Francois Steyn

Group Technical Support Manager -Exports at Naledi Inhlanganiso (Pty) Ltd
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Contact Information
Location
South Africa, ZA
Languages
  • English Professional working proficiency
  • Afrikaans Native or bilingual proficiency

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Experience

    • South Africa
    • Mining
    • 1 - 100 Employee
    • Group Technical Support Manager -Exports
      • Aug 2018 - Present

      At Naledi Inhlanganiso we have 3 manufacturing facilities. Naledi Ringrollers - manufacturing seamless steel tyres and rings for different industries : mainly rail and all types of forgings, Naledi Foundry - casting steel, cast iron and nodular iron up to 14 tons, Naledi CBC - manufacturing composite brake shoes and pads for the railway industry. I am responsible for the whole export market. We export from the USA to Australia. - All duties as at ‘Market Development Manager’ - Technical support to customers, agents and distributors on Naledi Foundry products and CBC (brake block manufacturing company) products Show less

    • Market Development Manager
      • Aug 2017 - Jul 2018

      - Update strategic plans annually- Establish customers’ needs- Establish customer product range requirement- Establish new products for a customer- Advise customers on product differentiation - Ensure that Ringrollers’ technology is at least abreast or ahead of competitors- Form alliances with international customers and suppliers- Ensure that close relationship with customers are developed- Form strategic alliances and joint venture projects- Establish professional contacts for technology transfer- Ensure technical, commercial and legal liaison for accurate interpretation of customer requirements take place- Ensure regular contact with customers throughout a contract life cycle is maintained- Ensure that instructions for tender and quotations submissions are issued timeously- Ensure that review meetings are scheduled timeously- Ensure that estimates, quotes and tenders are in Ringrollers’ format and in accordance with customer requirement- Ensure that tenders and quotations are accurately and timeously prepared and submitted- Ensure orders for cost effective deliveries- Communicate and negotiate with customers on all commercial matters arising from orders- Ensure timeously opening and maintenance of projects in the ERP system- Ensure detailed project plans are in place and executed- Ensure that production programs are in place- Ensure close relationships with customers are developed- Ensure customers are visited on a regular basis- Ensure market analysis takes place to widen the customer base- Formulation of technical specification for customer- Ensure customers are advised timeously on delivery dates and / or delays- Ensure customer feedback on performance of products in service is supplied timeously- Ensure technical, commercial and legal liaison to ensure accurate interpretation of customer requirements takes place- ensure on time deliveries to internal and external customers, at the agreed quality and specification, takes place Show less

    • Sales Manager - Exports
      • Nov 2013 - Aug 2017

      - Establish customers’ needs- Establish customer product range requirement- Establish new products for a customer- Advise customers on product differentiation - Ensure that Ringrollers’ technology is at least abreast or ahead of competitors- Ensure the compilation and execution of effective marketing and sales plans of Ringrollers’ products into the designated, markets / customers- Ensure that the operating sales plans are timeously executed for all products in line with the technical, quality and commercial requirements- Ensure that technical, commercial and legal liaison takes place to ensure accurate interpretation of customer requirements- Ensure that market and competitor analysis are conducted, with outcome communicated and incorporated into the business plans- Ensure that customer feedback on performance of products in service is supplied timeously- Ensure that the maximum number of customers is reached as per the business plans- Ensure that customer feedback on performance of products in service is supplied timeously- Ensure accurate and timeous submission of reports, forecasts and budgets - Ensure that all customers, distributors, agents and end users are properly and effectively serviced- Conducting customer satisfaction surveys- Submit tenders and quotations to customers, distributors and agents Show less

    • Evacuation coordinator
      • Oct 2012 - Sep 2014

      - Draw up evacuation plan for foreseeable natural or man-made emergencies, disasters or business interruptions- Identify and appoint suitable individuals as fire team, first aiders and evacuation wardens- Lease with government agencies (police, fire brigade, local civil defense) and neighboring industries to coordinate the aspects of the emergency plan to benefit of all- Annually revise evacuation plan and ensure it available to all employees

