GPS, Mapping, E911, data sharing between agencies, and interfaces to 3rd party venders.

Public Safety Specialist

• Sep 2008 - Dec 2012

Entry level support position for existing customers for the Archonix XGEN product suite and other legacy software systems for Police and Sheriff departments. Worked for the helpdesk team solving system issues, escalating programming issues to the appropriate product team, and provided training. Entry level support position for existing customers for the Archonix XGEN product suite and other legacy software systems for Police and Sheriff departments. Worked for the helpdesk team solving system issues, escalating programming issues to the appropriate product team, and provided training.