Melissa Franco

Flight Communication Specialist at SHANDSCAIR FLIGHT PROGRAM
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Contact Information
us****@****om
(386) 825-5501
Location
Gainesville, Florida, United States, US
Languages
  • English -
  • Spanish -

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Credentials

  • FEMA Initial Ethics Orientation 2019 - ICS-00033.19
    FEMA
    Mar, 2019
    - Nov, 2024
  • Telecommunicators Emergency Response Taskforce (TERT) Basic Course IS-14
    FEMA
    Mar, 2019
    - Nov, 2024
  • Fundamentals of Emergency Management IS-230
    FEMA
    Jun, 2018
    - Nov, 2024
  • National Response Framework IS-800C
    FEMA
    Jun, 2018
    - Nov, 2024
  • Single Resources and Initial Action Incident ICS-200
    FEMA
    Oct, 2016
    - Nov, 2024
  • Introduction to Incident Command System IS-100
    FEMA
    Jul, 2015
    - Nov, 2024
  • National Incident Management Systems (NIMS) IS-700
    FEMA
    Jul, 2015
    - Nov, 2024
  • Basic Life Support for Healthcare and Public Safety (BLS)
    American Heart Association
    Apr, 2021
    - Nov, 2024
  • Public Safety Telecommunicator
    Florida Health
    May, 2019
    - Nov, 2024
  • Emergency Medical Technician (EMT)
    Florida Health
    May, 2017
    - Nov, 2024
  • Emergency Medical Technician (EMT)
    National Registry of Emergency Medical Technicians
    Mar, 2019
    - Nov, 2024

Experience

  • SHANDSCAIR FLIGHT PROGRAM
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Flight Communication Specialist
      • Jul 2022 - Present

      The Communications Specialist position requires sharp attention to detail, the ability to focus in a hectic environment, maintenance of a calm demeanor under pressure, great communication skills and the ability to multitask and prioritize. Responsibilities include coordinating incoming requests for six (6) helicopters, ten (10) ambulances, three (3) neonatal teams and multiple fixed-wing vendors. Initiates appropriate action, including providing a one-call dispatching service for scene and interfacility requests; fields pre-hospital EMS reports and relays them to the receiving destination; and activates 17 emergency hospital alerts, including stroke/STEMI/trauma alerts based on protocol. Show less

  • Alachua Police Dept
    • United States
    • Law Enforcement
    • 1 - 100 Employee
    • Communications Operator
      • Jun 2021 - Jan 2022

      Answers calls to allow effective communication for citizens during emergency situations. Monitors responses of public safety personnel by listening to radio transmissions, clarifying information and performing periodic contact checks to maintain communication and ensure the safety of personnel. Answers after hour utility calls, dispatches on call utilities personnel. Operates 800 mg radio, computer, and telephone simultaneously. Operates Computer-aided dispatch system terminals. Performs all aspects of FCIC/NCIC data entry/inquiry. Show less

  • RPM Express, Inc.
    • Clewiston, FL
    • Logistics Analyst
      • Jul 2011 - Mar 2021

      Maintain records of carrier pricing, contract rates, and resolve all issues. Monitor all client calls and track freight carriers. Monitoring tracking system, identify any and all system errors, recommend appropriate enhancements and assist to sort all main and perform appropriate entry. Analyze all data to identify freight trends and monitor route of all private fleet on weekly basis. Monitor and organize file systems. Coordinate with internal team, monitor all payments to supplies. Develop new and grow existing carrier relationships by lead generation, build strong relationships with trucking companies. Work with various global technology platforms to make informed decisions, negotiate price, and improve efficiency. Maintain constant contact with clients to secure additional truck capacity and manage existing business agreements. Ensure shipment details are accurately communicated and tracked. Show less

  • Collier County Sheriff's Office
    • United States
    • Law Enforcement
    • 300 - 400 Employee
    • Public Safety Telecommunicator
      • Feb 2019 - Feb 2021

      • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments. • Completed appropriate forms and radio announcements for police department needs such as BOLO requests. • Reduced risks and emergency response issues by observing public safety field units. • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues. • Relayed latest information to first responders via electronic means, telephone calls and radio responses. Show less

  • Montura Flaghole Volunteer Fire Department
    • Clewiston, FL
    • Firefighter
      • Feb 2015 - Feb 2021

      • Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations. • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services. • Inspected all equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools. • Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation. • Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations. • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services. • Inspected all equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools. • Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation.

  • Florida Health
    • United States
    • Government Administration
    • 700 & Above Employee
    • Human Services Program Specialist
      • Mar 2016 - Feb 2019

      • Established positive relationships with community partners and assessed goals, working hard to address individual needs and tailor services to suit them. • Inputted information and obtained quantitative and qualitative data on client details to provide services requested. • Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity. • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities. • Assisted Senior Human Services Analyst with researching grants and grant writing tasks. Show less

  • Hendry County EMS
    • LaBelle, FL
    • Emergency Medical Technician
      • Nov 2017 - Feb 2018

      • Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons. • Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings. • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care. • Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations. • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines Show less

  • The Home Depot
    • United States
    • Retail
    • 700 & Above Employee
    • Special Services Associate/Cashie
      • Aug 2013 - Mar 2016

      • Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members. • Operated cash register and assisted co-workers with complex transactions such as special orders and refunds. • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth. • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance. • Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members. • Operated cash register and assisted co-workers with complex transactions such as special orders and refunds. • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth. • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Education

  • Santa Fe College
    Associate of Arts - AA, General Studies
    2021 - 2022
  • Medical Career Institute
    Emergency Medical Technician Certification, EMS
    2016 - 2017
  • Clewiston High School
    High School Diploma, High School/Secondary Diplomas and Certificates
    2008 - 2012

Community

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