    • SHERQ Manager
      • Oct 2012 - Nov 2013

      - Ensure product quality assurance data packs are timeously compiled and maintained- Ensure Non-Conformance Reports (NCR) are raised when and as required- Ensure in process and final product inspections are conducted- Conduct random product quality audits- Ensure jigs and gauges are verified at first off stage and set intervals and records maintained- Ensure measuring and monitoring equipment are calibrated- Ensure first off inspections are carried out on completed products and records maintained.- Ensure safety, health, environmental, security and quality procedures are adhered to- Ensure self-audits are conducted regularly- Ensure proper housekeeping is maintained- Attend shop floor and QA departmental MBA (Mini Business Area) meetings to promote quality awareness and continuous improvement objectives- Ensure approved and qualified UT Procedures are in place- Ensure UT Inspectors are qualified and records are kept and available- Ensure annual ISO 9001 audits are conducted- Ensure customer quality concerns are acknowledged in writing, recorded and distributed timeously to all concerned- Ensure quality assurance manuals are continuously reviewed, updated and maintained- Ensure supplier material certificates and test reports are verified to ensure materials / products conform to specification- Ensure customer specific audits are conducted- Ensure documentation control complies with ISO 9001- Ensure compliance with Customer required quality assurance plans- Ensure OHSAS 18001 systems compliance- Ensure adherence to the SHE management system- Ensure SHERQ procedures are maintained- Ensure internal system audits are conducted- Ensure annual audits are conducted- Ensure SHE manuals are continuously reviewed, updated and maintained- Ensure that SHE committee meetings, SHE management and SHE review meetings take place- Ensure legal compliance with occupational health, safety and environmental legislation Show less

    • Evacuation warden
      • Oct 2012 - Nov 2013

      - Take control of evacuations in case of emergencies- Run evacuation drills

    • Incident investigator – Environmental and Technical area
      • Oct 2012 - Nov 2013

      Investigate and report all incidents, property damage and near misses at Ringrollers

    • Manager Sales, Marketing and Development
      • Oct 2009 - Sep 2012

      Sell rolls across the world ± 70% of production are exported.Liaise with agents and customersPrepare offers to customersObtain order from customers via negotiationsCustomer communication on complaintsVisit customersDevelopment of new roll technologyPart of team on problem solving of defective products Broke into several new markets obtaining ordersPart of team that developed HSS rolls

    • Safety Health and Environment representatives committee chairman
      • Nov 2002 - Jan 2012

      Chair the monthly SHE representatives committee meeting on a rotation basiswith 4 other SHE managers

    • Environmental Control Manager
      • Jul 2002 - Jan 2012

      Implement an environmental management systemMaintain the environmental management systemInteract with local government and inspection bodies to comply with environmental legislationDo hazard identification risk assessments on the environmentSet and maintain environmental standardsAppoint SHE representatives and assure competent trainingEnsure legal disposal of waste and encourage recyclingInvestigate environmental incidents4 Stars on the NOSA system for the last 3 yearsEnvironment scored the highest points during the last two NOSA auditsEstablished recycling of paper, old oil, pallets, printer cartridges electrical waste and plastic containersDe-list all foundry sand and implemented waste exchange to manufacture bricks from foundry sand Incorporate the Environmental system into the SHE and ISO 9000 systemsFounder member of the Industrial Waste Exchange committee, where the department of environmental affairs and tourism, Sedibeng and industry are represented Being one of two people selected from industry by the department of environmental affairs and tourism to accompany them on a fact finding mission to Europe at the end of September 2005 Show less

    • Incident investigator – Environmental and Technical area
      • Nov 2001 - Jan 2012

      Investigate all incidents, property damage and near misses for the TechnicalSHE area and all environmental areas

    • SHE Manager Technical area
      • May 2000 - Jan 2012

      Implement the NOSA 5 star integrated system in the technical areaDo HIRA and drive down identified risksImplement action plans Write safe work proceduresAppoint SHE representatives, first aider, incident investigator and MSDS Controller and ensure they are competently trainedCompile job safety analysis of each person in the departmentConduct SHE inspection in technical area.Control the issuing of Personal Protective Equipment.4 Stars on the NOSA system for the last 3 yearsReduced hazardous chemicals being used by 80% Reduced gasses used in the laboratory to only one - ArgonAll identified risks are medium or lower due to risk management Won the quarterly SHE competition twice and was runner-up four times in the last three years Rotate SHE representatives every two years and have 50% of the people in the area trained as SHE representatives Show less

