Experience

liwwa

• Jordan
• Financial Services
• 1 - 100 Employee

• Head of Customer Success

  • Jul 2021 - Present

• Director of Operations, Jordan

  • Jan 2021 - Jun 2021



Reezocar

• France
• Consumer Services
• 100 - 200 Employee

• Head of Operations - Executive Team member

  • Aug 2019 - Aug 2020

  Major Automotive E-commerce startup in France - National Top 3- Led and scaled up Sales Administration, Quality and Customer Support teams - 4 to 15 people- Increased Ops productivity and generated major savings by implementing new processes and organization- Slashed transport and logistics costs by negotiating pricing and onboarding new partners while ensuring the continuation and enhancements of services - Outperformed OKRs through the delivery of key transversal strategic projects : leasing-sg.reezocar.com, meilleure-reprise.com

• Business Developer Operations - Operations Team Manager

  • Dec 2018 - Jul 2019



carwow France

• France
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Account Manager

  • Aug 2018 - Dec 2018

  Part of the launch team of carwow's new market, France - 2018 FT's 6th fastest growing company in Europe - Managed the growth of the dealership portfolio and created trust with customers at company's early stage - between 20-30 accounts - Designed and implemented commercial analysis to improve dealer performance - Identified business opportunities with sales team and closed new accounts onboarding - Operated customer support, product and pricing displayed on carwow.fr December 2018 – Business closure in France



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Consultant Strategy & Operations – Manufacturing & Services

  • Sep 2016 - Aug 2018

  Supply Chain & Digital Transformation Expertise - Projects: Designed & implemented a global transformation plan (network design, procurement, order management, S&OP), Supported the creation of an IT vendor management office (organization, processes), Conducted RFI/RFQs (business case, offer analysis, negotiations, action plan), Developed call for projects and conducted partnership prospection for Government of Benin, etc. - Business development: commercial opportunities analysis, response to tenders - Participation to corporate publications (Automotive Supply chain, Online Sales, New Mobility) Main clients: Renault, Nissan, Aqua Lung



Business France (Export)

• France
• International Trade and Development
• 200 - 300 Employee

• Junior Business Developer

  • Jan 2015 - Jul 2015

  Business Development & Trade Consultancy - Conducted benchmark and market analyses - Identified potential clients for French companies and facilitated business negotiation meetings - Organized the logistics of the Contracts Signing Ceremony during the official visit of the French President Business Development & Trade Consultancy - Conducted benchmark and market analyses - Identified potential clients for French companies and facilitated business negotiation meetings - Organized the logistics of the Contracts Signing Ceremony during the official visit of the French President



Valeo

• France
• Motor Vehicle Parts Manufacturing
• 700 & Above Employee

• Junior Project Manager - Group Purchasing Applications

  • Jun 2014 - Dec 2014

  Junior Project Manager - Group Purchasing Applications - 5000 users - Supported Ivalua Buyer upgrade: planning, process design, tests, implementation - Led an international key user team: trainings, best practices guidelines, weekly meetings, reporting - Performed business analyses for Group Purchasing Director Junior Project Manager - Group Purchasing Applications - 5000 users - Supported Ivalua Buyer upgrade: planning, process design, tests, implementation - Led an international key user team: trainings, best practices guidelines, weekly meetings, reporting - Performed business analyses for Group Purchasing Director



5ème Set

• France
• Spectator Sports
• 1 - 100 Employee

• Participant Relationships Manager

  • Sep 2012 - Aug 2014

  Organization of the largest European student tennis tournament, 300 participants, budget of 150K€ - Signed financial sponsorship contracts – Collected €15k/year - Organized a promotion tour in business and engineering schools - more than 25 schools visited - Managed 300 participants: registration/information, tournament management, planning, etc. Organization of the largest European student tennis tournament, 300 participants, budget of 150K€ - Signed financial sponsorship contracts – Collected €15k/year - Organized a promotion tour in business and engineering schools - more than 25 schools visited - Managed 300 participants: registration/information, tournament management, planning, etc.