Experience

Faye
• Germany
• Luxury Goods & Jewelry
• Customer Support Representative

  • Dec 2021 - Present


Avianca

• Colombia
• Airlines and Aviation
• 700 & Above Employee

• Budget Coordinator LATAM & USA

  • Mar 2019 - Nov 2021

  Administrative support working remotely for a recognized Colombian airline Avianca, with this position I was responsible for the day-to-day management of the budget, annual budget preparation, invoicing control, processing purchase orders and financial analysis. Also, I managed the internal auditing, control of nonconforming outputs, external audits, monitoring and reviewing SLA- performance evaluation for suppliers and internally in the security area in Colombia, South America and North America.



AIM consulting

• Operations Consulting
• 1 - 100 Employee

• Quality Consultant

  • Mar 2019 - Nov 2020

  Within this position, I was assisting a diverse range of clients in designing, implementing and maintaining quality management systems (QMS), we helped clients to achieve certifications, improve systems, process documentation, audit and upgrade standards. Within this position, I was assisting a diverse range of clients in designing, implementing and maintaining quality management systems (QMS), we helped clients to achieve certifications, improve systems, process documentation, audit and upgrade standards.



Securitas Colombia

• Colombia
• Security and Investigations
• 400 - 500 Employee

• Operations Manager

  • Jul 2017 - Mar 2019

  Within this position I was managing the security projects at the national level for our key client-Avianca airlines, I was in control for the security operation in 19 cities around Colombia, the goal with this position was predominantly to ensure client satisfaction and make sure that all contractual obligations are delivered to the highest standards; this included scheduling, staffing, training, inventory, equipment, auditing and site operations and also act as the primary point of contact and/or escalation channel, for day-to-day client relations for any sites being managed.



International Aviation Security Group Iasg Ltda.

• Colombia
• 1 - 100 Employee

• Quality Analyst

  • Oct 2015 - Oct 2016

  Within this position I was responsible for maintaining and controlling the Quality Management System and Security Management System BASC by process improvements, quality reviews, managing internal auditing, customer and suppliers assessments, along with ensuring compliance to specified Quality Management Regulations. I implemented and run the transition of its certification ISO 9001:2008 to ISO 9001:2015 and its integration with Security Management System BASC. Within this position I was responsible for maintaining and controlling the Quality Management System and Security Management System BASC by process improvements, quality reviews, managing internal auditing, customer and suppliers assessments, along with ensuring compliance to specified Quality Management Regulations. I implemented and run the transition of its certification ISO 9001:2008 to ISO 9001:2015 and its integration with Security Management System BASC.



TRANSPORTADORA JUANNAS LTDA

• Quality Consultant

  • Jun 2014 - Oct 2015

  Within this position I implemented the Quality Management System to meet the standard ISO 9001:2008, I supported and guide the company through consulting, documenting, producing, training to achieve certification. Within this position I implemented the Quality Management System to meet the standard ISO 9001:2008, I supported and guide the company through consulting, documenting, producing, training to achieve certification.