    • Quality Assurance Manager
      • Nov 1997 - Oct 2009

      Conduct internal & external auditsWrite & compile company policies & procedure manualsSet & measure quality objectives and targetsCompile work instructionsMaintain non conformance report & a corrective and preventative action systemsDocument,data & drawing control Ensure that customer’s complaints are addressed and corrective actions are takenDetermine customer satisfactionFacilitate continual improvementQuality plans and halt pointsMaintain the technical databaseLiaisons with customers and suppliers.Ensure dispatched product are tested, deviations recorded and corrective actions put in placeEnsure a paper trail existEnsure that all incoming product adhere to set standardsAnnual performance reviews of subordinatesCompile monthly reportsFailure investigationsFinance management of the quality departmentImplement & maintain requested change systemImplement & maintain supplier performance indicatorsImplement & maintained quality performance indicatorsPart of technical committee evaluating scrap, complaints & improvementsImplement ISO 9000: 2000Set standards for the charge make-up recipe of each material grade Set product acceptance standards for incoming productConverted mould designs from a manual system to a CAD base systemEstablish & implement process sheets for each casting processImplement a hazard identification risk assessment based on all failures and metallurgical investigations Reduce scrap from 10% to 5% over a five year periodHelp developed the semi enhanced carbide rollHelp developed the full enhanced carbide rollImplemented the enforcement of 1700°C castable with metallic fibers to increase the life of moulds Help develop and implement the used of slag retaining pouring cups for the spin cast processRefine and optimize the double pour practice for big rolls Help developed the chamotte to ram spin cast chillsEstablish a visual rejection standard on spin cast chillsTrained melting personnel and supervisors to cast rolls Show less

    • Technical Manager
      • Mar 1998 - Nov 1999

      Oversee all technical duties such as material design, cast process prescriptions, inoculation prescriptions, heat treatment prescriptions & evaluations, laboratory analysis, microstructure & hardness evaluation, failure investigations, investigating of all technical related NCR’s, writing and updating technical work instructions as well as the duties indicated at senior process metallurgist.

    • Process Metallurgist and senior process metallurgist
      • Nov 1993 - Oct 1997

      Process control in the foundryMethod design for castingsPrepare and maintain work instructions on all process related matters according to ISO 9002: 1994Calculate all process parameters for castingUsing statistical graphs to determine process capabilitiesOptimize charges and charge make-upDetermine exothermic additions to be added to castingPrescribe strip times for castingsCompiling process sheetsSchedule the weekly melt programMetallurgical evaluation of un-cast metalSupervise castingsEvaluate processes & melting practiceInvestigate problems on castingsDo failure investigations as reported by customersEstablish, implement and set standards for the horizontal spin cast processEstablish, implement and set standards for the vertical spin cast process for sleevesWrote a computer program to do the spin cast parameter calculationsEstablish, implement and set standards for specific properties in un-cast metal to achieve required hardness in end productSet standards for breaker blocks and specific element additions depending on breaker block results Implement and set standards for the tectip (time, temperature curve) to achieve required hardness in the end productWrote a computer program to do charge make-up calculations to achieve the cheapest chargeImplement the current method of SG manufacturing at SARCOConvert all record keeping to a computer system per material gradeImplement ladle and furnace practices to prolong the life of liningsComputerize all process related paperwork Show less

    • Smelter
      • Jan 1993 - Oct 1993

      Melting on induction furnaces.Performing chemical analysis on X-ray defraction spectrometer and Leco machinesCalculate additions to melts based on chemical resultsPouring of metal into ladlesRecord cast roll detail

Education

  • North-West University/Noordwes-Universiteit
    MBA
    2004 - 2006
  • University of Pretoria/Universiteit van Pretoria
    B Eng Metallurgy
    1988 - 1991

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